APC 11-Outlet Surge Protector User Manual

APC 11-Outlet Surge Protector User Manual & troubleshooting

APC 11-Outlet Surge Protector User Manual  & troubleshooting 1

11-Outlet Surge Protector
User Manual

Congratulations on purchasing an APC by Schneider Electric 11-Outlet Surge Protector. Complete and return the warranty card, or fill out an on-line warranty card at www.apc.com.

APC 11-Outlet Surge Protector User Manual  & troubleshooting 2 Important Safety Instructions

  • APC by Schneider Electric’s 11-Outlet Surge Protector is intended for indoor use only. Internal components are not sealed from the environment.
  • To help equipment protection, connect all power and data lines from your equipment to a surge protection device. Phone, modem, or other peripheral lines provide potential paths that must be protected from damaging power surges.
  • Install the unit away from heat-emitting appliances such as a radiator or heat register. Do not install the unit where excessive moisture is present. Do not plug extension cords into the unit.
  • Plug the unit into a 3-wire, 120-volt, grounded outlet only. If at any time, the Building Wiring Fault indicator lights, have a qualified electrician correct the service wiring.
  • Never install electrical, telephone, DSS or CA TV wiring during a lightning storm.
  • The unit is designed to help provide maximum protection on standard “dial-up” telephone service. Other communications networks which use modular jacks may not benefit from this protection.

CAUTION: The telephone protection feature of this product could be inoperable if improperly installed.

  • The 11-Outlet Surge Protector with CATV and DSS protection is designed to help provide maximum protection when used in conjunction with an antenna grounding system installed according to Section 810 or 820 of the National Electric Code, ANSI/NFP A No. 70-1993. CA TV coaxial cable should be properly grounded by the cable TV provider per National Electric Code Article 820-40. If there is any doubt about the antenna or CA TV cable system is correctly installed, contact a licensed electrician. The DSS system and cabling must be installed and grounded in accordance with the manufacturer’s requirements.
    CAUTION: To reduce the risk of electrical shock, inspect the premises carefully. Do not use the unit if proper equipment grounding cannot be verified. CAUTION: Do not install this device if there is not at least 10 meters (30 feet) or more of wire between the electrical outlet and the electrical service panel.
  • Before using telephone or CA TV surge protectors, first connect the cabling directly to the equipment to be protected and verify that the system is operating properly. This device features internal protection that will disconnect the surge protective component at the end of its useful life but will maintain power to the load – now unprotected. If this situation is undesirable for the application, follow the manufacturer’s instructions for replacing the device.

Description and Operation

  1. ON/OFF Switch and Circuit Breaker – supplies power to the Surge Protector switched outlets, and serves as a circuit breaker. As a circuit breaker, when it trips due to an overload condition, the ON/Off Switch goes to the OFF position. Disconnect all connected equipment, and set the ON/OFF Switch to the ON position. Reconnect all devices to be protected one at a time. DO NOT reconnect the device that caused the switch to trip.
  2. Power Cord – is 8-feet (2.43 meters) long and provides input power from the wall outlet to the unit. It has an offset plug so it does not block other outlets.
  3. Switched Outlets (11) – all power outlets provide protection against surges. Sliding shutters are used to keep dust and dirt out of the outlets when they are not being used. 5
  4. BUILDING WIRING FAULT Indicator – illuminates (red) to show the building wiring is not properly installed, and may present a potential shock hazard. If this indicator lights at any time, contact a qualified electrician to correct building wiring.
  5. PROTECTION WORKING Indicator – the green PROTECTION WORKING indicator lights to show the surge protector is helping protect equipment from harmful electrical surges. The connected equipment is also protected even when the power switch is turned OFF. If the indicator does not illuminate when the unit is turned ON, the unit is no longer capable of protecting equipment and should be returned to Schneider Electric IT (SEIT).
  6. OVERLOAD Detection Indicator – illuminates (yellow) when the unit is loaded above 12 amps.
  7. Tel/DSL In – is used to connect an RJ-11 telephone line from the wall to the surge protector. This connector helps protect a phone, fax, or modem from power surges through the phone line.
  8. Tel/DSLTo Equipment – these connectors are used to connect an RJ-11 telephone cable from the surge protector to a phone, fax, modem, or Digital Subscriber Line (DSL) phone.
  9. In and To Equipment (Coaxial) – are used to connect a standard cable TV input coaxial cable to the surge protector. The In connector, when used with the To Equipment connector, protects the cable modem, cable box, DSS receiver, television, A/B switch, splitter, or VCR from surges through the cable. Caution: Do not connect a cable directly from your DSS dish to the Antenna/Cable In Connector. It may damage the surge protector and/or your satellite dish, and is not allowed for DSS operations.
  10. Network In and To Equipment – the In connector is used to connect an RJ-45 network line from the wall jack to the surge protector. The To Equipment connector is used to connect an RJ-45 network line from the surge protector to the computer.
  11. Pivoting Strain Relief – allows the power cord 180-degrees of top-to-bottom rotation to extend the life of the power cord and the surge protector.
    APC 11-Outlet Surge Protector User Manual  & troubleshooting 3

© 2021 APC by Schneider Electric. APC, and the APC logo are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their respective owners.

