SENNHEISER Over-ear Bluetooth Headset with ANC User Manual

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual & troubleshooting

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 1
ADAPT 360 | ADAPT 360 White
Over-ear Bluetooth® headset with ANC

The ADAPT 360 | ADAPT 360 White headset
Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as you multitask.

Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort. Wherever your work schedule takes you, performance and convenience are on hand with up to 46 hours of battery life and foldable design that is easy to store and pack. Empower your performance with professional quality and sleek, comfortable design in black or white to suite your style.

With the option of EPOS Manager and EPOS Connect software, you can ensure optimal functionality. Insist on a headset with great audio that’s built to last and will help you excel in today’s workplace.

Key benefits & features

Concentrate in noisy environments
Thanks to Active Noise Cancellation that reduces background noise to increase your work focus

Ensure clear calls with certified solutions
Certified for Microsoft Teams and optimized for UC

Switch effortlessly between your favorite devices
With multi-point connectivity to any two Bluetooth® devices simultaneously

Enjoy stylish, comfortable design
On and off work with a contemporary look in black or white and soft, ergonomic ear pads for lasting comfort

High-quality stereo sound and reliable performance
Stream stereo music at work or on your commute and benefit from up to 46 hours of battery life

Additional benefits & features

Launch Microsoft Teams instantly
Dedicated button for Microsoft Teams via BTD 800 USB dongle

Clearer office and mobile calls
From 2 advanced microphones optimize voice pick up wherever you are

Reduce distracting noise
Excellent noise dampening from large ear cups

Convenient and extremely portable
Due to a robust, foldable headset design

Protect your headset
With a convenient storage pouch

Benefit from easy charging
Via USB cable with USB-C connector

Firmware updates when it suits you
Via EPOS Manager and EPOS Connect software

Warning: For safety instructions, consult the Safety Guide.

Note: A list of accessories can be found on the product page at www.eposaudio.com.

Trademarks
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sennheiser Communications A/S is under license.
USB Type-C® and USB-C® are trademarks of USB Implementers Forum. Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries, used with permission.
All other trademarks are the property of their respective owners.

Package contents

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 2 ADAPT 360 or ADAPT 360 White Bluetooth headset
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 3 Case
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 4 BTD 800 USB or BTD 800 USB-C Bluetooth dongle
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 5 USB cable
with USB-C® to USB-A connector
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 6 Audio cable
with 2.5 mm and 3.5 mm jack plug
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 7 Quick Guide on the box
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 8 Safety Guide
Compliance sheet

Product overview

Overview of the headset
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 9

Overview of the headset LED indications

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 10 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 11

  • Headset connected
  • Headset turned off
  • Headset fully charged
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 12

  • Headset turns on
  • Pairing list cleared
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 13

  • Bluetooth device found
  • Bluetooth reconnects
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 14
Headset in pairing mode:
searching for mobile device/dongle
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 15
Headset turns off
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 16
Headset disconnected from mobile device/dongle
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 17
Incoming call
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 18
Battery power between 60 and 99%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 19
Battery power between 20 and 59%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 20

  • No Bluetooth device found
  • Rechargeable battery is weak

*Once the headset is successfully connected, the LED goes off.

Overview of the headset buttons

Power & Mute button Press Function
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 21 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 22 Turns the headset on / off
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 23 Turns ANC on / off
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 24 Mutes / unmutes the microphone
Turns TalkThrough on/off (ANC turned on)
Cancels pairing (Pairing mode)
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 25 Pairs the headset with a Bluetooth device
Clears pairing list (Pairing mode):
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 26 Press Power & Media control button
Hook button Press Function
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 27 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 28 Initiates a call
Accepts / ends a call
2 calls: Answers incoming & ends active call
2 calls: Ends active & unholds paused call
Invokes Microsoft Teams
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 29 Puts an active call on hold (pause) / unholds call
Redials the last number
2 calls: Answers incoming & puts active on hold
2 calls: Toggles between two calls
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 30 Activates voice assistant / Cortana
Rejects a call
Media control button Press Function
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 31 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 32 Starts / pauses audio playback
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 33
  • Skips to the next track
  • Press and hold: Fast-forwards the track*
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 34
  • Skips to the previous track
  • Press and hold: Rewinds the track*
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 35 Clears pairing list (Pairing mode):
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 36 Press Power & Media control button

* These functions are not supported by all connected Bluetooth devices.

