IKEA VINTERKALL User Guide

IKEA VINTERKALL User Guide & troubleshooting

IKEA VINTERKALL User Guide  & troubleshooting 1

IKEA VINTERKALL User Guide  & troubleshooting 2

Please refer to the last page of this manual for the full list of IKEA appointed After Sales Service Provider and relative national phone numbers.
The electronic user manual is available at www.ikea.com.
For more information on energy consumption and other technical data of this product, access the following web link: https://eprel.ec.europa.eu

IKEA VINTERKALL User Guide  & troubleshooting 3

Please record your model and serial numbers
below for reference.
Purchase Date
Model Number
Serial Number
IKEA VINTERKALL User Guide  & troubleshooting 4 Please attach the sales receipt here for future reference.

IKEA VINTERKALL User Guide  & troubleshooting 5 Installation checklist
Door

  • Door seals completely to cabinet on all sides
  • Door is level
    Leveling
  • The refrigerator is level, side-to-side, and tilted ¼ in. (6mm) front-to-back
  • The cabinet is setting solid on all corners
  • Distance holder (anti-tip bracket) set
    Electrical power
  • House power turned on
  • Refrigerator plugged in
    Final Checks
  • Shipping material removed
  • Refrigerator and freezer temperatures set
  • Crisper temperature and humidity set

IKEA VINTERKALL User Guide  & troubleshooting 6 Safety information

Before the installation and use of the appliance, carefully read the supplied instructions. The manufacturer is not responsible if an incorrect installation and use cause injuries and damages. Always keep the instructions with the appliance for future reference.

Children and vulnerable people safety

  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
  • This appliance may be used by children between 3 and 8 years of age and persons with very extensive and complex disabilities if they have been properly instructed.
  • Children, less than 3 years of age should be kept away unless continuously supervised.
  • Do not let children play with the appliance.
  • Children shall not carry out cleaning and user maintenance of the appliance without supervision.
  • Children aged from 3 to 8 years are allowed to load and
    unload refrigerating appliances.
  • Keep all packaging away from children and dispose of it appropriately.
    General Safety
  • This appliance is intended to be used in household and similar applications such as:
    – Farmhouses; staff kitchen areas in shops, offices, and other working environments;
    – By clients in hotels, motels, bed, and breakfast, and other residential type environments;
  • Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Do not damage the refrigerant circuit.
  • Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
  • Do not use water spray and steam to clean the appliance.
  • Clean the appliance with a moist soft cloth. Only use neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents or metal objects.
  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its Authorised Service Centre or similarly qualified persons in order to avoid a hazard.
  • When positioning the appliance, ensure the supply cord is not trapped or damaged.
  • Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance.
  • Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
  • Clean regular surfaces that can come in contact with food and accessible drainage systems.
  • Clean water tanks if they have not been used for 48 hours; flush the water system connected to a water supply if water has not been drawn for 5 days.
  • Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
  • If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing within the appliance.
  • Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
  • One-, two- and three-star compartments are not suitable for the freezing of fresh food.
  • This refrigerating appliance is not intended to be used as a built-in appliance.
  • The appliance is equipped with a lamp for interior lighting.
    Only service is allowed to replace the lighting device.
    Contact your Authorised Service Centre.
  • WARNING: To avoid a hazard due to the instability of the appliance, it must be fixed in accordance with the instructions.

Safety instructions

Installation
IKEA VINTERKALL User Guide  & troubleshooting 7 Warning! Only a qualified person can install this appliance.

  • Remove all the packaging and the transit bolts.
  • Do not install or use a damaged appliance.
  • Follow the installation instruction supplied with the appliance.
  • Always take care when moving the appliance as it is heavy. Always use safety gloves and enclosed footwear.
  • Make sure the air can circulate around the appliance.
  • Do not tilt the refrigerator for more than 45° form upright during moving it.
  • At first, installation waits at least 4 hours before connecting the appliance to the power supply. This is to allow the oil to flow back in the compressor.
  • Before carrying out any operations on the appliance (e.g. re-installing the appliance), remove the plug from the power socket.
  • Do not install the appliance close to radiators or cookers, oven, or hobs.
  • The rear of the appliance must stand against the wall.
  • Do not install the appliance where there is direct sunlight.
  • Do not install this appliance in areas that are too humid or too colds, such as the construction appendices, garages or wine cellars.
  • When you move the appliance, lift it by the front edge to avoid scratching the floor.

Electrical connection
IKEA VINTERKALL User Guide  & troubleshooting 8 Warning! Risk of fire and electrical shock.
IKEA VINTERKALL User Guide  & troubleshooting 9 Warning! When positioning the appliance, ensure the supply cord is not trapped or damaged.
IKEA VINTERKALL User Guide  & troubleshooting 10 Warning! Do not use multi-plug adapters and extension cables.

