IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide

IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide & troubleshooting

IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 1GUD3C03
PART NO. Q1464-d

Quick Start Guide
Compact USB-C Docking Station with PD Pass-Thru
www.iogear.com

Package Contents

1 × GUD3C03
1 × Quick Start Guide
1 × Warranty Card

System Requirements

  • USB-C (Thunderbolt 3 compatible) Host System with DP Alt Mode support
  • Windows 7/8/8.1/10 (Dual video outputs are only available through mDP and HDMI on MST supported laptop)
  • For Chrome OS, only one extended video output is available from mDP or HDMI
  • MacOS ® X 10.7+ For USB-C only Macbook (such as Macbook 2015), only one extended video output is available from mDP or HDMI. For Thunderbolt 3 Macbook Pro (such as Macbook Pro 2016 and later), dual video outputs are supported via mDP and HDMI ports in Mirror mode.

Overview

A. USB-C Connector to the Host Laptop
B. Micro SD Card Slot
C. SD/MMC Card Slot
D. USB-C port (Power Delivery pass-through)
(Maximum of up to 45W of power can be delivered to the laptop after deduction of 15W used by the docking station)
IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 2

E. HDMI Port
F. VGA Port
G. GbE LAN Port
H. Mini DisplayPort
I. 3.5mm Audio input or output
J. USB 3.0 Type-A

Hardware Installation

Please follow the steps below to ensure optimal performance:
STEP 1. Turn on the host computer. Then plug in the laptop’s USB-C Power adapter to the USB-C port with Power Delivery Pass-Through*
STEP 2. Connect external devices to appropriate ports as needed (refer to product overview for ports call out).
STEP 3. Connect external monitor(s) to the video output with choices in: Mini DisplayPort and HDMI for dual monitors or via VGA port for a single monitor. Please note:  VGA port cannot be used with HDMI or Mini DisplayPort at the same time.
STEP 4. Connect the tethered USB-C cable on GUD3C03 to the USB-C port on the host computer. The computer screen might appear to flicker few times before GUD3C03  can recognize all the connected devices. IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 3

*Note: Without plugging the laptop’s USB-C power adapter, GUD3C03 can still function in step 2-3, but GUD3C03 will not provide power to charge the laptop.
**Maximum resolution of 4K is dependent on the capability of the video display and its computer host sources.

Hardware Installation

MONITOR CONFIGURATION

Single Monitor

IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 4Up to 3840 x [email protected] Hz IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 5Up to 3840 x [email protected] Hz IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 6Up to [email protected] Hz
USB-C Windows 10 / Chrome OS /Mac OS X Windows 10 / Chrome OS /
Mac OS X
Windows 10 / Chrome OS /
Mac OS X
Thunderbolt 3 Windows 10 / Mac OS X Windows 10 / Mac OS X Windows 10 / Mac OS X

Dual Monitor

IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 7Up to [email protected] Hz IOGEAR Compact USB-C Docking Station with PD Pass-Thru User Guide  & troubleshooting 8Up to [email protected] Hz Not Available
USB-C Windows 10 Windows 10 Windows 10
Thunderbolt 3 Windows 10 Windows 10 Windows 10

