Intertek Wall Mount Stand Electric Fireplace User Manual

Intertek Wall Mount Stand Electric Fireplace User Manual & troubleshooting

Intertek Wall Mount Stand Electric Fireplace User Manual
Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 2
ZCR4013F
ZCR5013F
ZCR6013F
ZCR7013F

Please read all instructions carefully and Retain for future reference

Thank you for buying our fireplace!

If you have any questions before or after purchase, please feel free to contact us: [email protected].

We will reply to you within 24 hours. And our professional technical & customer service team will help to resolve your problems and assure the best buying experience! Thanks!

IMPORTANT SAFETY INFORMATION!

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 3 WARNING Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 4

  • Read all instructions before using this heater!
  • This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater, and keep them away from the sides and rear.
  • Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
  • DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner, Discard heater, or return to authorized service facility for examination and /or repair.
  • DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs, runners, or similar coverings. DO NOT route power cord under furniture or appliances. Arrange power cord away from traffic area, and where it will not be tripped over.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 5WARNING Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 6

  • Connect to properly grounded outlets ONLY.
  • DO NOT insert or allow foreign objects to enter any ventilation or exhaust openings, as this may cause electric shock or fire, or damage the heater.
  • To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could cause a fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
  • A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline, paint, or flammable liquids are used or stored.
  • Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
  • ALWAYS plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
  • DO NOT place the heater near a bed because objects such as pillows or blankets can fall off the bed and be ignited by the heater.
  • NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater could fall into a bathtub or pool, become damp or come in contact with water.
  • AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other Blockage.Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
  • ALWAYS mount to wall bracket(or recessed to wall / or install free standing legs) before use.
    DO NOT set on the floor, or other surface, to use.
  • NEVER use a wall mount bracket from another manufacturer.
  • This product is not intended to be a primary heat source. It is for supplemental heat only.
  • INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
  • Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
  • ALWAYS turn this heater off before unplugging it from the outlet.
  • ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning, or before relocating the electric fireplace.
  • NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
  • ALWAYS store this heater in a dry location.NEVER use the fireplace if it has become wet.
  • NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or connections. Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could cause the outlet to overheat or catch fire.
  • ALWAYS check your heater cord and plug connections with each use!
    1. MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs can cause the outlet to overheat.
    2. Heaters draw more current than small appliances. Overheating may occur even if it has not occurred with the use of other appliances.
    3. During use check frequently to see if the plug outlet or face plate is HOT!
    4. If the outlet or face plate is HOT, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.
  • The power cord supplied with the heater has a plug with two flat blades (live and neutral) and one round pin (ground). If a 3- slot receptacle is not available, an adapter MUST be used. The adapter MUST be properly grounded to the outlet box (see figure at right).(Note:Adapter NOT INCLUDED.)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 7
  • SAVE THESE INSTRUCTIONS!

PREPARATION

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 8 This product includes a GLASS panel! Always use extreme caution when handing glass. Failure to do so could result in personal injury or property damage.

Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts and assembly steps are grounded for wall-hanging or recessing use. Check the parts list to make sure nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible. You will need the following tools (not included): Phillips screwdriver; stud finder; level; tape measure; electric drill; 1/4” wood drill bit, hammer.

PARTS & HARDWARE

  • Fireplace
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 9
  • Screws
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 10Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 11
  • Drywall anchors
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 12
  • Remote control
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 13
  • Metal Bracket
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 14
  • Wall Bracket (Fixed on back of fireplace)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 15
  • Decorative Crystals
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 16
  • Left free standing leg (Fixed on left side of fireplace)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 17
  • Right free standing leg (Fixed on right side of fireplace)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 18

Specification and Dimension

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 19

PRODUCT DIMENSIONS

Model Number

A B C D E F G
ZCR4013F 40.00”

101.60cm

12.85”

32.65cm

5.75”

14.60cm

37.80”

96.00cm

12.06”

30.62cm

5.32”

13.50cm

35.67”

90.60cm

ZCR5013F

50.00”

127.00cm

12.85”

32.65cm

5.75”

14.60cm

47.80”

121.40cm

12.06”

30.62cm

5.32”

13.50cm

45.67”

116.00cm

ZCR6013F 60.00”

152.40cm

12.85”

32.65cm

5.75”

14.60cm

57.80”

146.80cm

12.06”

30.62cm

5.32”

13.50cm

55.67”

1414.00cm

ZCR7013F

70.00”

177.80cm

12.85”

32.65cm

5.75”

14.60cm

67.80”

119.2cm

12.06”

30.62cm

5.32”

13.50cm

65.67”

166.80cm

Installation and Assembly

Your appliance is a wall-mounted, recessed and /or mantel installed/or free standing appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
NOTE: Follow all National and local electrical codes.

MINIMUM CLEARANCE TO COMBUSTIBLES

Measurements are taken from the panel front.

