Canyon Power Bank 20000 mAh

Canyon Power Bank 20000 mAh & troubleshooting

Canyon Power Bank 20000 mAh  & troubleshooting 1

Canyon Power Bank 20000 mAh  & troubleshooting 2

Power Bank 20000 mAh
Quick Guide v 1.1

Package Contents

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Digital display

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Charging Power Bank

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Charging USB Device

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Note: Any power bank will not deliver full-declared capacity to your device ­ some of this energy is lost through heat generated and voltage conversion. Please, check the specification of your phone or tablet’s battery to estimate how many full charges you can expect. If not stated otherwise expect to achieve around 70% of efficiency.

For detailed information regarding warranty terms, please refer to:

Dear customer!
Congratulations on your purchase of the TM Canyon device. It is recommended that the user reads this manual entirely in order to make full use of the product. For more information about Canyon products, please visit our website:
Owner’s manual. Power bank (hereinafter referred to as PB)


  • Capacity: 20000 mAh
  • Input: DC 5V/2 A (Micro USB / Type-C)
  • Output: 5V/ max 2.1A (2*USB)
  • Smart IC technology
  • Digital display function
  1. Package (pic. 1)
    1.1 Power bank
    1.2 Micro-USB cable
    1.3 Owner’s manual
  2. Digital display (pic. 2)
    2.1 Digital display will turn on by pressing lightly the power button.
  3. Power bank charging (pic. 3)
    3.1 Connect the USB/Micro-USB (included) or USB/Type-C (purchased separately) to compatible USB charger or computer. Connect micro-USB/USB Type-C connector to PB charger connector.
    3.2 When the battery is fully charged, firstly disconnect the compatible charger from the PB, and then remove it from the power outlet. Hold the plug, but not the cord when disconnecting the charger.
  4. USB device charging (pic. 4)
    4.1 Connect your device to PB using the cable that comes with the power bank or your mobile phone/ tablet.
    4.2 Press ON/OFF button once.
    4.3 Digital display on PB indicates the charging process. As the external battery is discharged, gradually less lights will be illuminated. When your device is fully charged, please remove the battery.

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Read and follow all the instructions before using the product:

  1. Do not expose PB to excessive moisture, water or dust. Do not install in locations with high moisture or dust.
  2. Protect the device from heat: do not install it near heaters and do not expose it to direct sunlight.
  3. The product is to be connected to power supply of the type specified in the owner’s manual only.
  4. Clean the device only with dry cloth.


  1. Do not disassemble the enclosure. The battery may explode when damaged. It is not recommended to attempt to repair the device yourself, which will result in the loss of warranty.
  2. The power bank must be stored in location with temperature ranging between 15 to 25°C for optimal performance. Too high/low-temperature results in the loss of capacity and shorter lifetime of the battery. A device with an excessively heated or cooled battery may not work temporarily.
  3. Do not dispose of batteries in a fire as they may explode. Manufacturer: Asbisc Enterprises PLC, 43, Diamond Court, Kolonakiou Str, 4303, Limassol, Cyprus, Agios Athanasios,
    Disposal: Bring the used electronic products, batteries and packaging to the recycling collection points.


The warranty period starts from the date of purchase of the product from the authorized Canyon distributor. The date of purchase is specified on your sales receipt or delivery note. Repair, replacement or refunds within the period of warranty are made at the discretion of Canyon. To obtain warranty service the product is to be returned to the distributor at the place of purchase together with a proof of purchase (sales receipt or delivery note). Further information regarding the use and warranty terms is available on the site:


Issue Solution
The power bank does not charge 1) Adhere to the sequence of connections when connecting to the power supply (for charging).

2) Make sure that the power bank contacts fit tightly with the charger contacts and that they are not dirty.

If the above-listed measures do not help to resolve the problem, please contact the support service on the Canyon website:

Canyon Power Bank 20000 mAh  & troubleshooting 8All other products names and trademarks are property of their respective owners
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