dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual & troubleshooting

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 1Operating manual

Assembly

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Dyson customer care
Thank you for choosing to buy a Dyson appliance

After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase, subject to the terms of the guarantee.
If you have any queries regarding your Dyson appliance, visit www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI) for online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson helpline with your serial number and details of where/when you bought the appliance.
Your serial number can be found on your rating plate which is on the base of the appliance.
Note your serial number for future reference.
dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 4
This illustration is for example purposes only.
Dyson contact details

UK:
Website: www.dyson.co.uk/support
Dyson helpline: 0800 298 0298
Email: [email protected]
Address: Dyson Technology Limited, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP

ROI:
Website: www.dyson.ie/support
Dyson helpline: 01 475 7109
Email: [email protected]
Address: Dyson Ireland Limited, Unit G10, Grants Lane, Greenogue Business Park, Rathcoole, Dublin 24

IMPORTANT SAFETY INSTRUCTIONS

BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THE USER MANUAL AND ON THE APPLIANCE.
When using an electrical appliance, basic precautions should always be followed, including the following:

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 5 WARNING
These warnings apply to the appliance, and also where applicable, to all tools, accessories, chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

  1. This Dyson appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, only if they have been given supervision or instruction by a responsible person concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance should not be performed by children without supervision.
  2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with the appliance.
  3. Use only as described in the Dyson User manual. Do not carry out any maintenance other than that shown in the manual, or advised by the Dyson Helpline.
  4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
  5. Do not handle any part of the plug or appliance with wet hands.
  6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified persons in order to avoid a hazard.
  7. If the appliance is not working as it should, if it has received a sharp blow, if it has been dropped, damaged, left outdoors, or dropped into water, do not use and contact the Dyson Helpline.
  8. Contact the Dyson Helpline when a service or repair is required. Do not disassemble the appliance as incorrect reassembly may result in an electric shock or fire.
  9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and where it will not be stepped on or tripped over. Do not run over the cable.
  10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not recommended.
  11. Do not use to pick up water. 7.
  12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours may be present.
  13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts, such as the brush bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
  15. Do not put any objects into any openings. Do not use with any openings blocked; keep free of dust, lint, hair and anything that may reduce airflow.
  16. Use only Dyson recommended accessories and replacement parts.
  17. Do not use without the clear bin and filter(s) in place.
  18. Unplug the charger when not in use for extended periods of time.
  19. Use extra care when cleaning on stairs.
  20. Do not install, charge or use this appliance outdoors, in a bathroom or within 3 metres (10 feet) of a pool. Do not use on wet surfaces and do not expose to moisture, rain or snow.
  21. Use only the Dyson charger Part Number 217160 or 270576 for charging this Dyson machine. Use only Dyson batteries: other types of batteries may explode, causing injury to persons and damage.
  22. FIRE WARNING – Do not place this appliance on or near a cooker or any other hot surface and do not incinerate this appliance even if it is severely damaged. The battery might catch fire or explode.
  23. Always turn ‘OFF’ the appliance before connecting or disconnecting the motorised brush bar.
  24. FIRE WARNING – Do not apply any fragrance or scented product to the filter(s) of this appliance. The chemicals in such products are known to be flammable and can cause the appliance to catch fire.
    READ AND SAVE THESE INSTRUCTIONS
    This Dyson appliance is intended for household use only.

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Power mode

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Recharging Recharging on the dock Lights during charging
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Lights during use Filter and blockage indicator LEDS
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Lights diagnostics

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 15 Battery fault – call Dyson Helpline
dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 16 Main body fault – call Dyson Helpline
dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 17 Charger fault – call Dyson Helpline

Emptying the clear bindyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 18

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dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 20 Looking for blockagesdyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 21

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FILTER
Important
Wash filter with cold water at least once every month.
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Direct drive cleaner head: Clearing obstructions

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Mini motorised tool: Clearing obstructions

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USING YOUR DYSON MACHINE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN YOUR DYSON USER MANUAL BEFORE PROCEEDING.

