doro 6820 Mobile Phone User Guide

doro 6820 Mobile Phone User Guide & troubleshooting

doro 6820 Mobile Phone User Guide  & troubleshooting 1Do ro 6820
Quick Start Guide

  1. Speaker
  2. Left selection button
  3. Four-way navigation keys
  4. Camera shortcut
  5. Call button
  6. Voicemail
  7. International prefix/ Symbols
  8. Microphone
  9. Right selection button 1
  10. Message shortcut
  11. 0K-button
  12. End call/ Power on/off
  13. Input method/ Silent modedoro 6820 Mobile Phone User Guide  & troubleshooting 2doro 6820 Mobile Phone User Guide  & troubleshooting 3
  14. Camera flash and torch
  15. Red light = battery level low / charging
  16. Greenlight = New message / missed call
  17. Camera lens
  18. Assistance button
  19. Headset socket.
  20. Charging socket
  21. Second microphone
  22. Loudspeaker
  23. Volume keys

Note! All illustrations are for illustrative purposes only and may not accurately depict the actual device. The items supplied with your phone might vary depending on the software and accessories available in your region or offer by your service provider. You can obtain additional accessories from your local Doro dealer. The supplied accessories provide the best performance with your phone.

IMPORTANT! Your device may use data services and you may incur additional charges for data services, such as messaging or using location services depending on your data plan. We recommend that you check your data rates for your subscription with your service provider

GET STARTED

When you first get your phone, there is a few actions that you need to take before starting to use it. Tip: Remove the plastic screen protector.

1.1. Unbox your new phone
The first step is to unbox the phone and assess the items and equipment included in the delivery. Make sure to read through the manual so you can familiarize yourself with the equipment and the basic functions. For the full manual please visit www.doro.com or contact our Helpline.

  • The items supplied with the device and any available accessories may vary depending on the region or service provider
  • The supplied items are designed only for this device and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice.
  • You can purchase additional accessories from your local Doro retailer
  • Make sure they are compatible with the device before purchase.
  • Only use batteries, chargers, and accessories that have been approved for use with this particular model. Connecting other accessories may be dangerous and may invalidate the phone’s type approval and warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Doro website.

Insert the memory card, SIM card and battery
Important! Turn off the phone and disconnect the charger before removing the battery cover.
Remove the battery cover:
Important! Be careful not to damage your fingernails when you remove the battery cover. Do not bend or twist the battery cover excessively as it may get damaged. doro 6820 Mobile Phone User Guide  & troubleshooting 4

Insert the SIM card:
Note! Take care not to scratch or bend the contacts on the cards when inserting them into the cardholders. Insert the micro-SIM or USIM card provided by the mobile service provider. Make sure that the SIM card’s contacts are facing inwards and that the cut-off corner is as shown. Should you need, but have a problem removing/replace the SIM card, use adhesive tape on the exposed part of the SIM card to pull it out.doro 6820 Mobile Phone User Guide  & troubleshooting 5

Insert the memory card:
You may optionally install a memory card in the phone to increase the storage space of your phone to be able to store more files, pictures, videos, etc. Make sure that the memory card’s contacts are facing downwards, as shown above.
Note! This device only accepts micro SIM cards (3FF). Use of incompatible SIM cards may damage the card or the device and may corrupt data stored on the card. Use only compatible memory cards with this device. Compatible cord types include micra5D, MicroSDHC microSDXC. Incompatible memory cards may damage the card itself the device and comfit any data stored on the cord.

doro 6820 Mobile Phone User Guide  & troubleshooting 6

Insert the battery:
Insert the battery by sliding it into the battery compartment with the contacts facing upwards to the left. Replace the battery cover.
1.2. Charge
While it’s possible that your phone will already come with enough charge to be powered on right out of the box, we recommend to give it a full charge before first use.
Caution
Only use batteries, chargers and accessories that have been approved for use with this particular model. Connecting other accessories may be dangerous and may invalidate the phone’s type approval and warranty.

