AKASO P40 Wi-Fi Camera User Manual

AKASO P40 Wi-Fi Camera User Manual & troubleshooting

AKASO P40 Wi-Fi Camera

AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 1

WHAT’S IN THE BOX?

AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 2

AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 3

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INSTALLATION

  1. Wall-Mounting: Use the included wall-mount plate and mounting screws to fix the camera on a clean surface of wall/ceiling.
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  2. Place on flat surface:
    Put the camera on a higher level plane, stable and no need to fix.
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SET-UP

  1. Install Phone App
    Search for “Smart Life” app in App Store/Google play, or scan the QR code below to download.
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  2. Get a New Account
    If you already have an account for Smart Life, please log in your account and skip to step 4.
    Open “Smart Life” app to click “RegisterAgree”. Choose country/region, fill in the email address.
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    Fill in email address, a verification code will be sent, please get it and fill it in.
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    Then set password, click “Done”
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    After registering the account, you need to add home information, click AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 12 “(at the left bottom)”, enter the “Home Management”, click “Add Home” and fill in Home name, location, add rooms, then click “Save” to add successfully
    Note:
    ● Email address should be valid.
    ● The length of password must be within 6-20 characters, no special characters included.
    ● Please choose the same country in register and login.
    ● If you forgot the password, click “Forget Password” to reset it
  3. Plug In Your Camera
    Connect the micro USB connector of USB power cable to the power port of the camera.
    Plug the USB-A connector of power cable into the power adapter.
    Plug the power adapter into a wall outlet and wait for the red indicator light blinking, you will hear a tone.
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    Note: If the red indicator light does not blink, please reset it or power it on again.
  4. Add Your Camera
    Follow the on-screen instructions to finish the setup to connect your Wi-Fi network.
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    Choose Room, click “Add DeviceVideo SurveillanceSmart Camera → next step → Enter Wi-Fi PasswordConfirmContinue”
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    A QR code will be shown, just face the phone to the camera, after you hear the sound “connect the router”, then click “I heard a Prompt”, see below picture.
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    Wait for the connection for about 30s, the device will be added successfully. Name your camera and click the room where it is, click “Done”.
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    Click camera icon to preview camera live video.
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USE THIRD PARTY DEVICES TO CONTROL

Note: If you have downloaded “Akaso Smart” to link your cameras, please remove cameras linked to Akaso Smart account and download “Smart Life” to link your cameras again.(More details, please refer to the procedure “SET-UP”.)

  1. Use Amazon Echo To Control
    a. Configure the Amazon Echo device
    (If you have already configured Amazon Echo, you can skip this step. The following instructions are based on the iOS client.)
    Make sure your Amazon Echo device is powered on and connected to a Wi-Fi network.
    Open the Alexa app on your phone. After successful login, tap on the menu in the upper left corner of the Home page, select “Settings” and tap “Set Up A New Device” to set up the Amazon Echo.
    Choose your Amazon Echo device type and language for connecting. Press and hold the small dot on the device until the light turns yellow. Then tap “Continue” to connect to the hotspot.
    After connecting to the Amazon Echo hotspot, return to the page. At this point, the connection is successful. Tap “Continue” to proceed to the next step. Choose
    a Wi-Fi network to connect to. Amazon Echo will take a few minutes to try to connect to the network.
    b. Key step – link Skill
    Tap on “Skills” in the Alexa app menu
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    Then search for “Smart Life”. Tap “ENABLE TO USE” to enable the Skill
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    Enter the Smart Life APP account and password, then tap “Link Now” to link your Smart Life account to enable the Skill. Continue and tap “DISCOVER DEVICES” to add your camera into the list. Then you can start your smart home journey
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  2. Use Google Assistant To Control
    a. Configure Google Home device (If you have already configured Google Home, you can skip this step. The following instructions are based on the iOS client.)
    Make sure your Google Home device is powered on and connected to a Wi-Fi network.
    Open the Google Home app on your phone. After successful login, tap on the menu in the upper left corner and select “SET UP” to set up Google Home.
    It will notify you with a sound to ensure that you are connected to the correct device. After you hear the sound, tap “YES” to proceed to the next step.
    You can choose to differentiate the room where Google Home is located from other Google devices. Then, select the Wi-Fi network and language, wait for the system to complete the configuration, and tap “next.”
    According to the page prompts, choose whether to agree to the corresponding operation. When the page displays “Google Home is ready”, select “continue” to continue to the next step.
    Next is the voice control guide tutorial. Once you’re done listening, tap “FINISH SET UP.” At this point, Google Home setup is complete.
    b. Key step – link Action
    On the main page of the Google Home app, tap the sidebar menu in the top left corner and select “Set up device”.
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    Then tap the bottom “Have something already set up?” and search for “Smart Life”.
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    Find Smart Life on the list and open it, select the country where your Smart Life app account is located, enter your Smart Life app account and password, and tap “Link Now”.
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    Enter the Smart Life app account and password, then tap “Link Now” to link your Smart Life account. Choose the room where your device is located, and then the skill will appear on the Home Control Devices list. Now you can begin your smart home journey.
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INSERT MICROSD CARD