  • The appliance must be earthed.
  • Make sure that the parameters on the rating plate are compatible with the electrical ratings of the mains power supply.
  • Always use a correctly installed shockproof socket.
  • Make sure not to cause damage to the electrical components (e.g. mains plug, mains cable, compressor). Contact the Authorised Service Centre or an electrician to change the electrical components.
  • The mains cable must stay below the level of the mains plug.
  • Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation.
  • Do not pull the mains cable to disconnect the appliance. Always pull the mains plug.
  • UK and Ireland only. This appliance is fitted with a 13 A mains plug. If it is necessary to change the mains plug fuse, use only a 13 A ASTA (BS 1362) fuse.

Use

IKEA VINTERKALL User Guide  & troubleshooting 11 Warning! Risk of injury, burns, electrical shock, or fire.
The appliance contains flammable gas, isobutane (R600a), natural gas with a high level of environmental compatibility. Be careful not to cause damage to the refrigerant circuit containing isobutane.

  • The surface of the compressor becomes hot:
    The surface of the compressor may become hot under normal operation.
    Do not touch it with your hands.
  • Do not change the specification of this appliance.
  • Do not put electrical appliances (e.g. ice cream makers) in the appliance unless they are stated applicable by the manufacturer.
  • If damage occurs to the refrigerant circuit, make sure that there are no flames and sources of ignition in the room. Ventilate the room.
  • Do not let hot items touch the plastic parts of the appliance.
  • Do not put soft drinks in the freezer compartment. This will create pressure on the drink container.
  • Do not store flammable gas and liquid in the appliance.
  • Do not put flammable products or items that are wet with flammable products in, near or on the appliance.
  • Do not touch the compressor or the condenser. They are hot.
  • Do not remove or touch items from the freezer compartment if your hands are wet or damp.
  • Do not freeze again food that has been thawed.
  • Follow the storage instructions on the packaging of frozen food.

Internal lighting
IKEA VINTERKALL User Guide  & troubleshooting 12 Warning! Risk of electric shock.

  • The type of lamp used for this appliance is for household appliances only. Do not use it for house lighting.

Care and cleaning
IKEA VINTERKALL User Guide  & troubleshooting 13 Warning! Risk of injury or damage to the appliance.

  • Before maintenance, deactivate the appliance and disconnect the mains plug from the mains socket.
  • This appliance contains hydrocarbons in the cooling unit. Only a qualified person can do the maintenance and the recharging of the unit.
  • Regularly examine the drain of the appliance and if necessary, clean it. If the drain is blocked, defrosted water collects in the bottom of the appliance.

Service

  • To repair the appliance contact the Authorised Service Centre listed at the end of this manual.
  • Use original spare parts only.

Installation

IKEA VINTERKALL User Guide  & troubleshooting 14 Warning! Refer to Safety chapters.
Positioning

  • Follow the separate Assembly Instructions to install this appliance.
  • This appliance should be installed in a dry, well ventilated indoors where the ambient temperature corresponds to the climate class indicated on the rating plate of the appliance:
Climate class Ambient temperature
SN +10°C to +32°C
N +16°C to +32°C
ST +16°C to +38°C
T +16°C to +43°C

– “SN” indicates that this refrigerating appliance is intended to be used at ambient temperatures ranging from 10 °C to 32 °C.
– “N” indicates that this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C.
– “ST” indicates that this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 38 °C.
– “T” indicates that this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C.

Disposal
IKEA VINTERKALL User Guide  & troubleshooting 15 Warning! Risk of injury or suffocation.

  • Disconnect the appliance from the mains supply.
  • Cut off the mains cable and discard it.
  • Remove the door to prevent children and pets to be closed inside of the appliance.
  • The refrigerant circuit and the insulation materials of this appliance are ozone-friendly.
  • The insulation foam contains flammable
  • gas. Contact your municipal authority for information on how to discard the appliance correctly.
  • Do not cause damage to the part of the cooling unit that is near the heat exchanger.

IKEA VINTERKALL User Guide  & troubleshooting 16Some functional problems might occur for some types of models when operating outside of that range. The correct operation can only be guaranteed within the specified temperature range.
If you have any doubts regarding installation, please turn to the vendor, to our customer service or to the nearest Authorised Service Centre.

Location

  • To ensure the best performance, install the appliance well away from sources of heat such as radiators, boilers, direct sunlight, etc. Make sure that air can circulate freely around the back of the cabinet.
  • Install the supplied distance holder to allow enough space between the refrigerator and the wall (refer to the separate Assembly Instructions).
    If the installation of the supplied distance holder is not possible, leave a space of at least 10 cm between the appliance and the wall, and at least 30 cm between the top of
    the appliance and the ceiling.
  • Leave enough space to access and open the door easily (W x D ≥ 1400 × 1000 mm).