Volume button Press Function
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 37 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 38 Increases/decreases the volume
(press or press and hold)
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 39 Requests remaining battery power
(press both buttons)
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 40 Enables/disables voice prompts
(press both buttons)

Overview of the dongle

BTD 800 USB
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 41

BTD 800 USB-C
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 42

Overview of the dongle LED indications

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 43 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 44
Dongle in pairing mode: searching for headset
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 45
Pairing successful
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 46
Pairing failed
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 47
Dongle tries to connect to a Bluetooth device
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 48
Dongle and Bluetooth device connected
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 49
Incoming call
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 50

  • Outgoing/active call
  • Audio playback
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 51
Connected to Teams
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 52

  • Teams notification
  • Connecting to Teams or Invoking Cortana
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 53
Microphone of the connected Bluetooth device is muted

Overview of the dongle button

Link button Press Function
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 54 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 55 Pairs the dongle with the headset
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 56 Reconnects the headset
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 57 Disconnects the headset

Overview of the icons 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 58 Tap the button SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 59 Notes: Good to know
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 60 Press the button twice SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 61 LED indications
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 62 Press and hold the button SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 63 Voice prompt is announced

Getting started

Pairing the headset with Bluetooth® devices 

CAUTION
Danger of malfunction!
The transmitted radio waves of mobile devices can impair the operation of sensitive and unprotected devices.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 64 Only use Bluetooth where it is permitted.

The headset complies with the Bluetooth 5.0 standard. Bluetooth devices need to support the “Hands-Free Profile” (HFP), the “Headset Profile” (HSP), “Audio Video Remote Control Profile” (AVRCP) or the “Advanced Audio Distribution Profile” (A2DP).

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 65

To transmit data via Bluetooth, you first have to pair your headset to a wireless device. The delivered dongle is already paired with the headset.

The headset can save up to eight paired devices. If you pair the headset with a ninth device, the device with the oldest activity in the pairing list will be overwritten. If you want to re-establish a connection with this device, you have to pair it again.

The headset can be connected to two of the paired devices at the same time. You can only connect another device by disconnecting one of the already connected devices.

Connecting the headset via the dongle 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 66

To connect the headset wirelessly with a computer, use the BTD 800 USB or BTD 800 USB-C dongle.
The dongle and the headset in the bundles are already paired.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 67 Turn the headset on (see page 10).
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 68 Plug the dongle into the USB port of your computer.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 69

The dongle LED flashes blue while searching and switches to dimmed blue when connected successfully to the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 70
If Microsoft Teams is invoked: The dongle connects to Teams and lights up purple instead of blue.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 71
The dongle shows Teams notifications.

Pairing the headset via Bluetooth with a mobile device

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 72
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 73 Press and hold the Power button until the LED flashes blue and red.
The headset is in pairing mode.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 74
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 75 Enable Bluetooth on your mobile device and start the search for Bluetooth devices – see instruction manual of your mobile device.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 76
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 77 Select “EPOS ADAPT 360” to establish a Bluetooth connection to the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 78
The LED flashes 2 times blue as soon as the headset finds a device to connect to. The LED turns off.

Installing the EPOS Connect software 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 79

The free EPOS Connect software allows you to configure and update your headset and offers additional settings.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 80 Download the software from www.eposaudio.com/connect.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 81 Install the software.
You need administrator rights on your computer – if necessary, contact your IT department.

To make calls via the computer:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 82 Install a softphone (VoIP Software) or ask your admin for support.

Changing Audio settings for the headset – Microsoft® Windows 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 83

Windows usually changes the Audio settings automatically if you connect a new headset.
If the headset is connected but you hear no sound:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 84 Right-click the Audio icon.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 85 Select under output ADAPT 360 as speaker.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 86 Select under input ADAPT 360 as microphone.

Using the headset

CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 87 Set the volume to a low level before putting on the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 88 Do not continuously expose yourself to high volumes.

Turning the headset on and connecting it 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 89

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 90 Press the Power button for 2 seconds.
The headset turns on. The LED flashes blue shortly.
The headset automatically tries to connect to available paired Bluetooth devices.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 91

The LED flashes 2 times blue as soon as the headset finds a device to connect to. The LED turns off.
If the LED flashes red, no paired device has been found.

NOTE:
The search function is deactivated while the audio cable is connected.

Turning the headset off 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 92

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 93 Press the Power button for 2 seconds.
The LED flashes red 3 times and turns off.
All volume settings are saved automatically when the headset is turned off.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 94 Charge the headset.
OR
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 95 Store the headset.

Adjusting and wearing the headset 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 96

For good sound quality and best possible wearing comfort, adjust the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 97 Put the headset on so that the headband runs over the top of your head and the side with the R marking rests on your right ear.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 98 Adjust the headset so that

  • your ears are comfortably covered by the ear pads,
  • you feel even, gentle pressure around your ears,
  • a snug fit of the headband on the head is ensured.