Bottom

0”

Top

8”(300mm) to mantel

Sides

0”

Top

8”(300mm) to ceiling

Back

0”

 –

 –

MINUMUM MANTEL CLEARANCES

WARNING

WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE HEAT RESISTANT TO PREVENT DISCOLORATION

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 20

RECESSED TO WALL INSTALLATION

  1. STEP A. Selection a dry wall to open a hole for fireplace box. Size of hole as below Fig A
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 21
    Figure: A

    Framing Hole Size

    Model Number W

    H

    ZCR4013F

    38.11”(96.80cm) 12.37”(31.42cm)
    ZCR5013F 48.11”(122.20cm)

    12.37”(31.42cm)

    ZCR6013F

    58.11”(147.60cm) 12.37”(31.42cm)
    ZCR7013F 68.11”(173.00cm)

    12.37”(31.42cm)

  2. STEP B. Take off the two screws in both sides of steel panel. Figure (B)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 22
    Figure: B
  3. STEP C. Have two person to take the steel panel out of the fireplace box. Place it to a soft and clean place. Figure (C)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 23
    Figure: C
  4. STEP D. Remove the steel bar which cover the glass on the up front side of the heater by removing the 2 pcs screws. Figure (D1)(D2)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 24
    Figure: D1
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 25
    Figure: D2
  5. STEP E. Carefully remove the front glass. Figure (E)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 26
    Figure: E
  6. STEP F. Have two person to move the fireplace box to the wall hole. If the appliance is fully recessed into the wall:
    • Use the 4 screws(provided) to lock the appliance into wall with the existing two side flanges, Figure(F)
      Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 27
      Figure: F
    • Install the media (crystal) and re-install the steel panel and glass front.
  7. STEP G. Place the front panel lock the appliance(each side of steel panel use 2 screws). Figure (G)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 28
    Figure: G

Wall Mount Instructions

Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on the wall.
Remove the front panel

  1. Take off the two screws in both sides of steel panel. Figure (1)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 29
    Figure: 1
  2. Have two person to take the steel panel out of the fireplace box. Place it to a soft and clean place. Figure (2)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 30
    Figure: 2
  3. Remove the steel bar which cover the glass on the up front side of the heater by removing the 2 pcs screws. Figure (3-1)(3-2)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 31
    Figure: 3-1
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 32
    Figure: 3-2
  4. Carefully remove the front glass Figure (4)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 33
    Figure: 4
  5. Select a location that is not prone to moisture and is located at least 36”(914mm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
    Have two people hold the appliance against the wall to determine the final location.
    Place unit face down on a soft, non abrasive surface.Remove the bracket from the back of the unit by removing the screws, refer to Figure (5) & Figure (6)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 34
    Figure: 5
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 35
    Figure: 6
  6. E. Mark out location, then mount the bracket(s) onto the wall using the 6x30mm screws provided. This bracket MUST have the hooks facing upward and be level. Figure (7)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 36
    Figure: 7
    NOTE: It is strongly Recommended that the mounting bracket be screwed into the wall studs where possible. If the wall studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to the wall and the bracket is adequately secured.
  7. E. Fasten the metal bracket at the back of fireplace with 1pc 4x8mm screw, the other end to the wall with 2pcs of Drywall anchors. Figure (8)Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 37
    Figure: 8
  8. F. With the wall mounting bracket installed have two people lift the appliance up and insert the two hooks on the bracket into the two slots on the back of the appliance. Figure (9)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 38
    Figure: 9
    G. Check the appliance for stability ensuring that the bracket will not pull free from the wall.
    H. Install the media (crystal) and re-install the steel panel and glass front.

Free Standing Option

  • Remove the free standing legs from the left and right side of the fireplace. Figure (10)
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 39
    Figure: 10
  • Lay the heater on the floor or a table.
  • Install the base with 6pcs screws ( screws is on the bottom of the fireplace) as provided.
    Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 40  Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 41
    Figure: 11

WARNING

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 42 Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure do to so could result in electric shock, fire, serious injury, or death.

Power
Plug the power cord into a 110-120V Volt 12 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on Pages 2 and 3).Make sure the outlet is in good condition and that the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.

Methods of Operation

This electric fireplace can be operated either by the switches located on the top right hand side of the fire or by supplied remote control.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 43

Control panel on fireplace body/Remote control Operation

BUTTON

FUNCTION

ACTION&INDICATION

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 44POWER

  • ON:   Enables  control  panel   functions  and remote control.Turn on flame effect.
  • OFF: Disables control panel functions and remote control.Turn off flame effect.
  1. Press once. Indicator light turns on. Power turns on. All functions enabled.
  2. Press again, power turn off

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 45FLAME

FLAME button:

  1. Makes flame effect dimmer and brighter.
  2. Change the flame color(On fireplace control panel)
  1. Press once. Flame brightness effect gets changing.
  2. Press again. Until desired setting is reached.
  3. Keep press 3 seconds to set the flame color. Total 9 flame colors: Orange, green, blue, white , orange & green, orange & blue, orange & white, green & blue, green & white.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 46HEATER

HEATER button:Turn heater on and off.