APC by Schneider Electric IT Customer Support Worldwide
For country-specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.

THIS POLICY IS NOT A WARRANTY. REFER TO THE APC BY SCHNEIDER ELECTRIC LIMITED WARRANTY FOR INFORMATION CONCERNING THE  WARRANTY FOR YOUR APC BY SCHNEIDER ELECTRIC PRODUCT . THE LIMITATIONS AND CONDITIONS IN THIS POLICY DO NOT AFFECT THE  TERMS OF THE WARRANTY.
“Equipment Protection Policy”
’In the 50 US States, Canada, Puerto Rico and Bermuda for 120 Volt Products’

’In the 50 US States, Canada, Puerto Rico and Bermuda for 120 Volt Products’ If your electronic equipment is damaged by power line transients on an AC power line (120 volt) while directly and properly connected to a standard APC by Schneider Electric 120 volt product covered by the Equipment Protection Policy (“connected equipment”), and if all of the remaining conditions specified below are met, Schneider Electric IT (SEIT) will, at SEIT’s sole option, during the period specified below, replace the APC by Schneider Electric product and either (a) pay for the repair of the equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Orion Blue Book (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if SEIT determines that the damage was caused by the failure of the APC by Schneider Electric product to protect against power line transients, (telephone line, network, or CATV transients, if applicable). Power line transients that APC by Schneider Electric products have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines (not designed as protection against swells as defined by IEEE 1100-1992). Protection from telephone line transients applies only to APC by Schneider Electric products which offer telephone line protection, and in cases in which such protection is available, telephone service equipment must include a properly installed and operating “primary protection” device at the service entrance (such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection of CATV (Cable Television) connected equipment from transients applies only to APC by Schneider Electric products which offer such protection, and in such cases, the CATV service must be properly grounded according to the codes set forth in the National Electric Code (NEC) in order to be covered for CATV transients. Protection from network line transients applies only to APC by Schneider Electric products which offer network line protection. This Schneider Electric policy applies to APC by Schneider Electric ProtectNet products if the power line to the equipment it is protecting is using only APC by Schneider Electric products, with an applicable Equipment Protection Policy, to protect against power line transients. The coverage of the ProtectNet product will then be covered under the APC by Schneider Electric power protection product Equipment Protection Policy. This policy does not apply to APC by Schneider Electric ProtectNet products if used individually without APC by Schneider Electric AC power protection products.

SEIT reserves the right to determine whether the damage to the connected equipment is due to APC by Schneider Electric product failure by requesting that damaged equipment be sent to Schneider Electric for inspection. This policy is in excess of, and applies only to the extent necessary beyond any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer’s warranty, and any extended warranty coverage.

Equipment Protection Policy Dollar Limits
For customers that meet the qualifications and conditions set forth in this policy, SEIT will provide reimbursement (cost of repair or fair market value) up to the dollar amount listed at http://www.apc.com/support/service/equipment_protection_policy.cfm. You can also call at 1-800-8004APC or fax us at 1-401-788-2743 to request this information. Eligibility for coverage under the Equipment Protection Policy:

  1. You must register the product in the APC Web site by using the link http://warranty.apc.com within 10 days of purchase. If requested, you need to enter the key code q437x. All the information must be filled in and you must identify the types of electronic equipment that will be plugged into the APC by Schneider Electric product for which protection under this policy is claimed. All connected equipment must be UL or CSA approved.
  2. The APC by Schneider Electric product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections may be used, with the sole exception of other standard APC by Schneider Electric 120 volt products. The installation must not include power protection products made by any manufacturer other than Schneider Electric. The installation must comply with all applicable electrical and safety codes set forth pursuant to the National Electrical Code (NEC).
  3. Any claim under the Equipment Protection Policy must be made within 10 days of the date of alleged damage to the connected equipment. 4. The Equipment Protection Policy covers only standard APC by Schneider Electric 120 volt products used in the 50 US states, Canada, and Bermuda.