IKEA VINTERKALL User Guide  & troubleshooting 17

Leveling feet
If the appliance tilts in some way, adjust the height of the left/right foot of the appliance to level the appliance. Refer to the separate Assembly Instructions for detailed installation.

  1. Disconnect the mains plug of the appliance from the power socket.
  2. Turn the foot clockwise to raise the appliance; turn the foot counterclockwise to lower the appliance.

IKEA VINTERKALL User Guide  & troubleshooting 18

Leveling doors
If the doors of the appliance are not aligned, adjust the height of the doors to be in a horizontal level. Refer to the separate Assembly Instructions for detailed installation.

  1. Disconnect the mains plug of the appliance from the power socket.
  2. Raise the low door to align with the higher door.
  3. On the bottom of the low door, use a pair of pliers (not supplied) to insert a supplied fastener ring into the gap between the hinge and the hinge grommet. Insert more
    supplied fastener rings for height increase (if needed) until the two doors are aligned.

IKEA VINTERKALL User Guide  & troubleshooting 19

Installing distance holder
IKEA VINTERKALL User Guide  & troubleshooting 20 Warning! Serious or fatal crushing injuries can occur from appliance tip-over. ALWAYS secure this appliance to the wall using tip-over restraints.
Using the supplied distance holder to fix the appliance to the wall for the following advantages. Refer to the separate Assembly Instructions for detailed installation.

  • Allow enough space for air circulation between the appliance and the walls.
  • Secure the appliance to the wall for tip-over prevention.

IKEA VINTERKALL User Guide  & troubleshooting 21

Electrical connection
IKEA VINTERKALL User Guide  & troubleshooting 22 Caution! Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person.
IKEA VINTERKALL User Guide  & troubleshooting 23 Warning! This appliance must be earthed.
Failure to follow these instructions can result in death, fire or electrical shock.
The manufacturer declines any liability should these safety measures not be observed. This appliance complies with the E.E.C. Directives.

First use

Cleaning the interior
Before using the appliance for the first time, wash the interior and all internal accessories with lukewarm water and some neutral soap so as to remove the typical smell of
a brand new product, then dry thoroughly.
Important! Do not use detergents or abrasive powders, as these will damage the finish.

Product description

Product overview

IKEA VINTERKALL User Guide  & troubleshooting 24

  1. Glass shelves
  2. LED lamp
  3. Door gasket
  4. Door balconies
  5. Bottle balcony
  6. Vegetable drawer
  7. Door for lower freezer drawer
  8.  Door for upper freezer drawer
  9. Vegetable drawer
  10.  Bottle balcony
  11. Door balconies
  12. Upper freezer drawer
  13. Lower freezer drawer
    Least cold zone
    Intermediate temperature zone
    Coldest zone

Operation

Control panel

IKEA VINTERKALL User Guide  & troubleshooting 25

  1. Freezer temperature indicator
  2. Unlock indicator
  3. Auto mode indicator
  4. Refrigerator temperature button
  5. Freezer temperature button
  6. Mode button
  7. Unlock button
  8. Super freezing indicator
  9. Supercooling indicator
  10. Temperature display
  11. Cooling function off indicator
  12.  Refrigerator temperature indicator

Switching on
Connect the mains plug to the power socket.
The display on the control panel turns on.
To change temperature, refer to the section for temperature regulation.
When operating the appliance for the first time, set the appliance at a colder temperature and run it without loading any food until it auto stops at the set temperature. Usually, it takes 2 or 3 hours, then set the desired temperature and put food in the appliance.

Switching off
To disconnect the appliance from the power supply, disconnect the mains plug from the power socket. The display on the control panel turns off.

Locking/unlocking

  • If the door is closed and no button operation occurs for 30 seconds, the control panel will be locked and the 2 unlock indicators on the display will turn off. When the 2 unlock indicator turns off, the button operation is invalid.
  • To lock or unlock the control panel, press and hold the 7 Unlock button on the control panel for 3 seconds. When the control panel is unlocked, the 2 unlock indicators on the display turns on and button operation is available.
    Temperature regulation for the refrigerator compartment
  • The refrigerator compartment temperature ranges from 2°C to 8°C, and the default temperature is 5°C.
  • Press the 4 Refrigerator temperature button on the control panel to change the refrigerator compartment temperature.
    To manually adjust the temperature of the refrigerator compartment, deactivate the following functions: 9 supercooling, 8 super freezing, and 3 auto mode.

Temperature regulation for the freezer compartment

  • The freezer compartment temperature ranges from -16°C to -24°C, and the default temperature is -18°C.
  • Press the 4 Refrigerator temperature button on the control panel to change the refrigerator compartment temperature.
    IKEA VINTERKALL User Guide  & troubleshooting 26To manually adjust the temperature of the refrigerator compartment, deactivate the following functions: 9 supercooling, 8 super freezing, and 3 auto mode.