INSTALLING YOUR DOCKING STATION

  • Unpack the docking station, charger and installation leaflet.
  • Choose a suitable location for the docking station and make sure there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location.
  • Don’t locate the docking station near a heat source such as a cooker, radiator or in direct sunlight.
  • Follow the instructions on the installation leaflet.
  • Click the tools into place on the docking station.
  • Place the machine into the docking station.
  • Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.
  • It is important to fully charge your machine before using for the first time and after every use.
    The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply). Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

USING YOUR MACHINE 

  • Check that the underside of the cleaner head or tool is clean and free from foreign objects that may cause damage.
  • Before vacuuming your flooring, rugs and carpets, check the manufacturer’s recommended cleaning instructions.
  • The brush bar on the machine can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming without the motorised floor tool and consulting with your flooring manufacturer.

EMPTYING YOUR CLEAR BIN

  • Empty as soon as the dirt reaches the MAX level – don’t overfill. Using the machine when the dirt is above the MAX line may cause the dirt to reach the filter and more frequent maintenance will be required.
  • Ensure the appliance is disconnected from the charger before emptying the clear bin. Be careful not to pull the ‘ON’ trigger.
  • The ‘ON’ trigger cannot be operated while the clear bin is open for emptying.
  • Press the red wand release button and pull the wand away from the bin.
  • To release the dirt:
    – Hold the machine over a bin in a downwards position.
    – Firmly push the red bin release button. The bin will slide down, cleaning the shroud as it goes and the bin base will open.
    – The bin base won’t open if the red bin release button isn’t pushed down all the way.
    To minimise dust/allergen contact when emptying, cover the clear bin tightly in a dust proof bag while you empty. Remove the clear bin carefully from the bag. Seal the bag tightly and dispose. Remove the clear bin carefully from the bag. Seal the bag tightly, dispose as normal.

CLEANING YOUR CLEAR BIN
If it is necessary to clean your clear bin, empty the bin as shown in the ‘Emptying your clear bin’ section.

  • Press the red button located on the bin runner to release the bin and slide the bin off the runner.
  • Clean the clear bin with a damp cloth only.
  • Make sure that the clear bin and seals are completely dry before replacing.
  • To refit the clear bin:
    – Insert the spine on to the bin runner.
    – Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into place.
    The clear bin isn’t dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin isn’t recommended as this may damage your machine.

FILTER AND BLOCKAGE INDICATOR LEDS
Your appliance has two indicator lights that will help alert you that simple maintenance steps are needed.

  • The filter indicator will flash intermittently when the filter unit is not fitted correctly. Follow the instructions on how to refit the filter unit in the ‘Washing the filter unit’ section.
  • The filter indicator will light continuously when the filter unit needs washing. Follow the instructions on how to wash the filter unit in the ‘Washing the filter unit’ section.
  • The blockage Indicator LED will light if there is a blockage. Follow the instructions on how to clear blockages in the ‘Looking for blockages’ section.

WASHABLE PARTS
Your appliance has washable parts, which require regular cleaning. Follow the instructions below.

WASHING YOUR FILTER UNIT
To always get the best performance from your machine, it is important to regularly clean the filters and check for blockages. The LCD display will alert you when the filter unit needs washing. We recommend that you wash your filter at least once a month or when your machine alerts you.

  • Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.
  • Wash the inside of the filter unit first; hold it upright under the cold water top and agitate using a rotating motion.
  • Wash the outside of the filter unit; fill the unit with cold water, place your hand over the open end and shake gently.
  • Repeat washing the inside and outside of the filter unit until the water runs clear.
  • Gently tap the filter unit to remove any excess water and leave to dry with the open end facing up.
  • Leave the filter unit to dry completely for a minimum of 24 hours.
  • The LCD display will alert you when the filter unit needs washing. We recommend that you wash your filter at least once a month or when your machine alerts you.
  • To refit, return the filter unit to the open position and twist clockwise until it clicks into place.
    The filter unit may require more frequent washing if vacuuming fine dust or using mainly maximum suction.
    Don’t put any part of your machine in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