What is not covered under the Product Policy:

  1. Restoration of lost data and reinstallation of software are not covered.
  2. This policy does not cover damage from a cause other than AC power line transients, except for damage due to the telephone line, network, or CATV transients, which is covered only if the APC by Schneider Electric product offers such protection.
    In addition, the following are expressly excluded from coverage:
  3. Damage caused by failure to provide a suitable installation environment for the product (including, but not limited to, lack of a good electrical
    ground).
  4. Damage caused by the use of the APC by Schneider Electric product for purposes other than those for which it was designed.
  5. Damage caused by accidents, or disasters such as fire, flood, or wind.
  6. Damage caused by abuse, misuse, alteration, modification, or negligence.
  7. This policy is null and void if, in SEIT’s view, the APC by Schneider Electric product has been tampered with or altered in any way.
  8. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL SCHNEIDER ELECTRIC BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE APC BY SCHNEIDER ELECTRIC PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE APC BY SCHNEIDER ELECTRIC PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY .

Submitting an Equipment Protection Policy Claim:

  1. If all of the conditions for coverage are satisfied, call the APC by Schneider Electric customer service department at (800) 800-4APC and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. SEIT will forward to you an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
  2. Mail the completed claim forms to: APC by Schneider Electric, Attention: Claims Department, 132 Fairgrounds Road, PO Box 278, West Kingston, RI 02892.
  3. Mark the Equipment Protection Policy RMA number on the APC by Schneider Electric product you are returning.
  4. Pack the APC by Schneider Electric product in its original packaging (or request packing materials from SEIT if the packaging has been discarded). Mark the EPP RMA number clearly on the outside of the box.
  5. Ship the product (one-way shipping charges paid by you) to: APC by Schneider Electric, 132 Fairgrounds Road, PO Box 278, West Kingston, RI 02892, Attn: EPP RMA#________
  6. SEIT will evaluate the product to determine its level of functionality and will examine the product for evidence of damage from AC power line transients (telephone line, network, and CATV transients, if applicable). (A) If SEIT’s evaluation provides no evidence of damage from power line transients (telephone line, network, or CATV transients, if applicable), SEIT will send to the customer (I) a report summarizing the tests performed and (ii) a rejection of the claim notice. (B) If the APC by Schneider Electric product shows evidence of damage from power line transients (telephone line, network, or CATV transients, if applicable), SEIT will request that all connected equipment for which an Equipment Protection Policy claim has been submitted, be sent for evaluation to either SEIT or an authorized service center. If it is determined that the connected equipment has been damaged from AC power line transients (telephone line, network, or CATV transients, if applicable), SEIT will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above. Save the damaged connected equipment or all damaged parts.
  7. If you are authorized by SEIT to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment. SEIT reserves the right to contact the authorized service center directly to discuss repair costs and repair diagnosis, and damage to the connected equipment to determine if it was caused by AC power line transients (telephone line, network, or CATV transients, if applicable) and the right to request that the service center forward the connected equipment or components of the connected equipment to SEIT for inspection.
  8. SEIT will, after determining that the damage was caused by the failure of the APC by Schneider Electric product to protect against AC power line transients (telephone line, network or CATV transients, if applicable), issue payment to you, in its sole discretion, for either cost of repair or the fair market value of the connected equipment, up to the dollar limits stated above. SEIT reserves the right to require you to transfer title and deliver the connected equipment to SEIT if it chooses to reimburse you for the fair market value of the connected equipment.
  9. Unless modified in a writing signed by SEIT and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of Schneider Electric or any other party is authorized to make any representations beyond those made in this agreement concerning the Equipment Protection Policy.

Data Recovery Policy

If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected APC by Schneider Electric product, SEIT will, at its sole discretion, provide data recovery services from Ontrack ® data recovery labs. This warranty will be offered to customers to the extent commercially reasonable, as determined by SEIT at its sole discretion. Ontrack will make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is not guaranteed. The data recovery warranty is available on all APC by Schneider Electric products mentioned in the chart that follows with the exception of APC by Schneider Electric’s Basic and Personal SurgeArrest ® models. Data recovery is limited to physical hard drives within protected computing equipment. Expressly excluded from this warranty are any type of external storage device. SEIT reserves the right to determine whether the damage to the connected equipment is due to APC by Schneider Electric product failure by requesting that damaged equipment be sent to SEIT for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer’s warranty, extended warranty coverage, and home owner’s insurance Note: The Data Recovery Policy does not apply to all products (see table above).

References

FAQ


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