Adjusting the volume

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 99

You can adjust three independent volume settings for the headset:

  1. Call volume: during an active call
  2. Audio volume: during audio streaming
  3. Volume for ring tone, tones and voice prompts: in idle mode – no active call or audio streaming

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 100

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 101Press the Volume button to increase or decrease the volume.
You hear a beep or double beep for maximum or minimum volume.
Alternatively you can adjust the volume on your connected device.

Adjusting the headset’s microphone volume for softphones 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 102

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 103 Initiate a call on your connected device to someone who will help you find the correct volume setting for your microphone.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 104 Change the microphone volume in your softphone application and/or in your PC audio application.

Muting the microphone 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 105

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 106 Press the Power button to
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 107  mute or
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 108 unmute the microphone.

Using Active Noise Cancellation (ANC) 

This headset provides attenuation of ambient noise using Active Noise Cancellation (ANC) technology. Special microphones optimize speech and reduce background noise.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 109
If you are in a noisy environment but would like to have your own quiet space, you can use the headset itself, disconnected from any device, and simply benefit from ANC. You can activate ANC if the battery is sufficiently charged and if the headset is turned on.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 110

Turning TalkThrough on / off 

TalkThrough allows you to communicate with your colleagues without having to remove the headset, even when ANC is turned on. Audio playback will be paused or muted.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 111
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 112

Making calls using the headset 

The following functions depend on the connected device.

Making a call 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 113

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 114 Initiate the call on your connected device.
OR
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 115 Press the Hook button to initiate a call via your softphone.
If your call is not automatically transferred to the headset:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 116 Search this function in the instruction manual of your connected device.

Accepting / rejecting / ending a call 

When you receive a call, you hear a ring tone and the LED flashes blue.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 117

Accept / hold a call
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 118

Reject / end a call
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 119

Redialing
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 120

Using the voice assistant / voice dial 
The last connected Bluetooth device will be used for voice assistant or voice dial.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 121

Managing multiple calls
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 122
You can use the Headset with up to two connected Bluetooth devices.

Two calls can be managed simultaneously.

If you receive a call during an active call, a knock on tone will be played.

Accept / reject second call 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 123
Active call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 124
2nd incoming call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 125

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 126

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 127

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 128
Accepts the incoming call and puts the active call on hold

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 129

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 130

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 131
Accepts the incoming call and ends the active call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 132

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 133

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 134
Rejects the incoming call and continues the active call

Toggle between calls / end active call 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 135Active call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 136
2nd held call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 137
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 138 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 139

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 140
Toggles between the active and held call

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 141 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 142

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 143Ends the active call and makes the held call active

Using headset and dongle with Microsoft® Teams / Cortana 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 144

To use Microsoft Teams and Cortana with the headset:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 145 Plug the dongle into the USB port of your computer.
If Microsoft Teams is already running, the blue LED changes to purple automatically

Invoking Microsoft® Teams and check notifications 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 146

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 147Start Microsoft Teams on your computer.
The dongle connects to Microsoft Teams and the LED blue LED changes to purple.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 148
The LED pulses purple to indicate:

  • Meeting Join Notification
  • Voice Mail Notification
  • Missed Call Notification

To check these Notifications on your screen:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 149 Press the Hook button.

Activating and using Microsoft® Cortana 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 150

You can activate and use Cortana – Microsoft’s Personal Digital Assistant using Voice command technology – with the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 151 Press the Hook button.
The Dongle LED flashes purple while activating Cortana.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 152
The LED lights up purple and Cortana is ready to use.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 153

Listening to audio using the headset 

You can listen to audio via a connected device.

Controlling media playback

The following functions depend on the connected device.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 154 Play the media on your connected Bluetooth device.
The LED on the dongle lights up blue.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 155 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 156 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 157
Plays audio
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 158 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 159
Pauses audio
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 160 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 161
Plays the next track in the playlist
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 162 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 163
Plays the previous track in the playlist
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 164 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 165
Fast-forwards the track: Press and hold the button
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 166 SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 167
Rewinds the track: Press and hold the button

NOTE: If you receive and accept a call, audio playback is paused and restarts after the call – if supported by the connected device.