When the battery is running lowdoro 6820 Mobile Phone User Guide  & troubleshooting 7 appears and a warning signal is heard. Connect the mains adapter to a wall socket and to the charging socket .doro 6820 Mobile Phone User Guide  & troubleshooting 8or place the device in a charging cradle. Alternatively connect the cable to the charging socket doro 6820 Mobile Phone User Guide  & troubleshooting 9on the phone to a USB port on a computer.

1.3. Save energy
When the battery is fully charged, disconnect the charger from the device and unplug the charger from the wall socket. To save power the screen goes off after a while. Press any button to wake the screen up. Batteries degrade over time, which means that call time and standby time will normally decrease with regular use. During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting too warm, the device may switch off during charging.
1.4. Turn the phone on and off

  1. Press and hold the red button OW% on the phone to turn it on/off. Confirm with Yes to power off.
  2. If the SIM card is valid but protected with a PIN code (Personal Identification Number), the PIN code is displayed. Enter the PIN code and press OK. Delete with Clear (C) right selection button).

Note! If PIN and PUK codes were not provided with your SIM cord, please contact your service provider.
Tip: It is recommended to remove the protective plastic film from the display to enhance the visibility. Attempts: # shows the number of PIN attempts left. When no more attempts remain, PIN blocked is displayed. The SIM card must now be unlocked with the PUK code (Personal Unblocking Key).

  1. Enter the PUK code and confirm with OK.
  2. Enter a new PIN code and confirm with OK.
  3. Re-enter the new PIN code and confirm with OK.

GET TO KNOW YOUR PHONE

When starting the telephone for the first time, you are guided by the Start-up wizard to set some basic settings. Select the setting you would like to change. When ready, scroll to the end and press Finish.
2.1. Descriptions in this document
Descriptions in this document are based on your phone’s setup at the time of purchase. Instructions normally start from the home screen. Press 07% (red) to reach the home screen. Some descriptions are simplified. The arrow (4) indicates the next action in the step-by-step instruc-tions.
2.2. Handle the phone
Selection buttons doro 6820 Mobile Phone User Guide  & troubleshooting 10:
The selection buttons have multiple functions. The current key function is shown above the selection button on the display.
Contactsdoro 6820 Mobile Phone User Guide  & troubleshooting 11:
Press to see your contacts. This is displayed as the right selection button on the idle screen.
Options button doro 6820 Mobile Phone User Guide  & troubleshooting 12:
• Press to see more options available in the selected menu. This is displayed as the left selection button in selected menus.
Back doro 6820 Mobile Phone User Guide  & troubleshooting 13:
• Return to the previous screen. This is displayed as the right selection button in selected venues.

Calldoro 6820 Mobile Phone User Guide  & troubleshooting 14 (green):

  • Dial a number or answer an incoming call.
  • Enter the call log.
    End call/Power on and off doro 6820 Mobile Phone User Guide  & troubleshooting 15 (red):
  • Press to end calls or return to the home screen.
  • Long press to power on or off.
    Assistancedoro 6820 Mobile Phone User Guide  & troubleshooting 16:
  • Press to make an assistance call. Camera
    Press to initiate the camera app. Message a:
  • Press to initiate the messaging app.
    Navigation keysdoro 6820 Mobile Phone User Guide  & troubleshooting 17:
  • (A) Use the Four-way navigation keys to navigate up, down, left, and right. These keys will be shown as 4* in the rest of this document.
  • (B) Use the center button to open the main menu, select items, and confirm actions. This button will be shown as OK in the rest of this document

doro 6820 Mobile Phone User Guide  & troubleshooting 18

Note 1 Navigation in some third-party apps might work differently.