Temperature regulation for the freezer compartment

  • The freezer compartment temperature ranges from -16°C to -24°C, and the default temperature is -18°C.
  • Press the 5 Freezer temperature button on the control panel to change the freezer compartment temperature.
    IKEA VINTERKALL User Guide  & troubleshooting 27 To manually adjust the temperature of the freezer compartment, deactivate the following functions: 9 supercooling, 8 super freezing, and 3 auto mode.
    Adjust the temperature setting by keeping in mind that the temperature inside the appliance depends on:
  • room temperature
  • how often the door is opened
  •  the quantity of food stored
  • the location of the appliance is Important! If the ambient temperature is high or the appliance is fully loaded, and the appliance is set to the lowest temperatures, it may run continuously causing frost to form on the rear wall. In this case, a higher temperature must be set to allow automatic defrosting and therefore reduced energy consumption.

Supercooling function

  • To activate the function, press the 6 Mode button on the control panel until the 9 super cooling indicator turns on.
  • When the function is activated, the refrigerator compartment temperature is automatically fixed at 2°C.
  • To deactivate the function, press the 6 Mode button to select another function.
    The 9 super cooling indicator turns off.

Super freezing function

  • To activate the function, press the 6 Mode button on the control panel until the 8 super freezing indicator turns on.
  • When the function is activated, the freezer compartment temperature is automatically fixed at -24°C.
  • To deactivate the function, press the 6 Mode button to select another function.
    The 8 super freezing indicator turns off.

Auto mode

  • To activate the function, press the 6 Mode button on the control panel until the 3 auto mode indicator turns on.
  • When the function is activated, the refrigerator compartment temperature is automatically fixed at 5°C, and the freezer compartment temperature is fixed at -18°C.
  • To deactivate the function, press the 6 Mode button to select another function.
    The 3 auto mode indicator turns off.

Daily use

Freezing calendar

IKEA VINTERKALL User Guide  & troubleshooting 28

The symbols show different types of frozen goods.

The numbers indicate storage times in months for the appropriate types of frozen goods. Whether the upper or lower value of the indicated storage time is valid depends
on the quality of the foods and treating before freezing.

Freezing fresh food

The freezer compartment is suitable for freezing fresh food and storing frozen and deep-frozen food for a long time.

The maximum amount of food that can be frozen in 24 hours is specified on the rating plate, a label located on the inside of the appliance.

The freezing process lasts 24 hours: during this period do not add other food to be frozen.

Storage of frozen food

When first starting up or after a period out of use, before putting the products in the compartment let the appliance run at least 2 hours on the colder setting.

Successful freezing depends on the correct packaging. When you close and seal the package you must not allow air or moisture in or out. If you do, you could have food
odor and taste transfer throughout the refrigerator, and also dry out frozen food.

Note: Never put bottled food or drinks in the freezer compartment.

  • For best performance, leave enough space in the freezer compartment for air to circulate around the packages. Also, let enough room at the front so the door can close tightly.

IKEA VINTERKALL User Guide  & troubleshooting 29 Warning! In the event of accidental defrosting, for example, due to a power failure, if the power has been off for longer than the value shown in the technical characteristics chart under “rising time”, the defrosted food must be consumed quickly or cooked immediately, cooled and then re-frozen.

Thawing
Deep-frozen or frozen food, prior to being used, can be thawed in the refrigerator compartment or at room temperature, depending on the time available for this operation.
Small pieces may even be cooked still frozen, directly from the freezer: in this case, cooking will take longer.

Storage of food in the refrigerator compartment

  • Cover or wrap the food, particularly if it has a strong flavor.
  • Position the food so that air can circulate freely around it.
  • For best performance, leave enough space in the refrigerator compartment for air to circulate around the packages. Also, let enough room at the front so the door can
    close tightly.

Positioning the door balconies

IKEA VINTERKALL User Guide  & troubleshooting 30

  • To permit storage of food packages of various sizes, the door balconies can be placed at different heights.
  • To remove the door balcony, compress on both sides of the door balcony then pull it upward to remove.

Movable shelves

IKEA VINTERKALL User Guide  & troubleshooting 31

  • The walls of the refrigerator are equipped with a series of runners so that the safety glass shelves can be positioned as desired.
    IKEA VINTERKALL User Guide  & troubleshooting 32 Caution! Do not move the glass shelf above the vegetable drawer to ensure correct air circulation.