Using the audio cable 

Use the audio cable for audio playback when the battery is low or when Bluetooth transmission is restricted or not allowed.
Bluetooth immediately turns off once the audio cable is connected to the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 168

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 169 Insert the small jack plug into the audio socket of the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 170 Turn the plug clockwise until it locks into place.
Bluetooth is deactivated.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 171 Connect the 3.5 mm jack plug to the audio output of your mobile device.
To disconnect the audio cable:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 172 Turn the plug counterclockwise to unlock it and pull it out of the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 173 Pull the plug out of your mobile device.
The headset automatically tries to connect to available paired Bluetooth devices.

Additional functions

Charging the headset battery 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 174 Connect the supplied USB cable to the USB socket of the headset and a USB socket of your computer.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 175
To end charging:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 176 Disconnect the USB cable from the headset.

The battery is being charged. The LED lights up depending on the battery status of the headset and turns off when the battery is fully charged.

LED

Battery status
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 177 100% – Battery fully charged
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 178 more than 60%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 179 more than 20%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 180 less than 20%

NOTE: When the battery is flat, the headset turns off automatically.

Verifying remaining battery power 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 181
Some mobile devices indicate the battery status of the headset.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 182
You can retrieve information on the remaining battery power at any time – except while you are in a call:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 183 Press both Volume buttons.
The LED flashes shortly and a voice prompt is announced.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 184 When the battery power drops below 20%,
the LED flashes red and “Recharge headset”
is announced several times.

LED

Remaining battery power
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 185 more than 60%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 186 more than 20%
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 187 less than 20% – automatic voice prompt

Storing and transporting the headset

To avoid nicks or scratches on the headset:

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 188

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 189 Fold the ear cups inwards towards the headband.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 190 Store the headset in the case when not in use or when carrying it around. Keep it in a clean and dry environment.

If you do not use the headset for extended periods of time:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 191 Charge the built-in rechargeable battery every 3 months for about 1 hour.

If you leave the Bluetooth range 

The range between headset and Bluetooth device is device dependent. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most Bluetooth devices is up to 25 meters.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 192
If the audio quality deteriorates e. g. during a call or the link breaks down completely:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 193 Re-enter the radio range of the Bluetooth device.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 194
If you re-enter the Bluetooth transmission range within 5 minutes, the connection is re-established.
After more than 5 minutes the connection breaks down completely and you have to manually re-establish the connection:
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 195 Tap the Hook button.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 196

Reconnecting / disconnecting Bluetooth 

Reconnecting Bluetooth

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 197

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 198 Tap the headset’s Hook button or the dongle’s button.
The headset flashes 2 times blue as soon as the headset finds a device to connect to. The dongle flashes blue and lights up dimmed blue.

Disconnecting Bluetooth

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 199

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 200 Double tap the dongle’s button.
Bluetooth will be disconnected. The LED flashes 3 times red.

NOTE: If you connect the audio cable to the headset, Bluetooth gets automatically deactivated.

Enabling / disabling voice prompts 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 201

In idle mode (no active call or audio playback):
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 202 Press and hold both Volume buttons until the headset announces a voice prompt for on or off.

NOTE: If the voice prompts are deactivated you hear tones instead.

Maintaining the products and updating the firmware

Cleaning the products

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 203

CAUTION
Liquids can damage the electronics of the product!
Liquids entering the housing of the device can cause a short circuit and damage the electronics.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 204 Keep all liquids far away from the product.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 205 Do not use any cleansing agents or solvents.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 206 Only use a dry cloth to clean the product.

Replacing the ear pads 

For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 207
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 208 Carefully remove the old ear pad from the ear cup.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 209
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 210 Insert the fixation band – stitched line facing to bottom – in the space on the ear cup

Updating the firmware of the products 

To update the installed firmware:

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 211 Install the free of charge EPOS Connect software.

Updating the firmware of the headset

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 212
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 213 Connect the USB cable to your headset and your computer.
The LED lights up.
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 214

Updating the firmware of the dongle

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 215

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 216 Plug the dongle into the USB port of your computer.
The LED lights up.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 217 Start EPOS Connect.
If there is a new firmware available the software will guide you through the update process.

Replacing / removing the headset‘s rechargeable battery 

The rechargeable battery must only be replaced or removed by an authorized EPOS service center.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 218 Contact your EPOS service center if the rechargeable battery needs to be replaced. To find the EPOS service partner in your country, visit www.eposaudio.com.

Outside the warranty period, the rechargeable batteries may be replaced or re-moved by any qualified service center.

If a problem occurs … 

Problem

Problem cause

Solution

Headset cannot be turned on

Rechargeable battery empty

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 219 Recharge the headset battery.

Active Noise Cancellation (ANC) cannot be turned on

Rechargeable battery empty

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 220 Recharge the headset battery.

Headset turned off

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 221 Turn the headset on. X Double tap the Power button.