Volume control:
Use buttons on the side of the device to adjust the sound volume. During a phone call, it adjusts the earpiece volume.
Set the language:
The default language is determined by the SIM card. Press OK Settings General Languages settings Display language
Set the time and date:
The time and date can automatically be set from the network. Press OK Settings General Time & date

2.3. Enter text

  • Press the button corresponding to the letter until the appropriate character appears.
  • Press for a list of special characters. Select the desired character using the Four-way navigation key and press OK to enter it.
  • Use the Four-way navigation key to move the cursor within the text.
  • Press Clear to erase characters.
  • Press a to select upper case (ABC), lower case (ABC), sentence case (Abc), numerals (123), and predictive text (language code).

Enter text with predictive text: In some languages, you can use the predictive text input method which uses a dictionary to suggest words. Just press the button corresponding to the appropriate character and then select the suggested word with 4, and confirm the selected word with OK. While texting, pressdoro 6820 Mobile Phone User Guide  & troubleshooting 19 to change the input method.

Change the writing language: 

  1. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 20 and select Writing language for a list of available languages.
  2. Select language and press OK to confirm.

Enter phone numbers:
Note: For international calls, always use + before the country code for best operation. Press twice for the international prefix +.
You can dial or save phone numbers with pausesdoro 6820 Mobile Phone User Guide  & troubleshooting 21 for use with automated systems, such as voicemail or credit card billing numbers. There are two types of pauses available on your phone, pressdoro 6820 Mobile Phone User Guide  & troubleshooting 22 repeatedly until the desired character is shown. P is for pause and W is to wait for user activation.
2.4. External display Displays the date, the time, and notifications. 3. CALLS

3.1. Make a call

  1. Enter the phone number.
  2. Press doro 6820 Mobile Phone User Guide  & troubleshooting 23 (green) to call.
  3. Press doro 6820 Mobile Phone User Guide  & troubleshooting 24 (red) to end the call.
    Note! There is no dial tone. As long as the phone is turned on, it is ready for use.

3.2. Make a call from the contacts list

  1. Press L. Alternatively, press OK 4 Contactsdoro 6820 Mobile Phone User Guide  & troubleshooting 25.
  2. Use 46 to scroll through the contacts, or press doro 6820 Mobile Phone User Guide  & troubleshooting 26doro 6820 Mobile Phone User Guide  & troubleshooting 27Search contact to search the phonebook.
  3. Select the wanted contact and press doro 6820 Mobile Phone User Guide  & troubleshooting 28 (green). Alternatively, select the wanted contact and press OK doro 6820 Mobile Phone User Guide  & troubleshooting 29doro 6820 Mobile Phone User Guide  & troubleshooting 30doro 6820 Mobile Phone User Guide  & troubleshooting 31Call to select a secondary number stored to that contact.

3.3. Receive a call

  1. To answer an incoming call when the phone is closed, open the phone. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 32 (green) to answer. Alternatively, press Silent to switch off the ring signal or press doro 6820 Mobile Phone User Guide  & troubleshooting 33/close the flip to reject directly (busy signal).
    Silence an incoming call
     When a call comes in, press any of the Volume keys to silence the ring tone.

3.4. Call log
Received, missed and dialed calls are saved in a call log. Retrieving and dialing:

  1. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 34 (green).
  2. Use + to scroll through the call log
    doro 6820 Mobile Phone User Guide  & troubleshooting 35 = Incoming call
    doro 6820 Mobile Phone User Guide  & troubleshooting 36 = Outgoing call
    doro 6820 Mobile Phone User Guide  & troubleshooting 37= Missed call
  3. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 38(green) to dial the highlighted number.

CONTACTS

4.1. Create a contact

  1. Press OK 4 Contacts 4 Add 4 select the wanted storage Phone/SIM.
  2. Enter relevant contact information.
  3. When done, press Save.
    Tip: Depending on the selected storage location, the types of information you can save may vary.

4.2. Create ICE entry (In Case of Emergency)
First responders can access additional information such as medical information from the victim’s phone in case of emergency. In the event of a trauma, it is critical to have this information as early as possible to increase the chances of survival. All fields are optional, but the more information provided the better.

