Shark Air Purifier 4 Owner’s Manual

Shark Air Purifier 4 Owner’s Manual & troubleshooting

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 2

Air Purifier 4
HE400 Series
OWNER’S GUIDE

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 3

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 4Read and review instructions for operation and use.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 5Indicates the presence of a hazard that can cause personal injury, death, or substantial property damage if the warning included with this symbol is ignored.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 6For indoor and household use only.

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE

This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature. Unplug or disconnect the appliance from the power supply before servicing.

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 7 WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

GENERAL WARNINGS

  1. DO NOT operate any fan with a damaged cord or plug. Discard fan or return to an authorized service facility for examination and/or repair.
  2. DO NOT run cord under carpeting. DO NOT cover cord with throw rugs, runners, or similar coverings. DO NOT route cord under furniture or appliances. Keep cord away from high traffic areas and place cord where it will not be tripped over.
  3. If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
  4. This appliance is not intended for use by anyone (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
    USE WARNINGS
  5.  Children should be supervised to ensure that they DO NOT play with the appliance.
  6. Cleaning and user maintenance shall not be made by children without supervision.
  7. Prior to cleaning or other maintenance, the appliance must be unplugged from the electrical outlet.
  8.  DO NOT handle plug or appliance with wet hands.
  9. DO NOT use without filter in place.
  10. Only use Shark™ branded filters and accessories.
  11. DO NOT damage the power cord:
    a) DO NOT pull or carry appliance by the cord or use the cord as a handle.
    b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
    c) DO NOT stand the appliance on the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
  12. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  13. DO NOT use if airflow is restricted. If the air paths become blocked, turn the appliance off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
  14. DO NOT use if appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
  15. DO NOT place appliance on unstable surfaces such as chairs or other furniture.
  16. DO NOT use in the following areas:
    a) Wet or damp surfaces
    b) Outdoor areas
    c) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
  17. Turn off all controls before unplugging the appliance.
  18. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
  19. Hand wash with soapy water only. Washing with cleaning chemicals could damage the unit.
  20. Make sure filter is in place after routine maintenance.
  21. Not suitable for use with solid-state speed controls.
    REMOTE BATTERY WARNINGS 
  22. Dispose of coin cell batteries according to local regulations. Keep batteries away from children at all times. Even used batteries can cause injury.
    Shark Air Purifier 4 Owner’s Manual  & troubleshooting 8WARNING: Chemical Burn Hazard. Keep batteries away from children. This product contains a lithium button/coin cell battery. If a new or used lithium button/coin cell battery is swallowed or enters the body, it can cause severe internal burns and can lead to death in as little as 2 hours. After changing batteries, always completely close and secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the battery, and keep it away from children. If you think the battery might have been swallowed or placed inside any part of the body, seek immediate medical attention.

READ AND SAVE THESE INSTRUCTIONS

SETTING UP YOUR UNIT
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 9Shark Air Purifier 4 Owner’s Manual  & troubleshooting 10

Parts:
1. Control Panel
2. Front Panel
3. Handles
4. Front Display
5. Air Vents
6. Purifier Base
7. Filter
8. Filter Cover
9. Remote Control

TIPS FOR SETTING UP YOUR UNIT

• Make sure the front panel of the unit faces away from the closest wall.
• Do not move the unit while it is running. Turn off the power and unplug the unit before moving it.
• Use the handles on the sides when lifting or moving the air purifier.
• Make sure the vents are not blocked.
• Do not place anything on the air purifier.
• Do not place the air purifier near heaters or radiators.
• Keep the unit out of direct sunlight and away from water or other liquid.
• Keep all nearby doors and windows closed when operating the air purifier.
• Avoid using in very humid environments.Shark Air Purifier 4 Owner’s Manual  & troubleshooting 11

