LASER Touchmate MID User Guide

LASER Touchmate MID User Guide & troubleshooting

LASER Touchmate MID User Guide  & troubleshooting 1

LASER Touchmate MID

LASER Touchmate MID User Guide  & troubleshooting 2


  • Read all instructions carefully before use.
  • Retain this manual for future reference.
  • Use this product only in the manner described.
  • Only use a water-dampened soft-cloth to clean the surface of this product.
  • The following will damage this product: water or moisture ingress, exposure to prolonged extreme heat or cold; excessive humidity, dust or sandy.
  • It is recommended to thoroughly charge the device for the first time. Subsequent charges can be as needed. During charging, or extended use, the product may become warm.
  • There are no user serviceable parts in this product.
  • Un-authorized attempts to dismantle or repair this product will void product warranty and may result in dangerous electric shock.
  • Remove data cable by pulling it from the plug, not from the cord.

APPEARANCE AND BUTTONSLASER Touchmate MID User Guide  & troubleshooting 3

Number Description
1 Micro USB interface (Data Transfer, Charging, USB Storage flash drive).
2 (Internal) Micro SD Card slot (Supports cards up to 64GB)
3 Stereo Earphone Socket (3.5mm Jack)
4 Volume Up
5 Volume Down
6 On / OFF button (*Press and hold to turn ON and OFF)
7 Reset button
8 Front mount camera
9 Rear camera

LASER Touchmate MID User Guide  & troubleshooting 4

Number Description
1 Rear camera
2 (Internal) Micro SD Card slot (Supports cards up to 64GB)
3 Stereo Earphone Socket (3.5mm Jack)
4 On / OFF button (*Press and hold to turn ON and OFF)
5 Volume Up
6 Volume Down
7 Reset button
8 Front mount camera
9 Micro USB interface (Data Transfer, Charging, USB Storage flash drive).

1 x MID Tablet, 1 x Micro USB/DATA cable, 1 x User Guide


  • To turn ON, PRESS and HOLD the POWER button until the screen turns ON.
  • To turn OFF, PRESS and HOLD the POWER button until the power screen appears. Then select Power Off.
    Note: At any time you can press the POWER BUTTON to enter Snooze mode or to wake from Snooze mode.

Connect your tablet to any USB charging socket (Wall adapter or PC), using the supplied USB/DATA cable.LASER Touchmate MID User Guide  & troubleshooting 5

You will be alerted when the battery charge falls below 15%. If the battery is completely depleted your tablet will automatically turn off.
Note: If the battery has been completely exhausted, it may take a few minutes to switch on once charging has begun. Your tablet can be used during charging however this may increase the time needed to fully charge the battery.

Run time of portable devices including your tablet can be extended by reducing the screen brightness, turning off Bluetooth function, turning off the Location function, turning off WiFi when not in use, turning off Apps that are not required and manually turning the screen off using the power button when not in use.
Your tablet has 5 different touch screen behaviours.

  1. TAP                                  Tap once to select or start a function, option or application
  2. TAP and HOLD              Tap and hold to select or start a function
  3. DRAG and DROP           Tap then drag an item and drop it to a location.
  4. DOUBLE TAP                Double Tap an item twice to select or start a function
  5. SLIDE/SWIPE                Tap then slide an item up, down, left or right.

During prolonged inactive use where no buttons have been pressed, the screen will turn off automatically to conserve power. Press the POWER button to wake your tablet.
Note: This can be adjusted in Display option under Settings.

When your tablet is in sleep mode, press the POWER button to show the unlock screen. Swipe up to unlock
Note: Some of the following images may be different from the actual product supplied.

HOME SCREEN ICONSLASER Touchmate MID User Guide  & troubleshooting 6


On the Home page, swipe up to view all the installed apps on your tablet.LASER Touchmate MID User Guide  & troubleshooting 7

Note: Some of the following images may be different from the actual product supplied.

Swipe down over the Notification Menu Bar (top of the screen) to bring up any notifications you may have.LASER Touchmate MID User Guide  & troubleshooting 8SHORTCUT MENU BAR

Press the drop down bar (in red circle) in the NOTIFICATIONS MENU bar to display your shortcuts menu such as: Battery Saver, Wi-Fi, Location, Bluetooth, Screenshot, Aeroplane mode, etc. LASER Touchmate MID User Guide  & troubleshooting 9LASER Touchmate MID User Guide  & troubleshooting 10



Note: a WiFi connection is required if connecting to the internet (for email, Play Store App or web browsing) Follow the steps below to connect to Wi-Fi: Settings > Network & Internet > Wi-FiLASER Touchmate MID User Guide  & troubleshooting 11

Tap the desired NETWORK name. If this NETWORK connects successfully, “Connected” will appear. If the NETWORK is encrypted, enter the password then tap “Connect”. Your Tablet will indicate when the NETWORK connection is ready for use when the WiFi icon appears on the top right notification bar.

Connect the USB cable to your Tablet and PC/MAC, making sure you are using the correct MICRO USB cable supplied.


Creating a Google account allows you to talk, chat, share, schedule, store, organize, collaborate, discover, and create online. A Google account also provides user level access to Gmail and YouTube which are all backed up online and accessible online via the cloud. Google Play Store. Open the PLAY STORE APP and set up your account. If you have an existing account select EXISTING, otherwise choose NEW to create a new account and follow the set-up steps.


