TOSHIBA TRCS02 Electric Rice Cooker User Manual

TOSHIBA TRCS02 Electric Rice Cooker User Manual & troubleshooting

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 1

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 2USER MANUAL
Electric Rice Cooker
TRCS02

Warning notices: Before using this product, please read this manual carefully and keep it for future reference.
The design and specifications are subject to change without prior notice for product improvement. Consult with your dealer or the manufacturer for details. https://www.toshiba-lifestyle.com/us/

Read This Manual
Inside you’ll find many helpful hints on how to use and maintain your rice cooker properly.
Just a little preventive care on your part can save you a great deal of time and money over the life of your rice cooker. You’ll find many answers to common problems in the
troubleshooting tips – you should be able to fix most of them quickly before calling the service. These instructions may not cover every possible condition of use, so common sense and attention to safety is required when operating and maintaining this product.

SAFETY PRECAUTIONS

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 3WARNING: This symbol indicates the possibility of death or serious injury.
TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 4CAUTION: This symbol indicates the possibility of injury or damage to property. 

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances, basic safety precautions should always be followed including the following

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 5WARNING

  • Read all instructions before use.
  •  Do not touch hot surfaces. Use potholders or oven mitts when handling the cooking bowl or lid.
  • To avoid electrical shock do not immerse the cord, plugs, or the rice cooker housing in water or other liquid.
  •  This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • Close supervision is necessary when any appliance is used by or near children.
  • Keep appliances and cords away from children.
  • Unplug from electrical outlet when not in use and before cleaning.
  • Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest  Authorized Service Center for examination, repair, or adjustment.
  • Do not disassemble, repair or modify the rice cooker. For any repair, consult a Toshiba authorized Service Center.
  • Do not operate the rice cooker if any part of the unit is damaged.
  • Do not use outdoors. Intended for indoor household use only.
  • Do not let the cord hang over the edge of the countertop, or touch hot surfaces, including the top of the rice cooker. Never use outlet below the countertop, and never use with an extension cord.
  • Do not place on or near a hot gas or electric burner, or in a heated oven.
  • Do not place near heat-sensitive curtains.
  • The total amount of food and water should NOT exceed the MAX level mar on the cooking pot. Some foods such as rice, expand during cooking and should not fill the cooking pot over halfway.
  • Spilled food can cause serious burns. Extreme caution must be used when moving an appliance containing hot liquids or hot oil.
  • Do not use appliances other than intended use.
  • Always attach the cord to the appliance first, and then plug the cord into a wall outlet.
  • A short power cord is used to reduce the risk resulting from the cord being grabbed by children, or becoming entangled in or tripping over a longer cord.
  • To disconnect, set all controls to “Off,” then remove the plug from the wall outlet.
  • The use of accessory attachments not recommended by Toshiba may cause injuries.
  • Handles are not used to carry heavy objects. Items in the cooker can not be moved by the handle.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 6CAUTION
 To reduce the risk of Electric Shock, cook only in a removable container.

SAVE THESE INSTRUCTIONS

THIS PRODUCT IS DESIGNED FOR HOUSEHOLD USE ONLY TO KEEP APPLIANCES AWAY FROM CHILDREN.

PRODUCT FEATURES

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 7

Accessories

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 8

 

INSTALLATION INSTRUCTIONS

Unpacking
Remove all packing materials.
Wash the cooking pot, inner lid, steam port, and other accessories, and then dry thoroughly before using.

Electrical Requirements

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 9WARNING
Electrical Shock Hazard

  • Plug into a grounded 3 prong outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord. Failure to do so can result in death, fire, or electrical shock.

A 120 V, grounded electrical supply is required. It is recommended that a separate circuit serving only the rice cooker is used. Sharing the power supply with other appliances will result in overheating.

Power Supply Cord

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 10NOTE
This Rice Cooker has a 3-prong grounded plug. To reduce the risk of electrical shock, the plug will fit into an outlet only one way. If the plug does not fit in the outlet, contact a
qualified electrician. Do not modify the plug.
A short power-supply cord is used to reduce the risks of becoming entangled in, or tripping over a longer cord, or of the cord being grabbed by children.
If the power supply cord is too short, have a qualified electrician or technician install an outlet near the appliance. Do NOT use an extension cord.