  1. Before plugging in the unit for the first time, you must remove the filter and take it out of its packaging. First, remove the filter cover from the back of the unit. Press the tabs near the top and pull the cover toward you.
    Shark Air Purifier 4 Owner’s Manual  & troubleshooting 12
  2. Remove the filter from the unit. Take the filter out of its sealed plastic packaging. To reinstall it, insert it into the unit.
    Shark Air Purifier 4 Owner’s Manual  & troubleshooting 13
  3. With the filter installed, replace the filter cover. Insert the tabs on the bottom of the cover into the slots on the unit. Press the top of the cover, then the sides, until it clicks into place. DO NOT run the air purifier unless the filter is removed from its packaging and installed correctly.
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  4. Set up the unit upright on a level floor. For best results, set it up in the space you spend the most time in, such as the kitchen, living room, or bedroom. Make sure the unit is at least 3 inches (8cm) away from all walls, large objects, or electronics.
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  5. Plug the unit into an electrical outlet and press the power button on the top control panel or on the remote.
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  6. When the unit is powered on, it will begin to analyze the air quality indicated by the rotating lights. After a few seconds, the unit will display the current air quality and you can customize the settings on your unit.

CONTROL PANEL

Your Air Purifier 4 is equipped with digital displays on both the top and front of the unit.

TOP CONTROL PANEL
Displays the current air quality status based on the AIR INFO option selected, and includes controls that allow you to customize the settings.
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FRONT DISPLAY SCREEN
Displays the current air quality status based on the Air Info mode selected on the top control panel.

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 18TOP CONTROL PANEL BUTTONS

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 19On/Off: Press to turn the power on or off.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 20Air Info: Press to switch between air quality display options. See the Air Info Settings section for more information.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 21Auto Mode: Press to turn on Auto Mode. In this setting the fan speed automatically adjusts based on real time air quality readings. As the air quality improves,  the fan speed will decrease. If air quality worsens, the fan speed will increase. Leave your unit in Auto Mode for optimal filter life and performance.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 22Filter Life: Press to show the remaining filter life in hours. Once the filter has 0 hours remaining, the FILTER LIFE button will flash to indicate the filter needs  to be changed. See Installing and Removing the Filter section for more information.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 23 Brightness: Adjusts the brightness of both the front display screen and the top control panel. Switch between 3 options: full brightness, partially dim, fully dim.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 24 Shut-Off Timer: Set the number of hours for the air purifier to run before it automatically shuts off. Timer can be set between 1–12 MAX hours.Shark Air Purifier 4 Owner’s Manual  & troubleshooting 25 Fan Speed: Adjusts the speed of the fan. Select one of 4 settings: 1 Low, 2 Medium, 3 High, 4 Maximum. Note: If fan speed is manually changed, auto mode will be deactivated. For tips on optimal fan setting, see Optimizing Fan Speed section.

REMOTE CONTROL

Your air purifier includes a remote control that can turn the power on or off, and adjust the settings

USING THE REMOTE CONTROL
To use the remote control, aim it at the front display screen and press the buttons on the remote. The remote control has a range of 15 ft. (5 meters). For best results, make sure no obstacles are between the remote control and the display screen.

REMOTE CONTROL BATTERY
This remote uses a CR2025 3-volt replaceable battery. To replace the battery, follow the steps below.
1. With a Phillips-head screwdriver (not included) unscrew the battery tray on the back of the remote.
2. Slide out the battery tray.
3. Remove the old battery and dispose of it according to local regulations. Take additional caution to keep old battery out of reach of children.
4. Insert the new battery, making sure the polarities (+) (–) are oriented correctly.
5. Reinsert the battery tray and use the screw to completely secure it in place.

REMOTE CONTROL BUTTONS
1. On/Off: Turns the unit on/off.
2. Air Info: Switch between air quality display options.
3. Auto: Enables Auto Mode.
4. Brightness: Adjusts the brightness.
5. Fan Speed: Adjusts the fan speed.
6. Shut-Off: Timer: Sets timer.
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AIR INFO SETTINGS

The built-in sensor detects your air quality to give you real-time information. Use the AIR INFO button to switch between air quality display options.