  1. Press OK 4 Contacts 4 ICE.
  2. Fill in as much information as possible.
  3. Select the information field and press Edit, press Save when done.

SOS/112 CALLS

As long as the phone is switched on, it is always possible to place an SOS call by entering the main local emergency number for your present location followed bydoro 6820 Mobile Phone User Guide  & troubleshooting 39 (green). Some networks accept calls to emergency numbers without a valid SIM card. Contact your service provider for more information. Note Sometimes an emergency call cannot be placed due to network, environment or interference issues.

6. ASSISTANCE BUTTON doro 6820 Mobile Phone User Guide  & troubleshooting 40

Important! Please note that if the Assistance call is answered by o voice moil or answering service, the alarm call is considered confirmed and no further call attempts will be made (assistance sequence interrupted). The Assistance button on the back of the phone allows easy access to your predefined help contacts (Helpers) in case of emergency. Make sure that the assistance function is activated before use. See the full manual for more information about the function.

6.1. Activation
Activate the function for the assistance button.

  1. Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 41 Assistance doro 6820 Mobile Phone User Guide  & troubleshooting 42 Activation:
    • On normal to press and hold the button for approximately 3 seconds, or press it twice within 1 second.
    • On (3) to press the button 3 times within 1 second.
    • Off to disable the assistance button.
  2. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 43 to go back and continue with other settings.

6.2. Helpers
Add help contacts (Helpers) to the list that are called when the assistance button is pressed.

  1. Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 44 Assistance doro 6820 Mobile Phone User Guide  & troubleshooting 45Helpers.
  2. Select Add doro 6820 Mobile Phone User Guide  & troubleshooting 46 Manual to add names/numbers manually. Alternatively, press Contacts to add a contact from the contacts.
  3. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 47 to go back and continue with other settings.

6.3. Assistance SMS
A text message can be sent to the Helpers when the assistance button is pressed.

  1. Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 48 Assistancedoro 6820 Mobile Phone User Guide  & troubleshooting 49 SMS.
  2. Check Assistance SMS to activate the feature.
  3. Go down to the message field and write the message.
  4. Press Save to save the message.
  5. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 50.D to go back and continue with other settings.
    Note 1 You must write a message if you activate the Assistance SMS function. It’s helpful for the recipient of the assistance message if you include that it’s an assistance alert and that it’s from you. Always inform recipients in the Helpers list that they are listed as your assistance contacts. Example: “This is an emergency message from John Smith.”

6.4. Signal type
Select the notification signal type for the assistance sequence.

  1. Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 51 Assistancedoro 6820 Mobile Phone User Guide  & troubleshooting 52 Signal type:
    • High to use loud signals (default).
    • Low to use one low signal.
    • Silent no sound indication, like a normal call.
  2. Press 4 to go back and continue with other settings.

CAMERA

Note: To get sharp photos, wipe the lens clean with a dry cloth.

  1. Press the shortcut buttondoro 6820 Mobile Phone User Guide  & troubleshooting 53 or, press OK 4 Camera.
  2. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 54 or OK to take a photo.

 MESSAGES

8.1. Create a message
A text message (SMS) is a short text message that can be sent to other mobile phones. A picture message (MMS) can contain text and media objects such as pictures, sound recordings and video. The settings for messaging are supplied by your service provider and can be sent to you automatically via text message.

  1. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 55 or press OK doro 6820 Mobile Phone User Guide  & troubleshooting 56Messagedoro 6820 Mobile Phone User Guide  & troubleshooting 57Write.
  2. Enter the recipient’s phone number in the To field. Or press Contacts to select one or more recipients from your contacts.
  3. Scroll down and type your message.
  4. Pressdoro 6820 Mobile Phone User Guide  & troubleshooting 58 for further options.
  5. When done, press Send.

Note! If you choose to send to multiple contacts, you will be charged for each one.
Important! Some features use Internet data services and that can be costly. We recommend that you check your data service rates with your service provider.