Insert microSD Card

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FORMAT MICROSD CARD

MicroSD Card and Cloud Storage can be selected, support 2-128GB card with
Class 10 or above. In order to make sure the card more compatible with the camera, please format it firstly on computer as FAT32, then format it again in camera after inserting the card. After finishing, the camera will start to record. Please format as per the below:
① Open “Smart Life” to enter into the main interface, click camera icon to enter into the live view interface.
② Click AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 28 on the right top to enter into the more setting, click “Storage SettingsFormat SD CardCONFIRM” to format the card, please see below:
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MOTION DETECTION

When the motion is detected, an alarm message with snapshot will be sent to message center on the mobile phone, at the same time you will hear alarm sound.
① Motion Detection Alarm Setting: Click  AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 30 on the right top to enter into the more setting, click “Motion Detection”, turn on it and select the level of sensitivity.
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② View the messages with snapshots pushed: select “MeMessage Center”.
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Note: In a small space, select “Low” or “Medium”. For environments with large space, in order to improve the alarm sensitivity, it is recommended to select “high”.
If you need your phone to receive an alert message, you must allow “Smart Life” app get all the permissions in your mobile phone app permissions interface.

PLAYBACK

① Enter into the live view interface, click AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 33 Playback icon to enter into the playback interface.
② Click ”Date” to select the date you want playback, then drag the time table to the exact time that you want to playback.
The video will play automatically, press to pause/play
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Note: The date in black color with video recordings, grey color without video recordings. The time in grey color in the time table is with video recordings.

HOME MANAGEMENT

You (Administrator) can add your family members into a home group, so that they not only can see the live view of the camera, but also can operate most functions of the camera. You can also set your family members as administrator.
Please see the below pictures:
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SHARE DEVICES

One camera can only be added to one account, and the account can only be set in by one phone. If anyone need to view the camera, the camera can be shared unlimited times.

① Enter into the more setting, click “Share Device” to set, click “Add Sharing” to select the region and input the account (the account must be registered in “Smart Life” app successfully in advance) you want to share, then click complete, the camera is shared to others successfully.
② The account which have been shared will get a message on “Smbart Life” app, please confirm and agree to this sharing request, then the others also can live view and do some settings.
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LIVE VIEW INTERFACE

Click camera icon to enter into the Live View Interface, see following:

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① Setting: Enter into the more setting.
② Camera Date and Time: The date and time of live image.
③ Sound On/Off Option: Turn On/Off the sound.
④ SD/HD Option: Switch HD/SD image.
⑤ Full Screen Button: Press it to enter into the full screen viewing

  1. Alarm: Turn On/Off the motion detection alarm and select the sensitivity,
    Low/Medium/High for optional.
    ① Click “Alarm” AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 38 icon to enter into the Motion Detection Settings.
    ② Turn on “Motion Detection Alarm” and select the level of sensitivity “Low/Medium /High” for optional
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  2. Speaker: Press it to talk with your family via camera on phone.
  3. Direction: Press direction buttons, you can do pan/tilt to adjust the viewing angle of camera.
  4. Record: Click it to Start/Stop recording manually. The video flips will save on your phone.
  5. Screenshot: Click it to make snapshot and pictures will be saved in mobile phone.
  6. Cloud Storage: Save the video flips on cloud to avoid the loss from card.
  7. Photo album: Preview the screenshot saved in the phone