Vegetable drawer

IKEA VINTERKALL User Guide  & troubleshooting 33

Picture for reference only

  • The drawers can be pulled out for cleaning.
  • The refrigerator comes with two separate vegetable drawers. The drawers are suitable for storing fruit and vegetables.
  • The left drawer has a temperature adjustment slider that can set low or high temperatures. Set the slider to the position for higher temperature, and the position
    for lower temperature.
  • The right drawer has a humidity adjustment slider that can set three different humidity levels. Set the slider to the position for high humidity, the position for medium
    humidity, and the position for low humidity.

IKEA VINTERKALL User Guide  & troubleshooting 34

Radar sensor monitored cooling
The refrigerator compartment has two radar sensors installed on the internal right side.
The sensors can automatically detect the internal temperature differences caused by food temperature, and thus internal temperature is automatically adjusted to prevent temperature fluctuations.

IKEA VINTERKALL User Guide  & troubleshooting 35

Odor removal
The refrigerator compartment is equipped with an air purifier that uses unique platinum sterilization technology to purify the air from unwanted odors. Natural ions can be released all the time to create a sterile and healthy environment in the refrigerator compartment.

Platinum fresh has no need for any filter change.

Temperature indicator 
In accordance with regulations in some countries, it must be provided with a special device (see the figure below) placed in the lower refrigerator compartment of the appliance to indicate the coldest zone it.

IKEA VINTERKALL User Guide  & troubleshooting 36

Hints and tips

Normal operating sounds
The following sounds are normal during operation:

  • A faint gurgling and bubbling sound from coils sound when the refrigerant is pumped.
  • A whirring and pulsating sound from the compressor when the refrigerant is pumped.
  •  A sudden cracking noise from inside appliance caused by thermic dilatation (a natural and not dangerous physical phenomenon).

Hints for energy saving

  • Do not open the door frequently or leave it open longer than absolutely necessary.
  • If the ambient temperature is high and very low internal temperature is set and the appliance is fully loaded, the compressor may run continuously, causing frost or ice on the evaporator. If this happens, set the internal temperature toward a warmer one to allow automatic defrosting and so a saving in electricity consumption.

Hints for fresh food refrigeration

  • Do not store warm food or evaporating liquids in the refrigerator.
  • Cover or wrap the food, particularly if it has a strong flavor.
  • Position food so that air can circulate freely around it.

Hints for refrigeration
Useful hints:

  •  Meat (all types): wrap in suitable packaging and place it on the glass shelf above the vegetable drawer. Store meat for at most 1-2 days.
  • Cooked foods, cold dishes: cover and place on any shelf.
  • Fruit and vegetables: clean thoroughly and place in a special drawer. Bananas, potatoes, onions, and garlic must not be kept in the refrigerator if not packed.
  • Butter and cheese: place in a special airtight container or wrap in an aluminum foil or a polythene bag to exclude as much air as possible.
  • Bottles: close with a cap and place on the door bottle shelf, or (if available) on the bottle rack.

Cautions for Use

  • The more foodstuff put in or the more and the longer for once the door is opened, the more it needs electric consumption, which even leads to malfunction.
  • Re-plug in the power plug at the interval of over ten minutes.
  • Do not store the bottled drink in the freezer, so as to prevent it from being broken and damaging the refrigerator.
  • Open the door as little as possible during power-cut.
  • When defrosting, never use any sharp or metallic objects to remove the frost on the surface of the evaporator as it will damage the evaporator.
  • Do not touch foods and containers in the freezing compartment with your wet hands so as to prevent them from being frostbitten.

Hints for freezing
To help you make the most of the freezing process, here are some important hints:

  • The maximum quantity of food which can be frozen in 24 hours is shown on the rating plate.
  • The freezing process takes 24 hours. No further food to be frozen should be added during this period.
  • Freeze only top quality, fresh and thoroughly cleaned, foodstuffs.
  • Prepare food in small portions to enable it to be rapidly and completely frozen and to make it possible subsequently to thaw only the quantity required.
  • Wrap up the food in aluminum foil or polythene and make sure that the packages are airtight.
  • Do not allow fresh, unfrozen food to touch food that is already frozen, thus avoiding a rise in temperature of the latter.
  • Lean foods store better and longer than fatty ones; salt reduces the storage life of food.
  • Water ices, if consumed immediately after removal from the freezer compartment, can possibly cause the skin to be freeze burnt.
  • It is advisable to show the freezing in date on each individual pack to enable you to keep tab of the storage time.
    Hints for storage of frozen food To obtain the best performance from this appliance, you should:
  • Make sure that the commercially frozen foodstuffs were adequately stored by the retailer.
  • Make sure that frozen foodstuffs are transferred from the food store to the freezer in the shortest possible time.
  • Do not open the door frequently or leave it open longer than absolutely necessary.
  • Once defrosted, food deteriorates rapidly and cannot be refrozen.
  • Do not exceed the storage period indicated by the food manufacturer.

Care and cleaning

IKEA VINTERKALL User Guide  & troubleshooting 37Warning! Refer to Safety chapters.