CUSTOM SETTINGS

9.1. Silence the ring tone
Press and hold Q to activate/deactivate silent. During an incoming call, press the Volume keys to silence the ring tone.
9.2. Configure the audio setup
If you use a hearing aid or have hearing difficulties when using the device in a noisy environment, you can adjust the audio settings. Press OK 4 Settings 4 Sound 4 Audio setup.

BLUETOOTH

Bluetooth technology for hands-free use. Connect wirelessly to other Bluetooth-compatible devices such as hea sets.

  1. Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 59 Settings doro 6820 Mobile Phone User Guide  & troubleshooting 60Bluetooth.
  2. Select On.
  3. Select Paired device doro 6820 Mobile Phone User Guide  & troubleshooting 61Add new device doro 6820 Mobile Phone User Guide  & troubleshooting 62Add.
  4. When your wanted device is found, press Stop.
  5. Select your wanted device and press Pair. When connecting to another Bluetooth device you may need to enter a password or confirm a shared pairing code.
  6. Press +D to go back and continue with other settings.

WEATHER

View the weather for your selected location.

ALARM

Set alarms for timings you shouldn’t miss.

ORGANISER

On the home screen, press OK doro 6820 Mobile Phone User Guide  & troubleshooting 63 Organizer doro 6820 Mobile Phone User Guide  & troubleshooting 64
My files:
Access and manage various files stored in the phone or in the memory card.
Calendar:
Enter your upcoming tasks and events. Calculator: Perform basic math operations.

MEDIA

On the home screen, press OK doro 6820 Mobile Phone User Guide  & troubleshooting 65Mediadoro 6820 Mobile Phone User Guide  & troubleshooting 66
Recorder:
Record and store voice recordings.
Gallery:
View photos were taken with the camera and other saved images or downloaded images.
Videos:
View recorded, other saved, or downloaded videos.
FM Radio:
Listen to FM radio which has a frequency range from 87.5 to 108.0 MHz. You need to connect a compatible headset that works as an antenna.

TORCH

Use the torch when you need extra lighting.
Note! The torch will drain the battery very quickly. Remember to switch off after use.

GAMES

Play a game for relaxation.

Help

To get help:

  • Download the full manual at www.doro.com
  • Update your phone’s software Checks for available software updates regularly. Please follow the on-screen instructions have a software update. For software update check, press OK 4 Settings 4 Check update lip: Always download and install phone software updates to increase your phone’s performance.
  • Reset your phone to factory settings: Press OKdoro 6820 Mobile Phone User Guide  & troubleshooting 67 Settingsdoro 6820 Mobile Phone User Guide  & troubleshooting 68General doro 6820 Mobile Phone User Guide  & troubleshooting 69 Restore factory settingsdoro 6820 Mobile Phone User Guide  & troubleshooting 70 give the phone password (default 1234) 4 Yes to reset

The reason to perform a reset might be a persistent problem that is impossible to solve or if you want to pass the phone to someone else. Note that everything added to the phone since you got it will be erased. SIM cards and memory cards are not affected.

SAFETY INSTRUCTIONS

doro 6820 Mobile Phone User Guide  & troubleshooting 71WARNING
The unit and the accessories can contain small parts. Keep all of the equipment out of the reach of small children. The mains adapter is the disconnect device between the product and mains power. The main socket outlet must be close to the equipment and easily accessible.

Network services and costs Your device is approved for use on the LTE, WCDMA and GSM networks. To use the device, you need a subscription with a service provider. Using network services may result in traffic costs. Some product features require support from the network, and you may need to subscribe to them.

Operating environment Follow the rules and laws that apply wherever you are, and always turn off the unit whenever its use is prohibited or can cause interference or hazards. Only use the unit in its normal use position. Parts of the unit are magnetic. The unit can attract metal objects. Do not keep credit cards or other magnetic media near the unit. There is a risk that information stored on them can be erased.