Location Requirements

This rice cooker is designed for household use only; the cooker should not be used for commercial use.
Use indoors on a stable, level, non-heat sensitive surface such as a countertop in a location where the lid can be fully opened; do NOT use outdoors.
Do not place the rice cooker on an area of the countertop that is exposed to direct sunlight, or where it might be splashed with cooking oil.

RECOMMENDED CLEARANCE
Steam and heat emitted from the rice cooker may damage or discolor nearby walls or cabinets. It is recommended that the rice cooker be placed a minimum distance of 12” (30.5 cm) from walls or cabinets.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 11

A. At least 12″ (30.5 cm)

 

OPERATING INSTRUCTIONS

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 12WARNING
Fire/Burn Hazard

Unplug immediately and do not use rice cooker if:

  • The power supply cord becomes abnormally hot during use.
  • Smoke is emitted from the rice cooker or a burning odor is detected.
  • The rice cooker is cracked or there are loose or rattling parts.
  • The cooking pot, outer lid or inner lid is broken or deformed. Failure to do so may result in fire, electric shock or injury.
Controls

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 13IMPORTANT
To select a cooking program, the rice cooker must first be plugged into a grounded 3 prong electrical outlet (ON).
TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 14A .OFF/ CANCELTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 15
Press the OFF/CANCEL button to stop cooking and return to ON (standby mode).
B.  White RiceTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 16
Press the WHITE RICE button to set the program to cook white rice.
C . Cooking Programs and Time Display
D . Hour and Minute ButtonsTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 17
Press the HR. or MIN. button to set the current time/delay time/the cooking time of slow cook and porridge.
E .StartTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 18
Press START to begin cooking. The control panel will illuminate with the set program.
F . Keep Warm/ReheatTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 19
Press the KEEP WARM/REHEAT button to keep warm or reheat the cooked rice.
G .MenuTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 20
Press the MENU button to select from the preset cooking programs listed on the display.
H .TIMERTOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 21

SET CURRENT TIME

The rice cooker uses a 24-hour clock (0:00 [midnight] to 23:59 [11:59pm]). The clock cannot be set while the rice cooker is being used for: cooking, keeping warm or reheating, or after the delay timer has been set.

  1. Plug the power supply cord into a grounded 3-prong electrical outlet to turn on the rice cooker.
  2. Press and hold the HR button TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 22for 2+ seconds until the time flickers on the display.
  3. Press the HR button TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 23continuously to change the hour or press and hold the button to fast forward.
  4. Press the MIN. button continuously to change the minutes or press and hold the button to fast forward.
  5. When the correct time-of-day appears on the display, quickly press START to set the time
Using the Rice Cooker

INTRODUCTION
The Toshiba® Rice and Grain Cooker benefit from the use of Fuzzy Logic, a technology that senses moisture levels to accurately cook food. Cooking time and temperature are defined by the appliance. Our highly intelligent Rice and Grain Multicooker automatically adjust the heat and timing for perfect results every time.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 24IMPORTANT

  • Do NOT place anything on or over the rice cooker lid, during use.
  • Do NOT touch the steam vent during cooking.
  • Do NOT place the interior cooking pot on a cooktop burner; the high temperature will warp the pot. The cooking pot is designed to be used only in the rice cooker.
  • Do not use a pot or container other than the cooking pot (provided) in the rice cooker.
  • Do not insert any foreign objects into the air vent or gaps at the bottom of the rice cooker.
  • Do not season rice while it is being kept warm in the cooking pot. Seasonings left in contact with the interior of the cooking pot may damage the non-stick coating.
  • Do not use metal cooking utensils. Metal utensils may scratch or damage the nonstick coating.

MEASURING RICE

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 25IMPORTANT
The total amount of rice and water should NOT exceed the 3 cup MAX level marked
inside the cooking pot.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 26NOTE

The Rice Measure is significantly smaller than the standard U.S. cup measure.