Operation System: AndroidTM  10.0 (Go edition)
Size MID-785: 189.6 x 110 x 12.2mm
MID-1085:   251 x 160 x 11.3mm
CPU processor type: Quad Core
Memory: 16GB
TF card: 128M-64G
Display screen: MID-785: 7.0” Capacitive multi-touch TN TFT
MID-1085:   10.1” Capacitive multi-touch TN TFT
Resolution: MID-785: 1024 x 600
MID-1085: 1024 x 600
Battery and capacity: MID-785: Rechargeable Li-ion Poly 2000MAh
MID-1085:   Rechargeable Li-ion Poly 5000MAh
Camera Resolution: 0.3MP (Front mount), 2.0MP (Rear Mount)
Screen auto orientation: G-sensor 3D
Voice Recording Built-in microphone
Supported file types: Video format: avi, mov, mp4, 3gp, flv Audio format: mp3, flac, aac, wav, m4a

(To play other formats, you will need to download the App that supports the format you intend to play)

Google, Android, Google Play, YouTube and other marks are trademarks of Google LLC. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.


I can’t turn my tablet ON? 1.Ensure your tablet is charged

2.  Connect the power adaptor, and then check again after sufficient charge time

3.  Reset the device using the reset button

I can’t hear anything through my headset, or the sound quality is very bad 1.  Ensure speakers are not obstructed eg. Laying flat on a table 1.Please ensure volume is turned up

2.  Check the music file on another device to make sure it is not damaged.

3.  Try using another pair of headphones


I can’t copy files or play music

1.Please check the connection to you computer 2.Ensure there is enough spare memory

3.Check the USB cable is not damaged using another device 4.Check the USB connection is inserted correctly

My tablet displays a network or service error message 1.  Check the strength of the WiFi signal

2.  Check that the WiFi service is available and operating correctly

3.  When using apps like Face Book and Play Store App (with a lot of content) for the first time, a few extra minutes will be required to load all the content.


My touch screen is slow and not working correctly

1.  Make sure the protective film has been removed from the screen

2.  Ensure that your fingers are dry and clean.

3.  Restart your tablet

4.  Ensure the touch screen is not scratched or damaged

My tablet is frozen or a severe error has occurred 1.  Try closing Apps or resetting

2.  Restore or reset the tablet to factory default settings via the settings menu.

3.  Reset the device using the reset button

My tablet becomes hot when is use or while charging 1. Some applications can consume more power than others causing the tablet to become warm while in use or if used for extended amounts of time. This is normal and won’t affect the life or performance of your tablet.

An error occurs when I open my music files

1.  Remove some files to make more storage space

2.  Make sure the music files aren’t protected by digital rights management (DRM). If the files have DRM protection, make sure that you have the license or key.

3.  Make sure that file type is compatible.

The available memory on my tablet is less than 16GB. Why is that so? Some of this space is required to pre-load Apps and other Software. Space is required for the OS (Operating System).
My MID tablets internal memory is almost full; can I install or move the Apps to external SD card? Latest Android OS will only allow apps to be installed on internal memory. To free up the internal space:   1) Uninstall some un-used apps.                                                                                                           2) Move photos, music or video files to SD card.
My tablet screen has cracked; will it be covered by warranty? No, physical damage is not covered by warranty.
I can’t find the Micro SD card socket Please remove the top housing section by accessing the SD Card Release Panel Access Point. Please refer to the Appearance and buttons section of this manual.

For further product information and instructions please visit our product web page at
Please note: As continuous improvements are made to this product, slight operational differences may occur. For the most up-to-date user manual, please visit our web site.

Warranty Against Defects

Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 12 months, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided. The benefit of this warranty is in addition to your rights under the Australian Consumer Law and to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a repair, exchange (where possible) or refund (within Dead on Arrival period) for this product if it becomes defective within the warranty period. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear, neglect or improper storage. Please retain your receipt as proof of purchase. How to make a product warranty claim:

Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified, your place of purchase or Laser will make an assessment based on the date of manufacture, the condition of the Laser product and the type of defect.

Step 2:  Contact your place of purchase. They will assess the nature of the fault and repair, replace or refund. the product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser Customer Service with details of your defective Laser Product Phone (02) 9870 3388; or Email: or online (click on “Consumers (End Users)”). Our business address is: Unit 1/6-8 Byfield Street, North Ryde, NSW 2113.

Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send us the defective product and a copy of your receipt. Laser will cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser product for inspection, we will inform you of our assessment of your claim within 7 days. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Laser product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Laser product.
Step 5: For further details on warranty cover and returns, please check Terms and Conditions for Warranty Returns section at (Consumers Section).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. LASER Touchmate MID User Guide  & troubleshooting 12



Setting up LASER Touchmate MID User Guide is easy with these step-by-step instructions. Follow the steps are you are set-up in no time.

Using LASER Touchmate MID User Guide is simple by using this manual. Follow the instructions one by one and everything will be fine

Is LASER Touchmate MID User Guide stuck or not working properly? By resetting it you can set it back to the standard settings and everything should be back to normal. This works in many cases when problems arise.

This page contains the complete user instructions & manual for LASER Touchmate MID User Guide

All symbols, colors and codes for LASER Touchmate MID User Guide are explained in this instruction manual. You can find everything you need and moree