HUANUO Gas Spring Dual and Single Monitor Mount User Manual

HUANUO Gas Spring Dual and Single Monitor Mount User Manual & troubleshooting

HUANUO Gas Spring Dual and Single Monitor Mount

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 1

Gas Spring Dual and Single Monitor Mount

Case

Monitor/Arm falls down or drops or facing down

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 2

Solution

Step 1
Check and make sure your monitor is 13”-32”(for Model HNSSK2 / HNDSK3 / HNTSK1), monitor is 13”-27”(for Model HNDSK4 / HNSSK4),weighing up to 19.8 lbs (for Model HNSSK2/ HNDSK3),weighing up to 14.3 lbs (for Model HNTSK1/ HNDSK4 / HNSSK4), with VESA Mounting pattern of 75×75 or 100×100

Step 2
Adjust the gas spring tension. Use the Allen Key to Adjust the screw on the arm. Turn counter-clockwise(+) to increase gas spring tension till it can hold the weight of your monitor.
This solution can be applied ALL HUANUO gas spring dual and single monitor mounts like HNSSK2 / HNDSK3 / HNTSK1/ HNDSK4 / HNSSK4.
You may need to turn the screw by many circles to tighten the arm (1 circles 1 lbs).
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 3

Case

Monitor/Arm pops up
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 4

Use the Allen Key to Adjust the screw on the arm. Turn clockwise(-) to reduce gas spring tension till the monitor can stay at the position needed.
This solution can be applied ALL HUANUO gas spring dual and single monitor mounts like HNSSK2 / HNDSK3 / HNTSK1/ HNDSK4 / HNSSK4.
You may need to turn the screw by many circles to loosen the arm (1 cirlcles 1 lbs).
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 5

Case

The cover will be damaged after installation (for model HNSSK2 / HNDSK3 / HNTSK1).
If the wire cover is damaged, please contact us
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 6

Solution

Type1
(for model HNSSK2 / HNDSK3 / HNTSK1).
Step 1: The first step is to gently open the four sides of the wire cover.
Step 2: Use a wire cover to hold the clip under the arm.
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 7
Type2
Use the wire cover to fasten the clip under the arm and gently push it forward.

Case

Stand is not high enough

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 8

Solution

The maximum height from the VESA center to the desktop is 19.6″, and the lowest height from the VESA center to the desktop is 6.8″. (for model HNSSK2 / HNDSK3 / HNDSK4).
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 9

Case

For HNTSK1: The product is tilted.

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 10

Solution

  1. Please make sure your desk is not a Particleboard;
  2. Remove the monitor;
  3. screw the desk clamp to the tightest position, and hang the monitor.
    HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 11

Case

VESA plates are not compatible
Case A: Your monitor VESA holes are over 100*100mm
Case B: Your monitor VESA holes are over 100*100mm or has no VESA holes at all

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 12

Solution

Solution A: If your monitor VESA holes are no larger than 200*200, you can use a HUANUO VESA Adapter Extension Plate to solve this problem. Please search “HNMUA2” on Amazon and get this extension plate for installation.
Solution B: If your monitor size is between 13”and 32”, you can use a HUANUO Adapter Kit to solve this problem. Please search “HNMUA1” on Amazon and get the adapter kit for your monitor.
HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 13

Case

Bolt/screw stripped
Cable clip cracks
Other accessories damaged or missing

Solution

Please don’t hesitate to CONTACT us at [email protected] or 800-556-0533 Mon-Fri 10am – 6pm (PST) (USA) with your order id and shipping information and we will soon send you the replacement of the parts needed. This solution can be applied to ALL HUANUO products.

HUANUO Gas Spring Dual and Single Monitor Mount User Manual  & troubleshooting 14

FAQ


Setting up HUANUO Gas Spring Dual and Single Monitor Mount User Manual is easy with these step-by-step instructions. Follow the steps are you are set-up in no time.

Using HUANUO Gas Spring Dual and Single Monitor Mount User Manual is simple by using this manual. Follow the instructions one by one and everything will be fine

Is HUANUO Gas Spring Dual and Single Monitor Mount User Manual stuck or not working properly? By resetting it you can set it back to the standard settings and everything should be back to normal. This works in many cases when problems arise.

This page contains the complete user instructions & manual for HUANUO Gas Spring Dual and Single Monitor Mount User Manual

All symbols, colors and codes for HUANUO Gas Spring Dual and Single Monitor Mount User Manual are explained in this instruction manual. You can find everything you need and moree