General warnings
IKEA VINTERKALL User Guide  & troubleshooting 38 Caution! Unplug the appliance before carrying out any maintenance operation.
IKEA VINTERKALL User Guide  & troubleshooting 39 This appliance contains hydrocarbons in its cooling unit; maintenance and recharging must therefore only be carried out by authorized technicians.
IKEA VINTERKALL User Guide  & troubleshooting 40The accessories and parts of the appliance are not suitable for washing in a dishwasher.

Cleaning the interior
Before using the appliance for the first time, the interior and all internal accessories should be washed with lukewarm water and some neutral soap to remove the typical smell of a brand-new product, then dried thoroughly.
IKEA VINTERKALL User Guide  & troubleshooting 41 Caution! Do not use detergents or abrasive powders, as these will damage the finish.

Initial power on
IKEA VINTERKALL User Guide  & troubleshooting 42 Caution! Before inserting the power plug into the outlet and switching on the cabinet for the first time, leave the appliance standing upright for at least 4 hours. This will assure a sufficient amount of time for the oil to return to the compressor. Otherwise, the compressor or electronic components may sustain damage.

Periodic cleaning
IKEA VINTERKALL User Guide  & troubleshooting 43 Caution! Do not pull, move or damage any pipes and/or cables inside the cabinet.
IKEA VINTERKALL User Guide  & troubleshooting 44 Caution! Do not damage the cooling system.
IKEA VINTERKALL User Guide  & troubleshooting 45 Caution! When moving the cabinet, lift it by the front edge to avoid scratching the floor.
The equipment has to be cleaned regularly:

  1. Clean the inside and accessories with lukewarm water and some neutral soap.
  2. Regularly check the door gaskets and wipe them clean to ensure they are clean and free from debris.
  3. Rinse and dry thoroughly.
  4. If accessible, clean the condenser and the compressor at the back of the appliance with a brush. This operation will improve the performance of the appliance and save
    electricity consumption.

Periods of non-operation
When the appliance is not in use for long periods, take the following precautions:

  1. Disconnect the appliance from the electricity supply.
  2. Remove all food.
  3. Defrost (if necessary) and clean the appliance and all accessories.
  4. Clean the appliance and all accessories.
  5. Leave the door/doors open to prevent unpleasant smells.

IKEA VINTERKALL User Guide  & troubleshooting 46 Caution! If you want to keep the appliance switched on, ask somebody to check it once in a while to prevent the food inside from spoiling in case of a power failure.

Defrosting fridge compartment
Frost is automatically eliminated from the evaporator of the refrigerator compartment every time the motor compressor stops, during normal use. The defrost water drains out through a trough into a special container at the back of the appliance, over the motor compressor, where it evaporates.
It is important to periodically clean the defrost water drain hole at the back of the refrigerator compartment to prevent the water from overflowing and dripping onto the food inside.

Defrosting freezer compartment
The freezer compartment has an automatic defrosting function.
Due to seasonal changes, a thick layer of frost may form. To defrost manually, observe the following.

  • Disconnect the appliance from the power supply, and leave open the freezer door.
  • Remove all foods, ice cube tray, and shelf or transfer to the refrigerator compartment.
  • Clean and wipe out the melted frost with a cloth.
  • After defrosting, connect the appliance to the power supply.

IKEA VINTERKALL User Guide  & troubleshooting 47 Caution! To avoid damaging the freezer compartment wall, do not use any sharp objects to remove the frost or separate the frozen food.

Troubleshooting

IKEA VINTERKALL User Guide  & troubleshooting 48 Warning! Refer to Safety chapters.