  • To achieve the correct ratio of rice to water, use ONLY the Rice Measure (cup provided).
  • Level the rice in the Rice Measure cup so that it is even with the top.
  • For softer or firmer rice adjust the ratio of water to rice accordingly.
  • If the rice requires rinsing before cooking, measure the rice before you rinse it, Follow the rinsing directions for that specific type of rice.

RINSING RICE

Some types of rice are rinse-free and other types require rinsing before use to remove excess starch which may make the rice sticky. Also, cooking rice with starchy water may result in the rice burning or being improperly cooked.
If the water should turn white or cloudy, when added to rinse-free rice, drain and replace the water before cooking. Many recipes recommend rinsing quickly so the rice does not absorb water prior to cooking.

To Rinse Rice Quickly:

  1.  Place a colander inside a larger bowl.
  2. Place the rice in the colander and rinse under cool running water.
    Rinsing rice in hot water may prevent the rice from cooking properly.
  3.  Using your hand stir the rice around 3 to 4 times to separate the grains.
  4.  Continue to rinse until the water in the bowl is clear.

ADDING OTHER INGREDIENTS
If you wish to add other ingredients or seasonings to the rice, do so after adding the water.
The rice will not cook properly and be too firm if ingredients are added before the water.

COOKING RICE

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 27WARNING
Electrical Shock Hazard

  • Plug into a grounded 3 prong outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord. Failure to do so can result in death, fire or electrical shock.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 28NOTE

Cooking time will vary depending on the type of rice or grain being cooked.

  1. Before using for the first time, wash the cooking pot, inner lid, steam port, other accessories and attachments, and then dry each thoroughly.
  2.  Measure rice, and then rinse rice, if needed.
  3. Add measured rice to the cooking pot.
  4. Add water until it reaches the corresponding numbered Water Line marked on the interior of the cooking pot. For example, when cooking 3 measures of white rice, add
    water to third line from the bottom of the pot.
    To suit your personal preference, the amount of liquid can be adjusted slightly (no more than of the distance between the lines).
  5. Stir the rice into the water, so that each grain is immersed in the water.
  6. Place the cooking pot into the rice cooker.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 29

  1. Rotate the pot two to three times to ensure solid contact between the bottom of the cooking pot and the heating plate
  2.  Close the lid, and then press downward until it clicks into place.
  3.  Plug the power supply cord into a grounded 3 prong electrical outlet.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 30NOTE
The rice cooker is powered ON, but in standby mode (no heat).

  1.  Select desired cooking program. See “Controls” for an explanation of options.
  2. Press START.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 31NOTE
During first use, there may be a plastic odor that will dissipate after use.

  1. When cooking is completed, 5 beeps will sound. The Start light will turn off and the Keep Warm/Reheat light will illuminate.

Application of function buttons

START button
Plug-in power supply, LED displays the current time, multi-cooker is on Standby mode. Under the standby state, select the desired function and press “START” to start the program. If there is no operation for more than two minutes, it will return to the standby state automatically.

OFF/CANCEL button

  1. Press the “OFF/CANCEL” button to return to the standby state. 2. Under the working state, press “OFF/CANCEL” button to exit the working state and return to the standby state.

MENU
Under the “standby” state, press the “MENU” button to select various functions. Every time we press the “MENU” key, the “ ” mark will move and the selection will consequently change. The functions cycle as follow: QUICK COOK/WHITE RICE/BROWN RICE/MIXED GRAIN/SLOW COOK/PORRIDGE/CAKE/EGG

WHITE RICE
Under the “standby” state, press the “WHITE RICE” button, The “ ” mark in the display area corresponding to “WHITE RICE” will be displayed.

KEEP WARM/REHEAT
When desiring to keep rice warm after cutting power, press the “KEEP WARM/REHEAT” button, “Keep Warm/Reheat” light on. It will start to keep the rice warm. When desiring to reheat rice during the”KEEP WARM/REHEAT” function, loosen it, close the lid, and press the”KEEP WARM/REHEAT” button, Reheating will start.