PLAYBACK INTERFACE

Click ”Playback → Calendar for select the date”, slide the time bar to playback the videos, press AKASO P40 Wi-Fi Camera User Manual  & troubleshooting 40 to Play/Pause
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  1. Playback Date and Time: The date and time of video recording for playback.
  2. Sound On / Off Option: Turn On / Off the sound.
  3. Full Screen Button: Press it to enter into the full screen viewing.
  4. Play / Pause Button: Pause or start playback video recording.
  5. The time table: The time in grey color is with video recordings. You can drag the time table to the exact time that you want to see.
  6. Date: Select date for playback, you will see the date in black color with video recordings, grey color without video recordings.
  7. Record: Click it to start recording manually and save on Mobile.
  8. Screenshot: Click it to make snapshot and pictures will be saved in mobile phone.

MORE SETTING INTERFACE

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  1. Device Name: You can rename and modify the device name.
    Enter into the more setting, click “Device Name” to set.
  2. Share Device: Share the device with your family/friends.
  3. Device information: The owner ID, IP Address, Device ID, Device time zone, Wi-Fi signal strength. Enter into the more setting, click “Device Info” to set.
  4. Use Echo: How to connect your device to Amazon Alexa.
  5. Basic Feature Settings: Turn On/Off indicator light, flip the video; turn On/Off time watermark selection.
    Enter into the more setting, click “Basic Feature Settings” to set.
  6. Decibel Detection Settings: Turn On/Off sound detection alarm. When the sound is over 60 decibels, the alarm will activate.
    Enter into the more setting, click “Sound Detection Settings” to set.
  7. Motion Detection Settings: Turn On/Off motion detection alarm and the selection of the sensitivity.
  8. Storage Settings: Show SD Card information and format SD Card.
  9. Purchase VAS: Save the video flips on cloud to avoid the loss from card.
    Enter into the more setting, click “Cloud Storage” to set.
  10. FAQ & Feedback: Write your feedback of this product.
    Enter into the more setting, click “Feedback” to set.
  11. Firmware Info.: Check for the firmware update.
    Enter into the more setting, click “Firmware Info” to set.
  12. Remove Device: Remove devices from this AP
    Note: After the device is deleted, the cloud storage service will be automatically released. Please consider carefully.
    If you need to add the camera by another account or return the product, please delete the camera in the APP. Enter into the more setting, click “Remove Device”.

SPECIFICATION

Image sensor 1/3 CMOS Sensor Image setting Brightness, contrast, chroma, saturation
Min. illumination 0.1Lux(IR LED On) / F 1.2 Wireless Wi-Fi, 802.11 b/g/n
Lens 3.6mm Security User authentication, software encryption
Angle of view 110 degree On-board storage Built-in TF slot, up to 128GB
Day & night Auto IR-CUT filter Operating temperature −10 °C to 50 °C
Video compression H.264 Power supply DC 5V/1A
Audio compression G.711 Power consumption 5W~10W
Image resolution 1080P(1920*1080) IR distance Night visibility up to 10m