What to do if…

Problem Possible Cause Solution
The doors of the appliance are not aligned. The height of the doors is not at a level. Refer to “Levelling doors”.
The appliance does not operate. The mains plug is not connected to the mains socket correctly. Connect the mains plug to the mains socket correctly.
There is no voltage in the mains socket. Connect a different electrical appliance to the mains socket. Contact a qualified electrician.
The appliance is noisy. The appliance is not placed stably. Level the feet of the appliance to stabilize it. Refer to “Levellingfeet”, or the separate Assembly Instructions.
The lamp does not work. The lamp is defective. Refer to “Replacing the lamp”.
The temperature cannot be adjusted. A control mode (supercooling, super freezing, or auto mode) is activated. Deactivate the control mode. Refer to the “Operation” chapter.
The compressor operates continually. Temperature is set incorrectly. Refer to the “Operation” chapter.
Many food products were inserted at the same time. Wait some hours and then check the temperature again.
The room temperature is too high. Refer to the climate class chart on the rating plate.
Food products placed in the appliance were too warm. Allow food products to cool to room temperature before storing.
The door is not closed correctly. Refer to “Closing the door”.
The temperature in the appliance is too low/too high. The temperature is not set correctly. Set a higher/lower temperature.
The door is not closed correctly. Refer to “Closing the door”.
The food products’ temperature is too high. Let the food products temperature to room temperature before storage.
Many food products are inserted at the same time. Insert fewer food products at the same time.
The thickness of the frost is greater than 4-5 mm. Defrost the appliance.
The door has been opened often. Open the door only if necessary.
There is no cold air circulation in the appliance. Make sure that there is cold air circulation in the appliance.
There is too much-condensed water on the rear wall of the refrigerator. The door was opened too frequently. Open the door only when necessary.
The door was not closed completely. Make sure the door is closed completely.
Stored food was not wrapped. Wrap food in suitable packaging before storing it in the appliance.
Water flows inside the refrigerator. The drain hole at the back of the appliance is clogged. Clean the drain hole with a piece of wire.
Food products prevent water from flowing into the water collector. Make sure that food products do not touch the rear plate.
Water flows on the floor. The door is not closed well. Refer to “Closing the door”, or refer to the troubleshooting item below (“The door does not close completely”).
The appliance tilts forward. Tilt the appliance slightly backward (a quarter•inch lower in the back). Refer to the separate Assembly Instructions for appliance level adjustment.
The drip pan cracks. Contact Authorised Service Centre listed at the end of this manual.
The defrost water drain is clogged. Clean the drain hole with a piece of wire.
The door does not close completely. The shelves are out of position. Make sure the shelves are in the correct position. Refer to “Movable shelves”.
The door gaskets are dirty. Clean the door gaskets.
The appliance is not level. Refer to “Levelling feet”, or the separate Assembly Instructions.

Error code explanation
E1: Temperature sensor failure of the refrigerator chamber
E2: Temperature sensor failure of the freezer chamber
E4: Defrosting sensor failure of the refrigerator chamber
E5: Defrosting sensor failure of the freezer chamber
E6: Communication failure
E7: Failure of ambient temperature sensor
EH: Humidity sensor failure
IKEA VINTERKALL User Guide  & troubleshooting 49 If your appliance still is not working properly after making the above checks, contact the Authorised Service Centre. You can find the list at the end of this manual.

Closing the door

  1. Clean the door gaskets.
  2. If necessary, adjust the door. Refer to the separate Assembly Instructions.
  3. If necessary, replace the defective door gaskets. Contact the After Sales Service.

Replacing the lamp
The appliance is equipped with a lamp for interior lighting.
Only service is allowed to replace the lighting device. Contact your Authorised Service Centre.
For a quick solution, always refer to the full list of Authorised Service Centre located at the end of this manual and call your relative phone number.

Technical information

Product category EN 62552:2020 EN 62552:2013
Product type Refrigerator – Freezer Refrigerator – Freezer
Installation type Freestanding Freestanding
Product dimensions
Height 1898 mm 1898 mm
Width 833 mm 833 mm
Depth 663 mm 663 mm
Net volume
Fridge 341.0 L 336 L
Freezer 171.0 L 131 L
Defrost system
Fridge auto auto
Freezer auto auto
Star rating IKEA VINTERKALL User Guide  & troubleshooting 50 IKEA VINTERKALL User Guide  & troubleshooting 51
rising time 14 hours 15 hours
Freezing capacity 14 kg/24 h 10 kg/24 h
Energy consumption 382 kWh/y 390 kWh/y
Noise level 40 dB, C 43 dB
Energy class F A+
Voltage 220 – 240 V 220 – 240 V
Frequency 50 Hz 50 Hz

IKEA VINTERKALL User Guide  & troubleshooting 52 The article number and the serial number are situated in the rating plate on the internal left side of the appliance.

IKEA VINTERKALL User Guide  & troubleshooting 53

Environmental concerns

Recycle materials with the symbolIKEA VINTERKALL User Guide  & troubleshooting 54. Put the packaging in relevant containers to recycle it.
Help protect the environment and human health by recycling waste of electrical and electronic appliances. Do not dispose of appliances marked with the symbol IKEA VINTERKALL User Guide  & troubleshooting 55with the household waste. Return the product to your local recycling facility or contact your municipal office.

IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for 5 years from the original date of purchase of Your appliance at IKEA. The original sales receipt is required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance.

Who will execute the service?
IKEA service provider will provide the service through its own service operations or authorized service partner network.

What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labor, and travel will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr.99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?
IKEA appointed service provider will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, the IKEA service provider or its authorized service partner through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a  comparable product.

What is not covered under this guarantee?