Medical units The use of equipment that transmits radio signals, for example, mobile phones, can interfere with insufficiently protected medical equipment. Consult a doctor or the manufacturer of the equipment to determine if it has adequate protection against external radio signals, or if you have any questions. If notices have been put up at health care facilities instructing you to turn off the unit while you are there, you should comply. Hospitals and other health care facilities sometimes use equipment that can be sensitive to external radio signals.

Implanted medical devices To avoid potential interference, manufacturers of implanted medical devices recommend a minimum separation of 15 cm between a wireless device and the medical device. Persons who have such devices should:

  • Always keep the wireless device more than 15 cm from the medical device.
  • Do not carry the wireless device in a breast pocket.
  • Hold the wireless device to the ear opposite the medical device.

If you have any reason to suspect that interference is taking place, turn the phone off immediately. If you have any questions about using your wireless device with an implanted medical device, consult your health are provider.

Areas with explosion risk Always turn off the unit when you are in an area where there is a risk of explosion. Follow all signs and instructions. There is a risk of explosion in places that include areas where you are normally requested to turn off your car engine. In these areas, sparks can cause explosions or fire which can lead to personal injury or even death. Turn off the unit at filling stations, and any other place that has fuel pumps and auto repair facilities. Follow the restrictions that apply to the use of radio equipment near places where fuel is stored and sold, chemical factories, and places where blasting is in progress. Areas with risk of the explosion are often — but not always — clearly marked. This also applies to below decks on ships; the transport or storage of chemicals; vehicles that use liquid fuel (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust, or metal powder. Li-ion battery This product contains a Li•ion battery. There is a risk of fire and burns if the battery pack is handled improperly.

doro 6820 Mobile Phone User Guide  & troubleshooting 72WARNING Danger of explosion if the battery is incorrectly replaced. To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, expose to temperature above 60° C (140° F), or dispose of in fire or water. Recycle or dispose of used batteries according to the local regulations or reference guide supplied with your product.

Protect your hearing

doro 6820 Mobile Phone User Guide  & troubleshooting 73 WARNING Excessive exposure to loud sounds can cause hearing damage. Exposure to loud sounds while driving may distract your attention and cause an accident. Listen to a headset at a moderate level, and do not hold the device near your ear when the loudspeaker is in use.

Emergency calls
Important! Mobile phones use radio signals, the mobile phone network, the terrestrial network, and user-programmed functions. This means that connection cannot be guaranteed in all circumstances. Therefore, never rely only on a mobile phone for very important calls such as medical emergencies.

Vehicles
Radio signals can affect electronic systems in motor vehicles (for example, electronic fuel injection, ABS brakes, automatic cruise control, airbag systems) that have been incorrectly installed or are inadequately protected. Contact the manufacturer or its representative for more information about your vehicle or any additional equipment. Do not keep or transport flammable liquids, gases, or explosives together with the unit or its accessories. For vehicles equipped with airbags: Remember that airbags fill with air with considerable force. Do not place objects, including fixed or portable radio equipment in the area above the airbag or the area where it might expand. Serious injuries may be caused if the mobile phone equipment is incorrectly installed and the airbag fills with air It is prohibited to use the unit in flight. Turn off the unit before you board a plane. Using wireless telecom units inside a plane can pose risks to air safety and interfere with telecommunications. It may also be illegal.

CARE AND MAINTENANCE

Your unit is a technically advanced product and should be treated with the greatest care. Negligence may void the warranty.