NOTE: To prevent overheating, the heater fan will blow out cool air for 30 seconds after the heater turn off.

  1. Press once. Indicator lights up. 750W heater turns on and blows warm air.
  2. Press again. Indicator lights up. 1500W heaters turns on and blows hot air.
  3. Press again. Heaters turn off.

The fan blows cool air for 30 seconds to allow heater to cool down, then turns off.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 47 TEMP.

TEMPERATURE button: Control temperature settings to choose temperature as desired. Setting range from 62F to 82F.
  1. Press once. Indicator light turn on. Temperature is set to 62F.
  2. Press again until desired setting is reached. LED display show setting.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 48TIMER

TIMER button: Control timer settings to turn off fireplace at selected time. Settings range from 1 hours to 8 hours.
  1. Press once. Indicator light turn on. Temperature is set to hours.
  2. Press again until desired setting is reached. LED display show setting.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 49COLOR

COLOR button: Makes the color flame effect changing.

NOTE: This button is only on remote, if use control panel on fireplace, you can use flame button to set the flame color.

  1. Press once. Flame color effect gets changing.
  2. Press again until desired setting is reached. Total 9 flame colors: Orange, green, blue, white, orange & green, orange & blue, orange & white, green & blue, green & white.

NOTICE: When the heater is first turned on, a slight odor may be odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.

NOTICE: To improve operation, aim the remote control at the front of the fireplace. DO NOT press the buttons too quickly.Give the unit time to respond to each command.

Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:

  1. Unplug the power cord from the outlet.
  2. Turn the ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes.
  3. Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are, use a vacuum to clean the vent areas.
  4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
  5. If the problem continues, have your outlet and wiring inspected by a professional.

Remote Control Battery Information
Remote control requires two AAA batteries

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 50 NEVER dispose of batteries in fire. Failure to observe this precaution may result in an explosion. Dispose of batteries at your local hazardous material processing center.

CARE AND MAINTENANCE

Cleaning

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 51 ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 52 NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal

  • Buff using a soft cloth, slightly dampened with a citrus oil-based product.
  • DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass:

  • Use a good quality glass cleaner and dry thoroughly with a paper towel or lint-free cloth.
  • NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents:

  • Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
  • Clean the exterior of the fireplace with a slightly damp cloth or duster.
Maintenance
  • Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 53 Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
  • Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 54 ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts:

  • The fan motors are lubricated at the factory and will not requir lubrication.
  • Electrical components are integrated in the fireplace and are not serviceable by the consumer.

Storage:
Store heater in a clean dry place when not in use.

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 55 WARNING! No other servicing should be performed by the consumer. Do not attempt to service the unit yourself.

Troubleshooting

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 56WARNING: DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

Problem

Possible Cause

Solution

Fireplace turns off and will not turn on.

Fireplace has overheated and safety devise has caused thermal switch to disconnect or home circuit breaker has opened.

Reset switch by turning main power off and waiting turning it back on or breaker circuit breaker.

Flame is not moving.

  1. Loose wiring.
  2. Flame motor defective.
  3. Flame rod out of place
  1. Inspect wiring for loose connections.
  2. Call a qualified service technician to replace flame motor.
  3. “Flame Rod” out of place due to rough transit/handing of the product. This issue can be corrected as simple as removing the glass, flipping the fireplace upside and down, removing a set of screws that are holding the bottom frame plate and placing the flame rod back into place.

Flame is not visible.

Wiring is loose

  1. Disconnect from power source and inspect wiring for loose connections and repair or replace if necessary.
  2. Push the flame button to high

Log set and /or crystal is not glowing.

  1. Wiring is loose
  2. Ember is off mode
Disconnect from power source and inspect wiring for loose connections and repair or replace if necessary.

Remote control

Low batteries.

Replace batteries in remote

Intertek Wall Mount Stand Electric Fireplace User Manual  & troubleshooting 57

Thank you for buying our fireplace!

If you have any questions before or after purchase, please feel free to contact us: [email protected]

We will reply to you within 24 hours. And our professional technical & customer service team will help to resolve your problems and assure the best buying experience! Thanks!

 

References

FAQ


Setting up Intertek Wall Mount Stand Electric Fireplace User Manual is easy with these step-by-step instructions. Follow the steps are you are set-up in no time.

Using Intertek Wall Mount Stand Electric Fireplace User Manual is simple by using this manual. Follow the instructions one by one and everything will be fine

Is Intertek Wall Mount Stand Electric Fireplace User Manual stuck or not working properly? By resetting it you can set it back to the standard settings and everything should be back to normal. This works in many cases when problems arise.

This page contains the complete user instructions & manual for Intertek Wall Mount Stand Electric Fireplace User Manual

All symbols, colors and codes for Intertek Wall Mount Stand Electric Fireplace User Manual are explained in this instruction manual. You can find everything you need and moree