INFO TOP CONTROLPANEL/ REAL-TIME READING FRONT DISPLAY SCREEN
% CLEAN AIR Shark Air Purifier 4 Owner’s Manual  & troubleshooting 27 Displays the air quality rating:
• Poor: 0%–69% • Fair: 70%–84% • Good: 85%–100%
% CLEAN AIR uses particulate matter (PM) Air Quality Standards
as determined by the EPA to calculate the air quality rating.
TIME TO CLEAN AIR
MIN
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 28 Shows the estimated time remaining until your air is clean.
PARTICLE SIZES The PM (particulate matter) value is the amount of particulate in your air, measured in micrograms
(μg) per cubic meter. Your air purifier measures three particles sizes, PM1, PM2.5, and PM10.
PM1
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Shark Air Purifier 4 Owner’s Manual  & troubleshooting 30 Displays the amount of PM1-sized particles in your air, including viruses and ultra-fine allergens. Only select units will include PM 1  display. Please check your model number for display options.
PM2.5
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 31
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 32 Displays the amount of PM2.5-sized particles in your air, including smoke and bacteria.
PM10
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Shark Air Purifier 4 Owner’s Manual  & troubleshooting 34 Displays the amount of PM10-sized particles in your air, including dust, mold, and pollen.

UNDERSTANDING YOUR AIR QUALITY

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A blue ring means your air quality is good, with a low level of particle concentration.

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An amber ring means your air quality is fair, with a moderate level of particle concentration. For better results, increase fan speed or select Auto Mode.

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A red ring means your air quality is poor, with a high level of particle concentration. For better results, increase fan speed or select Auto Mode.

Note: Air quality sensor uses a cumulative particle count across all particle sizes to determine air quality percentage.

OPTIMIZING FAN SPEED

Your air purifier is equipped with 4 fan speed settings. Adjust fan speed to optimize your cleaning performance.

DISPLAY SPEED BEST FOR
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 38 1 Quiet Operation
2 Reducing Odors
3 Reducing Allergens
4 Maximum Cleaning

INSTALLING AND REMOVING THE FILTER

NOTE: Always remove all protective packaging from the filter before installing.
When the filter timer has 0 hours remaining, the FILTER LIFE button on the top control panel will blink, indicating that it’s time to install a new filter.

  1.  Turn off and unplug the unit before removing or installing filters.
  2. Remove the back cover from the unit by pressing the tabs at the top (1), then pulling the cover toward you.
  3. To remove the old filter, pull it out by the tabs at the top and bottom of the filter (2). Discard old filter in trash.
  4. Remove all packaging and wrapping from the new filter.
  5. Insert the new filter, then replace the filter cover. Insert the tabs on the bottom of the cover into the slots on the unit (3). Press the top of the cover, then the sides, until it clicks into place.
  6. Plug the unit back in and turn on the power. Calibration will begin.
  7. After installing a new filter, press and hold the Filter Life button on the top control panel for 3 seconds to reset the timer. The unit will beep when the timer is activated.

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Disposing of used filters
Filters can’t be cleaned or recycled. After removing a used filter, wrap it in an airtight plastic bag for disposal. As an extra precaution, wear gloves when handling a dirty filter.

MAINTAINING YOUR AIR PURIFIER

NOTE: Always unplug the unit before doing any cleaning or maintenance.

Exterior Cleaning:
For best results, clean the exterior of the unit every two months or as needed. Use a microfiber cloth to remove dust. To sanitize, wipe down the exterior with a microfiber cloth dampened with warm, soapy water. Avoid excess water and abrasive chemical cleaners to prevent damage.
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Interior Cleaning:
For best results, clean the interior of the unit every two months or as needed. Remove the filter cover, take out the filter, and use a vacuum cleaner or a microfiber cloth to remove dust and debris from the interior of the unit. DO NOT use abrasive chemical cleaners on the inside of the unit.