  • Normal wear and tear.
  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by a chemical or electrochemical reaction, rust, corrosion, or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
  • Consumable parts including batteries and lamps.
  • Non-functional and decorative parts do not affect the normal use of the appliance, including any scratches and possible color differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems, or soap drawers.
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings, and parts of casings. Unless such damages can be proved to have been caused by production faults.
  • Cases where no fault could be found during a technician’s visit.
  • Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where nonoriginal parts have been used.
  • Repairs caused by installation which is faulty
  • or not according to specification.
  • The use of the appliance in a non-domestic environment i.e. professional use.
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport.
    However, if IKEA delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by this guarantee.
  • Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA service provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the service provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary. This restriction do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of nother EU country.

How country law applies
The IKEA guarantee gives You specific legal rights, which covers or exceeds local demands.
However, these conditions do not limit in any way consumer rights described in the local legislation.

Area of validity
For appliances that are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new country. An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:

  • the technical specifications of the country in which the guarantee claim is made;
  • the Assembly Instructions and User Manual Safety Information.
    The dedicated After Sales Service for IKEA appliances:

Please do not hesitate to contact IKEA After Sales Service to:

  1. make a service request under this guarantee;
  2. ask for clarification on installation of the IKEA appliance in the dedicated IKEA  kitchen furniture. The service won’t provide clarifications related to:
    • the overall IKEA kitchen installation;
    • connections to electricity (if the machine comes without plug and cable), to water and to gas since they have to be executed by an authorized service engineer.
  3. ask for clarification on user manual contents and specifications of the IKEA appliance. To ensure that we provide you with the best assistance, please read carefully the  Assembly Instructions and/or the User Manual section of this booklet before contacting us.

How to reach us if You need our service

IKEA VINTERKALL User Guide  & troubleshooting 56

Please refer to the last page of this manual for the full list of IKEA-appointed contacts and relative national phone numbers.

IKEA VINTERKALL User Guide  & troubleshooting 57 In order to provide You with a quicker service, we recommend that You use the specific phone numbers listed at the end of this manual. Always refer to the numbers listed in the booklet of the specific appliance You need assistance for. Before calling us, assure that You have to hand the IKEA article number (8 digit code) and the Serial Number (22 digit code that can be found on the rating plate) for the appliance of which you need our assistance.

IKEA VINTERKALL User Guide  & troubleshooting 58 SAVE THE SALES RECEIPT! It is Your proof of purchase and required for the guarantee to apply. Note that the receipt reports also the IKEA article name and number (8 digit code) for each of the appliances you have purchased.

Do You need extra help?
For any additional questions not related to After Sales of your appliances, please contact our nearest IKEA store call center. We recommend you read the appliance documentation carefully before contacting us.

Country Phone Number Cal Fee Opening Ome
Deutschland 08007242420 Kostenlos Sam – Spm
France 0805543333 Grata lun-ven 8 h-20 h. sam 9 h-20 h
United Kingdom 08009175827 free gam till Sprn
Italia 800130373 Gaudio gam-6pm
Espana 900822398 Gratis gam-6pm
FAO& 0080044146128 Maple yptwoq gam-fipm
Nederland 0900 • 235 4532 (0900-BEL KEA) 0031- 50 316 8772 Onternationaal) Grath Ma-Yr 8-20. Za 9-20
Sverige 0775700500 KostnadsfrItt man-fre .30 – lor-stm 930 • 20.0D 18.00
Schweiz 0800110344 Kostenlos Sam – Spin
Suisse Gratuit Sam • San
Svizzera &mato Sam • Spm
osterrelch 800070613 Kostenlos 9am•Spm
Seigle 080080159 Gratis gam-San
Belgique Gratuit
Denmark 7015 0909 Gratis ‘man. – fre. 09.00 – 20.00ler.. sen. 09.00 – 18.00
Norge 80031407 Gratis 9.00 am – 4.00 pm
Polska 800012088 Bezplatne 9am•Spm
Portugal 800210151 Gratuita 9am-6pm
eeska republika 800050717 Zdarma gam-Spm
Suomi 0800302588 Maksuton 9.00 am -4.00 pm
Magyarorszag 0680984517 Ingyenes gam-Spm
Turklye 4449774 Ucretslz 8.00 an – 17.30 pm
PoccM 88005510448 Becnnerzio gam-6pm
USA (001)866 646 4332 free Mon-NI 8:00 AM to 8:00 PM (ESTI
Saturday 8:00 AM to 6:00 PM (EST)
Sunraptea IKEAcom 6e3nnamo
Gran Canada IKEAcom Gratis
Bosna i Hercegovina IKEAcom Besplatno
Island IKEAcom Okeypis
Romania IKEAcom Gratuit
Hrvatska IKEAcom Ne naplatuje se
Slovenia IKEAcom Brezplatno
Slovensko IKEAcom Bezplatne
Tenerife IKEAcom Gratis

IKEA VINTERKALL User Guide  & troubleshooting 59© Inter IKEA Systems B.V. 2020
AA-2230411-1

References

FAQ


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