  • Protect the unit from moisture. Rain, snow, humidity, and all types of liquids can contain substances that corrode electronic circuits. If the unit gets wet, you should immediately power off the phone, remove the battery and allow the unit to dry completely before you replace it.
  • Do not use or keep the unit in dusty, dirty environments. The unit’s moving parts and electronic components can be damaged.
  • Do not keep the unit in warm places. High temperatures can reduce the lifespan of electronic equipment, damage batteries, and distort or melt certain plastics.
  • Do not keep the unit in cold places. When the unit warms up to normal temperature, condensation can form on the inside and can damage the electronic circuits.
  • Do not try to open the unit in any other way than that which is indicated here.
  • Do not drop or shake the unit. If it is treated roughly the circuits and precision mechanics can be broken.
  • Do not use strong chemicals to clean the unit.
  • Do not disassemble, open, crush, bend, deform, puncture or shred.
  • Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, or expose to fire, explosion, or other hazards.  Only use the battery for the system for which it is specified.
  • Only use the battery with a charging system that has been qualified with the system. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or another hazard.
  • Do not short circuit a battery or allow metallic conductive objects to contact battery terminals.
  • Replace the battery only with another battery that has been qualified with the system. Use of an unqualified battery may present a risk of fire, explosion, leakage or another hazard. • Promptly dispose of used batteries in accordance with local regulations.
  • Battery usage by children should be supervised.
  • Improper battery use may result in a fire, explosion or another hazard.

For devices that utilize a USB port as a charging source, the device’s user manual shall include a statement that the device shall only be connected to CTIA certified adapters, products that bear the USB-IF logo or products that have completed the USB-IF compliance program.
The advice applies to the unit, battery, power adapter, and other accessories. If the phone is not working as it should, please contact the place of purchase for service. Don’t forget the receipt or a copy of the invoice.

WARRANTY

This product is guaranteed for a period of 24 months and for original accessories for a period of 12 months (such as the battery, charger, charging cradle or handsfree kit) which may be delivered with your device, from the date of purchase. In the unlikely event of a fault occurring during this period, please contact the place of purchase. Proof of purchase is required for any service or support needed during the guarantee period. This guarantee will not apply to a fault caused by an accident or a similar incident or damage, liquid ingress, negligence, abnormal usage, non-maintenance or any other circumstances on the user’s part. Furthermore, this guarantee will not apply to any fault caused by a thunderstorm or any other voltage fluctuations. As a matter of precaution, we recommend disconnecting the charger during a thunderstorm. Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect the statutory rights of end-users. This guarantee does not apply if batteries other than DORO original batteries are used.

COPYRIGHT AND OTHER NOTICES

© 2019 Doro AB. All rights reserved. Bluetooth. is a registered trademark of Bluetooth SIG, inc. vCard is a trademark of the Internet Mail Consortium. microSD is a trademark of the SD Card Association.
The contents of this document are provided “as is”. Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Doro reserves the right to revise this document or withdraw it at any time without prior notice. Other product and company names mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved. All other trademarks are property of their respective owners. To the maximum extent permitted by applicable law, under no circumstances shall Doro or any of its licensors be responsible for any loss of data or income or any special, incidental, consequential, or indirect damages howsoever caused. Doro does not provide a warranty for or take any responsibility for the functionality, content, or end-user support of third-party apps provided with your device. By using an app, you acknowledge that the app is provided as-is. Doro does not make any representations, provide a warranty, or take any responsibility for the functionality, content, or end-user support of third-party apps provided with your device.

Content copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the Copyright Laws of the United States and other countries. This device is intended solely for copying non-copyrighted materials, materials in which you own the copyright or materials which you are authorized or legally permitted to copy. If you are uncertain about your right to copy any material, please contact your legal advisor.

TECHNICAL DATA

Specifications
Network bands (MHz) [maximum radio-frequency power/dBm]:
4G LTE, 3G UMTS ,2G GSM
Bluetooth (MHz) [maximum radio-frequency power/dBm]: SIM card size Dimensions: Weight: Battery: Operating ambient temperature: Charging ambient temperature: Storage temperature:
1 (2100) (22.5], 3 (1800) [23], 7 (2600) [21.5], 8 (900)(24.5], 20 (800)(24.5], 28 (700)(24.5], 38 (2600)(23] 1 (2100) [21.5], 8 (900) [23] 900 [33], 1800 [30], 1900 [30.5] v.5.0 (2402 – 2480) [5.5]
micro-SIM (3FF) 107 mm x 56 mm x 20 mm 117 g (including battery) 3.7 V / 1000 mAh Li-ion battery Min: 0°C (32°F) Max: 40°C (104°F) Min: 0°C (32°F) Max: 40°C (104°F) Min: -20°C (-4°F) Max: 60°C (140°F)

Hearing aid
This device should work with most hearing aid equipment in the market. However, full compatibility with all equipment can not be promised.

