GRIZZL-E United Chargers Portal User Manual

GRIZZL-E United Chargers Portal User Manual & troubleshooting

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GRIZZL-E United Chargers Portal User Manual

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Charger Models

acharger.ca accepts the following models from United Chargers:

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Device Set Up

In this Section:

  1. Charger Serial Number
  2. Login to acharger.ca
  3. Add Device
  4. Wi-Fi Configuration
  5. Connect Charger To Wi-Fi Network
  6. Update Charging Station Firmware

 

Charger Serial Number

The Serial Number is critical for all Connectivity of the Grizzl-E Smart EV Charger.
Before starting, find the Serial number located on the charging label.

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Login to acharger.ca

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Create an Account

  1. Go to https://acharger.ca
  2. Select the Login button.
  3. Select the Sign Up button.
  4. Enter your Full Name and Email Address.
  5. Create a Username and Password.
  6. Select the Register button.

Login to Account

  1. Select the Login button.
  2. Enter Username and Password.
  3. Select the Sign In button.

Forgot Password

  1. Send an email to [email protected]
  2. Include the following information:
    • Username
    • Email
    • Charger Serial Number

 

Add Device

Once you have logged on to acharger.ca:

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  1. Go to the Charging Stations tab.
  2. Select the Add button from the top menu.
  3. Enter the Charger Serial Number into the Serial Number Field.
  4. Select the Create button.

 

Wi-Fi Configuration

Grizzl-E Smart only connects to a 2.4ghz Wi-FI frequency. Ensure your network has a dedicated 2.4ghz WI-Fi band with its own SSID. Before connecting Grizzl-E Smart, check the network frequency in network properties on your PC or Android.
For Dual Band 2.4ghz/5ghz Routers, do one of the following:

  • Use a separate SSID for the 2.4ghz and 5ghz networks — for example, network_name and network_name-5G. If the network already has separate SSIDs use the 2.4ghz one. If the networks do not have a separate SSIDs, contact your internet service provider to create a separate SSID.
  • On Routers that have the ability, turn off 5G band and connect to 2.4ghz band.
  • Install a 2.4ghz Wi-Fi extender with a separate extension network for the charger.
  • Grizzl-E Smart will charge with or without a Wi-Fi connection, Without a Wi-Fi connection OCPP Smart Features will not be available.

Before connecting to the network, check the signal strength of the Wi-Fi:

  1. Plug in the charger. Ensure indicator light is alternating Blue and Purple.
  2. Open the W-Fi settings on your phone or desktop.
  3. Select the network UC_Smart_[ChargerSerial#].
  4. Open the internet browser on your device.
  5. Enter the IP address 192.168.4.1 into the browser search bar.
  6. A webpage will load select the Show Available Networks button.
  7. A list of available networks will display with RSII Strength and Encryption Type.

Signal Strength

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The RSSI must be between 50-79 to update the charger and use smart features. If the RSSI reading is above 80 install a Wi-Fi repeater to increase the signal strength or move the Wi-Fi router closer to the charger.

 

Connect Charger To Wi-Fi Network

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To connect your Grizzl-E Smart to Wi-Fi:

  1. Plug in the Charger.
  2. Open the Wi-Fi settings on your computer or cell phone.
  3. Select the network UC_Smart_[ChargerSerial#]*.
  4. Open your browser.
  5. Enter the IP address 192.168.4.1 into the browser search bar.
  6. A webpage will load. Select the Enter Router Credentials button.
  7. Enter the SSID** and Password for your Wi-Fi network. Leave acharger.ca in the Portal URL.
  8. Verify that you are connected. If connection is successful the indicator light will alternate between Blue and Light Blue.
  9. Disconnect your smartphone from UC_Smart_#### and re-connect to your local network.
  10. Close the browser page.

*Note: Your device may state that the Wi-Fi network is not connected to the internet. Continue without Internet until the end of the procedure.

**SSID is the network name.

 

Ensure Device is Connected

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After Connecting the device to the Wi-Fi network and adding the device to acharger.ca ensure the device is connected to acharger.ca.

The connection status will show red with Connected.

If the device shows as Not Connected to the acharger.ca portal try the following steps:

  • Ensure the Indicator light on the device is alternating between Blue and Light Blue.
  • Wait 2 minutes for the charger and portal to establish a connection.
  • Refresh the acharger.ca page and log back in.
  • Ensure the serial number on acharger.ca matches the one on the label.

 

Update Charging Station Firmware

  1. Ensure the device shows as Connected on acharger.ca. Ensure the charger is not connected to the vehicle.
  2. On the Charging Stations tab select the Smart Charging Station. The outline box will appear red when the station is selected.
  3. On the selected charger view the Firmware Update button in the top menu. The Firmware Update button will be available and will display the latest firmware version if an update is available. If an update is not available the button will be greyed out.               GRIZZL-E United Chargers Portal User Manual  & troubleshooting 10
  4. Select the Firmware Update button. The Firmware Update box will open.
  5. Select the Start Upload button.
  6. Wait for Upload Stage 1 and Upload Stage 2 to complete. Do not interrupt Wi-Fi connection or disconnect the unit’s power during the update. When the update is complete both stages will be at 100% and the charger indicator light will go back to Blue/Light Blue alternating.

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