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AVAILABLE ACCESSORIES

ORDER ADDITIONAL ACCESSORIES AND REPLACEMENT FILTERS
Additional accessories and replacement filters are available on sharkaccessories.comShark Air Purifier 4 Owner’s Manual  & troubleshooting 42

Remote Control
Use the remote control to operate your air purifier from a distance.
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 43SHARK™ AIR PURIFIER 4 ANTI-ALLERGEN HEPA FILTER
Captures 99.97% of pollutants down to 0.3 microns from the air and is equipped with carbon for protection against household odors and VOCs. SHARK™ AIR PURIFIER 4 ANTI-ALLERGEN HEPA FILTER WITH ADVANCED ODOR LOCK
Captures 99.97% of pollutants down to 0.3 microns front the air and is equipped with carbon for heightened protection against household odors and VOCs. SHARK™ AIR PURIFIER 4 ANTI-ALLERGEN HEPA FILTER WITH ADVANCED ODOR LOCK & FUMES LOCK
Captures 99.97% of pollutants down to 0.3 microns front the air and is equipped with carbon for heightened protection against household odors, VOCs, and fumes such as formaldehyde found in plants, furniture, and flooring.

TROUBLESHOOTING

PROBLEM SOLUTION
My air purifier is not powering on.
What should I do?
• Make sure the unit is plugged in and that the outlet works. Press the power button to start air purification.
• Make sure the filter cover is properly installed.
Why is there no air flow? • Increase the fan speed on your unit to improve performance.
• Make sure that all packaging is removed from the filter and it is properly installed in the unit.
• Unplug the unit and clean off any dust or debris from the intake and the air vent areas.
Why is my air purifier vibrating or making unusual loud noises? • Make sure the unit is set up on its base, and on a flat, level space on the floor.
Why does my air smell bad? • If there recently have been odors in the area, such as from cigarettes or food, allow more time for the unit to remove them.
• Clean off any dust or debris from the intake and the air vent areas.
• The filter may need to be replaced.
Can I wash the filter? • No, the filter is not washable. Keep filter away from water and dispose of it when it is dirty.
How do I know when my air purifier is in Auto Mode? • The Auto Mode button on the top control panel illuminates when the unit is in Auto Mode.

Customer Service
For further assistance, call 1-855-523-4061.

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TWO (2) YEAR LIMITED WARRANTY

The Two (2) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of two (2) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?

  1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to two (2) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as filters and batteries, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., not replacing the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5.  Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/ support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-855-523-4061 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-855-523-4061 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

IMPORTANT INFORMATION

REGISTER YOUR PURCHASE
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 45 registeryourshark.com
Shark Air Purifier 4 Owner’s Manual  & troubleshooting 46 Scan QR code using mobile device

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 47http://registeryourshark.com

RECORD THIS INFORMATION

Model Number:
Serial Number:
Date of Purchase: (Keep receipt):
Store of Purchase:
TECHNICAL SPECIFICATIONS
Voltage: 120V  60Hz
Watts: 67W

Benefits of registering your product and creating an account:
• Get easier, faster product support and access to warranty information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions
TIP: You can find the model and serial numbers on the QR code label at the bottom of the unit.

BATTERY REMOVAL AND DISPOSAL

This product’s remote control uses a lithium button battery. When the battery no longer has a charge, it should be removed from the remote and recycled. DO NOT incinerate or compost the battery.
When your lithium battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to the retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

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FCC WARNINGS

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

PLEASE READ CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new Shark™ Air Purifier.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from the actual products. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2021 SharkNinja Operating LLC. CLEAN SENSE IQ and SHARK are trademarks of SharkNinja Operating LLC.
HE400_IB-A4_MP_Mv3
PRINTED IN CHINA

Shark Air Purifier 4 Owner’s Manual  & troubleshooting 49

References

FAQ


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