BLOCKAGES – AUTOMATIC CUT-OUT 

  • This appliance is fitted with an automatic cut-out.
  • If any part becomes blocked, the appliance may automatically cut out.
  • This will happen after the motor pulses a number of times (i.e switches on and off in quick succession) and the blockage indicator LED will illuminate.
  • Leave to cool down before looking for blockages.
  • Ensure the appliance is disconnected from the charger before looking for blockages. Failure to do so could result in personal injury.
  • Make sure any blockages are clear and all parts are refitted before using your machine.
  • Refit all parts securely before using.
  • Clearing blockages is not covered by your guarantee.

LOOKING FOR BLOCKAGES
The motor will pulse and the blockage indicator LED will illuminate when there is a blockage. Please follow the instructions below to locate the blockage:

  • Ensure the appliance is disconnected from the charger before looking for blockages. Be careful not to pull the ‘ON’ trigger.
  • Do not operate while checking for blockages. Doing so could result in personal injury.
  • Beware of sharp objects when checking for blockages.
  • To check for blockages in the main body of the appliance, remove the clear bin following the instructions in the cleaning the clear bin section and remove the blockage.
  • If you cannot clear an obstruction from the cleanerhead, you may need to remove the brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleanerhead and remove the obstruction. Replace the brush bar and secure it by tightening the fastener. Ensure it is fixed firmly before operating the appliance.
  • This machine has carbon fibre brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.
  • Refit all parts securely before using.
  • Clearing blockages is not covered by your guarantee.

CHARGING AND STORING

  • This appliance will switch ‘OFF’ if the battery temperature is below 3°C (37.4°F). This is designed to protect the motor and battery. Do not charge the appliance and then move it to an area with a temperature below 3°C (37.4°F) for storage purposes.
  • To help prolong battery life, avoid recharging immediately after a full discharge. Allow to cool for a few minutes.
  • Avoid using the machine with the battery flush to a surface. This will help it run cooler and prolong battery run time and life.

BATTERY SAFETY INSTRUCTIONS 

  • If the battery needs replacing, please contact the Dyson Helpline.
  • Use only the Dyson charger Part Number 217160 or 270576 for charging this Dyson machine.
  • The battery is a sealed unit and under normal circumstances poses no safety concerns. In the unlikely event that liquid leaks from the battery do not touch the liquid as it may cause irritation or burns, observe the following precautions:
    – Skin contact – can cause irritation. Wash with soap and water.
    – Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical advice.
    – Eye contact – can cause irritation. Immediately flush eyes thoroughly with water for at least 15 minutes. Seek medical attention.
    – Disposal – wear gloves to handle the battery and dispose of immediately, following local ordinances or regulations.

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 28 CAUTION
The battery used in this machine may present a risk of fire or chemical burn if mistreated. Do not short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not disassemble and do not dispose of in fire.

ONLINE SUPPORT 

DISPOSAL INFORMATION

  • Dyson products are made from high grade recyclable materials. Recycle where possible.
  • The battery should be removed from the machine before disposal.
  • Dispose of or recycle the battery in accordance with local ordinances or regulations.
  • Dispose of the exhausted filter unit in accordance with local ordinances or regulations.

dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 29This symbol indicates that this machine should not be disposed with your general household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. When this machine has reached the end of its serviceable life, please take it to a recognised WEEE (Waste Electrical and Electronic Equipment) collection facility such as your local civic amenity site for recycling. Your local authority or retailer will be able to advise you of your nearest recycling facility.

LIMITED 2-YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2-YEAR LIMITED GUARANTEE

WHAT IS COVERED

  • The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is found to be defective due to faulty materials, workmanship or function within two years of purchase or delivery (if any part is no longer available or out of manufacture, Dyson will replace it with a functional replacement part).
  • Where this machine is sold outside of the EU, this guarantee will only be valid if the machine is used in the country in which it was sold.
  • Where this machine is sold within the EU, this guarantee will only be valid
    (i) if the machine is used in the country in which it was sold or
    (ii) if the machine is used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this machine is sold at the same voltage rating in the relevant country.

WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a defect is the result of:

  • Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the manual which is not in accordance with the Dyson User manual.
  • Use of the machine for anything other than normal domestic household purposes.
  • Use of parts not assembled or installed in accordance with the instructions of Dyson.
  • Use of parts and accessories which are not genuine Dyson components.
  • Faulty installation (except where installed by Dyson).
  • Repairs or alterations carried out by parties other than Dyson or its authorised agents.
  • Blockages – please refer to the Dyson User manual for details on how to look for and clear blockages.
  • Normal wear and tear (e.g. fuse, brush bar etc.).
  • Use of the machine on rubble, ash, plaster.
  • Reduction in battery discharge time due to battery age or use (where applicable). If you are in any doubt as to what is covered by your guarantee, please contact the Dyson Helpline.

SUMMARY OF COVER

  • The guarantee becomes effective from the date of purchase (or the date of delivery if this is later).
  • You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried out on your Dyson machine. Without this proof, any work carried out will be chargeable. Keep your receipt or delivery note.
  • All work will be carried out by Dyson or its authorised agents.
  • Any parts which are replaced by Dyson will become the property of Dyson.
  • The repair or replacement of your Dyson machine under guarantee will not extend the period of guarantee.
  • The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.

IMPORTANT DATA PROTECTION INFORMATION
When registering your Dyson machine:

  • You will need to provide us with basic contact information to register your machine and enable us to support your guarantee.
  • When you register, you will have the opportunity to choose whether you would like to receive communications from us. If you opt-in to communications from Dyson, we will send you details of special offers and news of our latest innovations.
  • We never sell your information to third parties and only use information that you share with us as defined by our privacy policies which are available on our website at privacy.dyson.com.

IMPORTANT!
Wash filter unit
Wash filter with cold water at least once every month.
Ensure the filter is completely dry before refitting.dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 30

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DYSON CUSTOMER CARE
After registering your free 2 year guarantee, your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase, subject to the terms of the guarantee. If you have any questions about your Dyson appliance, call the Dyson Helpline with your serial number and details of where/when you bought the appliance. Most questions can be solved over the phone by one of our trained Dyson Helpline staff.

Dyson contact details
UK:
Website: www.dyson.co.uk/support
Dyson helpline: 0800 298 0298Email: [email protected]Address:
Dyson Technology Limited, Tetbury Hill,
Malmesbury, Wiltshire, SN16 0RPROI:
Website: www.dyson.ie/support
Dyson helpline: 01 475 7109
Email:
[email protected]Address:
Dyson Ireland Limited, Office 2, Central
Park, Leopardstown, Dublin 18, IrelandOnline support
For online help, general tips, videos and useful
information about Dyson.
www.dyson.co.uk/support
www.dyson.ie/support

GUARANTEE FORM
dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 32dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 33As a Dyson appliance owner, you can hear about Dyson inventions, services and products before anyone else. If it’s okay to contact you, please let us know how we may do this.dyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 34

We sometimes ask other companies (such as market researchers) to contact owners on our behalf. We do this to get feedback on ideas or ask you to try new products and services. Would this be okay?

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3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE

REGISTERdyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 36
ONLINE
Visit our website to register your Dyson full parts  and labour guarantee online.www.dyson.co.uk/register
www.dyson.ie/register
REGISTERdyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 37
REGISTER BY
PHONE
Call our dedicated helpline.
Open Monday to Friday 8am8pm & Saturday and Sunday 8am-6pm.
UK: 0800 298 0298
ROI: 01 475 7109
REGISTERdyson 226364-01 Cyclone V10 Vacuum Cleaner User Manual  & troubleshooting 38
BY MAIL
Complete and return the form to Dyson in the envelope supplied.

www.dyson.com

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