FAQ

Why do I have no display when the dock is connected?
The USB-C port in your host laptop needs to support USB-C DisplayPort Alternative Mode (DP Alt-Mode) for video viewing capability, otherwise the docking station can only  act as a data / Ethernet hub.
I have the dock connected with HDMI and MiniDP, but when I plug in the VGA, only VGA works? Why?
HDMI and Mini DisplayPort (MiniDP) are digital signals, but VGA is analog signal. The dock can only support one type of signal at a time. Therefore, HDMI and  MiniDP will  work simultaneously, but VGA will work by itself.
Can HDMI and VGA work together?
No. HDMI and VGA ports will not function simultaneously as they are two different signal types. HDMI is digital signal, and VGA is analog signal. Only one type of video signal can be supported at a time.
Can MiniDP and VGA work together?
No. MiniDP and VGA ports will not function simultaneously.
Can I use a USB-C video adapter with this dock?
No. Video adapter converting from MiniDP, HDMI, or VGA to other type of video interface will not work with this docking station.
When I connect to an Apple laptop, I can’t extend the display of my desktop, why?
Apple’s Mac OS X does not support multiple display extension when on a USB-C platform and/or connecting to a USB-C peripheral. USB-C Macbook with macOS
X 10.13.3 will only support one external display. USB-C Macbook with macOS X 10.13.4 will support two external displays in mirror mode. Thunderbolt 3 Macbook will support two external displays.
Why does the Ethernet connection not working on the docking station for my Apple laptop?
Please check your Networking Preference setting (Apple menu > System
Preference > Network. The default Interface might set to Thunderbolt Bridge.
Click Add button “+” at the bottom of the list at the left. Click the Interface pop-up menu, choose the “USB 10/100/1000 LAN” as network interface and create a new
connection.
Can the dock charge my laptop?
No. The dock does not provide power to the connected computer or laptop. In order for the connected computer or laptop to get charged, the computer needs to be USB-C  Power Delivery compatible and the dock needs to be connected to an external USB-C AC power adapter.

FAQ

Can I use a bigger capacity AC power adapter with the dock to charge my laptop?
Yes. You may use any available USB-C AC power adapter with the dock to charge your laptop. When the USB-C AC power adapter is plugged into the docking station, the  docking station will consume maximum of 15W power when all ports are connected and streaming data. The remaining power capacity will then be directed to the connected  laptop, with the maximum of 45W power.
Will this dock work when plugging into a Thunderbolt 3 port?
Yes, it will. The dock works when plugging into a Thunderbolt 3 port on your computer. However, due to the supporting features by the operating systems, the results will be  different. For instance, Mac OS X supports only a single display extension when using a USB-C peripheral, but Windows OS can support multiple
display extensions.
Will this dock work when plugging into a Thunderbolt 2 port?
No it will not. The dock will only function when plugging into a USB-C port or Thunderbolt 3 port. Please connect the docking station to your computer using the tethered cable. The particular port on the docking station is not compatible with Thunderbolt 2, but only Mini DisplayPort.
Will the dock work with Apple Super Drive?
No. The dock does not work with Apple Super Drive. The SuperDrive requires a direct connection.
How many external hard drives can be connected to the dock?
Just one. The external hard drive must be connected to the USB port marked with “BC 1.2” or Lightning logo. This USB port supports maximum of 1.5A power and will be able to provide enough power to the external hard drive device.
My hard drive does not work when connected to the dock. Why?
Please make sure the external hard drive is connected to the USB port marked with “BC 1.2” or Lightning logo. This USB port supports maximum of 1.5A power and will be able to provide enough power to the external hard drive device.
Will this dock work with a Thunderbolt 2 display?
No. This dock’s Mini DisplayPort does not support Thunderbolt 2 display.

Compliance Information

FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential setting. This product generates, uses, and can radiate radio frequency energy and, if not installed and used as directed, it may cause harmful interference to radio communications. Although this product complies with the limits for a Class B digital device, there is no guarantee that interference will not occur in a particular installation.

CE Statement
This device has been tested and found to comply with the following European Union directives: Electromagnetic Capability (2004/108/EC), Low Voltage (2006/95/EC) and R&TTED (1999/5/EC).

Limited Warranty

This product carries a 1 Year Limited Warranty. For the terms and conditions of this warranty, please go to http://www.iogear.com/support/warranty Register online at http://www.iogear.com/register
Important Product Information
Product Model_______________________
Serial Number_______________________

Contact

WE’RE HERE TO HELP YOU!
NEED ASSISTANCE SETTING UP THIS PRODUCT?
Make sure you:
1. Visit www.iogear.com for more product information
2. Visit www.iogear.com/support for live help and product support
IOGEAR
https://iogear.custhelp.com
[email protected]
www.iogear.com

References

FAQ


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