TROUBLESHOOTING

  1. Why can’t I add a device or fail to configure the network?
    According to the status of the device indicator, you can determine the cause and solution of the failure of the network connection.
    ① Before adding the device, ensure that the device is in red flashing state (2 times in 1 second). If the indicator status is abnormal, please reset the device to factory settings (press and hold the device RESET button until you hear a beep) (The reset button position of each product is different, but they are marked with “RESET”).
    ② The device indicator does not turn blue or does not hear the beep.
    A. Note that the screen of the mobile phone is aligned with the lens of the device in parallel, and the distance is kept at about 15cm.
    B. Try to adjust the distance between the phone screen and the device before and after, and keep it for 2 seconds or so in each position.
    C. Please check if there are any stains on the surface of the lens of the device.
    D. Make sure the screen of the phone is clear, crack-free and non-reflective.
    E. Use the other way of network connection
    ③ The device indicator flashes blue quickly and does not turn constant blue.
    A. device does not support 5GHz Wi-Fi, please ensure that when adding device, the phone is connected to 2.4GHZ Wi-Fi.
    B. Wi-Fi password must be entered correctly, and there must be no special characters.
    C. Note that the current Wi-Fi network is smooth, it is recommended to try to restart the router.
    ④ The device indicator light turns blue. And the APP can not find the device.
    A. Try adding devices in other ways
    B. If after repeated attempts, the blue light is still on and the device cannot be found.
    Please contact customer service for technical assistance.
    Note: After any failed addition, you must first reset the device to factory settings when you need to re-connect the network.
  2. When adding a device, the APP prompts that the device has been added by the XXXX account. What should I do?
    Please reset the product to default and try to connect it again.
  3. How to reset the camera to factory settings?
    Locate the reset button of the device, press and hold until the indicator light goes out, release it, hear the beep sound, wait for the device to restart, and the indicator lights up.
  4. Camera indicator status description?
    Constant red: The camera is starting up or running abnormally.
    Red light flashing quickly :The camera is ready for network connection.
    Constant blue: The camera is running normally.
    Blue light flashing quickly: The camera is connecting to the network
  5. Why is there a blank in the middle of the video intermittent?
    The blank space of the recording timeline represents no video file, and the two video mode problems are different. SD card recording: After the device is powered off, the SD card will not continue recording. Please check whether the device is powered off during the blank time. If it is abnormally powered off, please check whether the power supply, power cable and machine power interface are normal.
  6. Why can’t the phone receive an alarm message?
    Confirm that the notification permission of the Smart Life APP in the phone settings is turned on, and whether the mobile alarm settings are all enabled in the app. Under normal circumstances, when an abnormality is detected, a message will appear in the notification bar of the mobile phone. There is no sound or vibration depending on the settings of the mobile phone.
  7. The APP can’t load the video, what should I do if the camera is disconnected?
    First check if the camera’s power and network are normal. If it is normal, turn off the camera and then restart it. If the camera is still offline after restarting, please remove the camera in the APP, reset the camera to factory settings, and then re-add the device.
  8. APP prompts access to the device failed, what should I do?
    Please reset the device after resetting it to factory settings. If this problem still occurs, please contact customer service staff for technical assistance.
  9. APP often can not load the video, showing disconnect?
    Troubleshoot the problem based on the camera’s indicator status:
    ① The indicator light is off, indicating that the device is not powered. Please check the power supply carefully and the power supply interface is normal. It is recommended to try the power supply.
    ② The indicator light is on, in two cases:
    A. The indicator light is red, indicating that the camera’s network has been disconnected.
    Please check the stability of the Wi-Fi network and restart the router.
    It is recommended to move the camera closer to the router.
    B. The indicator light is blue, indicating that the camera’s network is normal.
    Please check if the mobile phone’s network is normal. If the mobile phone network is not smooth, the video stream may not be transmitted to the mobile phone. It is recommended that the mobile phone switch to Wi-Fi.
  10. Why do you have a circle in the middle when watching the video screen, will it delay?
    The circle indicates that the video is loading. The delay indicates that the network is not smooth. Please check whether the network connected to the camera and the mobile phone is smooth. It is recommended to bring the camera closer to the Wi-Fi router.
  11. How many people can log in at the same time?
    An account can only be logged in simultaneously by one mobile phone, and others can only watch the camera through the sharing mechanism.
  12. How many accounts can I share with my family?
    No limit.
  13. Why is the shared account operation function not complete?
    For security reasons, the shared account permissions are restricted, and some functions of the device cannot be operated. If other people need to operate the camera, they can log in directly with the bound account.
  14. Why does configuring a camera network with other mobile phones fail?
    A camera can only be bound by one account, and other accounts can only be viewed through the sharing mechanism. If other accounts need to reconfigure the camera, please remove the device under the first account.

CONTACT US

For any inquires with AKASO products, please feel free to contact us, we will respond within 24 hours.
E-mail: [email protected]
Tel: (888) 466-9222 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.akasotech.com

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References

FAQ


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