Specific Absorption Rate (SAR)
This device meets applicable international safety requirements for exposure to radio waves. Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radiofrequency electromagnetic fields) recommended by international guidelines from the independent scientific organization ICNIRP (International Commission of Non-Ionizing Radiation Protection).
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg averaging over 10 grams of tissue and includes a substantial safety margin designed to assure the safety of all persons, regardless of age and health. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:
Head SAR: 0.931 W/kg
Body SAR: 1.463 W/kg
During normal use, the SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the output power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.
This device meets RF exposure guidelines when used against the head or when positioned at least 0.5 cm away from the body. When a carry case, belt clip or another form of device holder is used for body-worn operation, it should not contain metal and should provide at least the above-stated separation distance from the body.
The World Health Organization (WHO) has stated that current scientific information does not indicate the need for any special precautions when using mobile devices. If you are interested in reducing your exposure, they recommend you reduce your usage or use a hands-free accessory to keep the device away from your head and body.
Correct disposal of this product
doro 6820 Mobile Phone User Guide  & troubleshooting 74 (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)

This marking on the product, accessories or manual indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal. This product is RoHS compliant.

Correct disposal of batteries in this product
doro 6820 Mobile Phone User Guide  & troubleshooting 75 
(Applicable in countries with separate collection systems)
The marking on the battery, manual or packaging indicates that the battery in this product should not be disposed of with other household waste. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

EU Declaration of Conformity
Hereby, Doro declares that the radio equipment type DFC-0380 (Doro 6820) is in compliance with Directives: 2014/53/EU and 2011/65/EU including delegated Directive (EU) 2015/863 amending Annex II. The full text of the EU declaration of conformity is available at the following internet address: www.doro.com/dofc

Ecodesign declaration, energy efficiency for external power supply
Hereby, Doro declares the external power supply for this device is in compliance with Commission Regulation (EU) 2019/1782 regarding ecodesign requirements for external power supplies pursuant to Directive 2009/125/EC. The full information regarding the ecodesign requirements is available at the following internet address: a review.doro.conVecodesign

UK Declaration of Conformity
Hereby, Doro declares that the radio equipment type DFC-0380 (Doro 6820) is in compliance with the relevant UK legislation. The full text of the UK declaration of conformity is available at the following internet address: www.doro.com/dofc

FCC Regulations
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
FCC ID: WSSDFCO380
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Body-worn Operation This device was tested for typical body-worn operations. To comply With RF exposure requirements, a minimum separation distance of 10mm must be maintained between the user’s body and the handset, including the antenna. Third-party belt clips, holsters, and similar including the antenna. Third-party belt clips, holsters, and similar accessories used by this device should not contain any metallic components. Body-worn accessories that do not meet these requirements may not comply with RF exposure requirements and should be avoided.

FCC SAR
This wireless phone meets the government’s requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluations of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and Statement The SAR limit of the USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types Smart N12 have also been tested against this SAR limit. The highest SAR value reported under this standard during product certification for use at the ear is 0.99 W/kg and when properly worn on the body is 1.15 W/kg. This device was tested for typical body-worn operations with the back of the handset kept 5mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 1cm separation distance between the user’s body and the back of the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements and should be avoided.

Model: DFC-0380
Doro 6820 (2011/2021/2031/2041) QSG
QSG_Doro_6820_en_A3-A7_v10
www.doro.com

doro 6820 Mobile Phone User Guide  & troubleshooting 76doro 6820 Mobile Phone User Guide  & troubleshooting 77

FAQ


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