No audio signal or drop outs

Headset not paired with a Bluetooth device

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 222 Pair the headset.

Volume adjusted too low

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 223 Increase the volume.

Headset turned off

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 224 Turn the headset on.

Audio cable’s jack plug not twisted in

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 225 Insert the plug and turn it clockwise until it locks into place.

Computer: Headset not selected as audio device

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 226 Change the Audio settings of your computer.

Headset cannot be connected via Bluetooth

Audio cable connected (deactivates Bluetooth)

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 227 Disconnect the audio cable.

Headset not paired

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 228 Pair the headset with a Bluetooth device (max. 20 cm distance while pairing between devices).

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 229 Check if your Bluetooth device supports the HF or HS profile.

Bluetooth at mobile device turned off

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 230 Turn Bluetooth on.

Dongle not plugged in

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 231 Plug the dongle into the USB port of your Computer.

Microsoft Teams does not work: LED blue instead of purple

Dongle or Microsoft Teams disturbed

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 232 Unplug and plug the dongle again.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 233 Re-start Teams on your device.

Beeps instead of voice prompts

Voice prompts disabled

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 234 Enable the voice prompts.

Headset or dongle does not react to any button press

Software or hardware problems

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 235 Turn the headset off and on again.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 236 Unplug and plug in the dongle again.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 237 Clear the pairing list of the headset.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 238 Clear the pairing list of the dongle.

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local EPOS partner for assistance. To find the EPOS partner in your country, search at www.eposaudio.com.

Clearing the pairing list of the headset (Reset) 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 239
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 240 Press and hold the Power button until the LED flashes blue and red.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 241

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 242 Simultaneously press the Media control button and the Power button.
The LED flashes blue 3 times. The pairing list is cleared.
The headset searches for Bluetooth devices to pair with.

Clearing the pairing list of the dongle (Reset) 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 243
SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 244 Plug the dongle into the USB port of your computer.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 245 Press and hold the button until the LED flashes blue and red.

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 246

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 247 Double press the dongle’s button.
The LED flashes purple 3 times. The pairing list is cleared. The dongle searches for Bluetooth devices to pair with.

Specifications

Headset – General

Wearing style

Over-ear, double-sided headband

Color

Black and white version

Dimensions (W x H x D)

168 x 188 x 88 mm / 6.61 x 7.40 x 3.47 in

Weight

238 g / 8.39 oz

Transducer principle

Dynamic, closed

Connectivity

Bluetooth
5.0 Audio cable (2.5 mm twist lock and 3.5 mm jack plugs)

Connector

USB-C® plug

Supported Bluetooth profiles

Hands-Free Profile (HFP), Headset Profile (HSP), Audio Video Remote Control Profile (AVRCP), Advanced Audio Distribution Profile (A2DP)

Supported codecs

SBC, AAC, AptX™, AptX™ low latency

Rechargeable battery (built-in)

Lithium Polymer / 3.7 V DC / 600 mAh

Charging time

2 hours 30 minutes

Standby time

Up to 62 days

Battery time

Listening time: up to 46 hours (ANC off)
Talking time: up to 39 hours (ANC off)

Range

Up to 25 m / 82 feet (device dependent)

Headset – Audio

Speaker frequency response

18 Hz to 22,000 Hz (-10 dB)

Sound pressure level (SPL)

Limited by EPOS ActiveGard®: 108 dB (1 kHz/0 dBFS)

Total harmonic distortion (THD)

< 0.3%

Noise cancellation

Active Noise Cancellation (ANC)

Microphone type

2 beamforming MEMS microphones

Microphone frequency response

80 Hz to 8,000 Hz

Dongle BTD 800 USB

Dimensions (W x H x D)

22 x 16 x 6 mm / 0.87 x 0.63 x 0.24 in

Weight

2 g / 0.07 oz / 0.004 lbs

Connector

USB-A plug

Connectivity

Bluetooth 4.2

Output power

max. 8 dBm (EIRP)

Dongle BTD 800 USB-C

Dimensions (W x H x D)

27.5 x 23.5 x 7.5 mm / 1.05 x 0.93 x 0.30 in

Weight

2.8 g / 1.0 oz / 0.006 lbs

Connector

USB-C plug

Connectivity

Bluetooth 4.2

Output

power  max. 10.7 dBm (EIRP)

 

SENNHEISER Over-ear Bluetooth Headset with ANC User Manual  & troubleshooting 248

Sennheiser Communications A/S
Industriparken 27, DK-2750 Ballerup, Denmark www.eposaudio.com

References

FAQ


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