TIMER
After selecting the function need to pre-set the cooking time, press the “TIMER” button, “TIMER1” light on, and the corresponding function light flashes on, press the “TIMER” button again, “TIMER1” light off, and “TIMER2” light on. set the time and press the “START” button.
The preset time is the cooking completion time. “HR.” and “Min.” buttons. Press the HR. or MIN. button to adjust the cooking time of slow cook and porridge. Select the reserving set state, press the “HR.” or “MIN.” button to set the time of stopping reserving. Press “HR.” once to increase 1h, press “MIN.” once to increase 10min.

MIXED GRAIN

  1. Under the standby mode, press the “MENU” button, select the “MIXED GRAIN” function, “MIXED GRAIN” light flashs.
  2. Press the “Start” button to start the “MIXED GRAIN” program, “Start” and “MIXED GRAIN” lights stay on, and the digital screen display countdown timer.
  3. The MIXED GRAIN function automatically enters the stew stage after cooking automatically enters the temperature preservation function when the program completes.
    The MIXED GRAIN function Recommended cooking range 0.5-3 cups of rice.
    NOTE: Mixed grains need to be soaked in hot water for 2~3 hours before cooking.

Quick Rice

  1. Under the standby mode, press the “MENU” button, select “Quick Rice” function, “Quick Rice” light flashes.
  2. Press the “Start” button to start the “Quick Rice” program, “Start” and “Quick Rice” lights stay on, and the digital screen displays a countdown timer.
  3. The Quick Rice function automatically enters the stew stage after cooking automatically enters the temperature preservation function when the program completes.

Brown Rice

  1. Under the standby mode, press the “MENU” button, select “Brown Rice” function,” Brown Rice” light flashes.
  2. Press the “Start” button to start the “Brown Rice” program, “Start” and “Brown Rice” lights stay on, and the digital screen displays a countdown timer.
  3. The Brown Rice function automatically enters the stew stage after cooking automatically enters the temperature preservation function when the program completes.
    The Brown Rice function Recommended cooking range 0.5-3 cups of rice.

White Rice

  1. Under the standby mode, press the “Menu” button, select “white rice” function,”White Rice” light flashes.
  2. Press the “Start” button to start the “White Rice” program, “Start” and “White Rice” lights stay on, and the digital screen display a countdown timer.
  3. The White Rice function automatically enters the stew stage after cooking automatically enters the temperature preservation function when the program completes.

CAKE

  1. Under the standby mode, press the “MENU” button, select the “CAKE” function, “CAKE” light flashes. Press the “Start” button to start the “CAKE” function, “START” and “CAKE” lights stay on, and the digital screen displays a countdown timer.
  2. The “CAKE” function automatically enters the temperature preservation.

Recipes:
3 eggs, white sugar 100g, cake mix 120g, unmelted butter 30g.

  1. Put the sugar and eggs into a bowl, then stir with a whisk until foaming.
  2. Add the cake flour, stir with a wooden spoon evenly; add the melted butter and mix quickly.
  3. Pour it into the rice cooker before the bubbles disappear quickly.

EGG

  1. Under the standby mode, press the “MENU” button, select the “EGG” function, “EGG” light flashs.
  2. Press the “Start” button to start the “EGG” function, “START” and “EGG” lights stay on, and the digital screen displays a countdown timer.
  3.  The “EGG” function automatically enters the standby state when the program completes.

Recipes:
An appropriate amount of eggs and water

  1.  Put the eggs into the inner pot.
  2. Add water until eggs are soaked in and do not exceed the maximum water level.
  3. Closing the cover, select the “EGG” function to start cooking.

PORRIDGE

  1. Under the standby mode, press the “MENU” button, select the “PORRIDGE” function, “PORRIDGE” light flashes.
  2. Press the “HR.” and “MIN.” buttons to adjust Porridge cooking time, the default timing is 90 minutes. Time can be adjusted between 60 minutes to 120 minutes.
  3. Press the “START” button to start the “PORRIDGE” function, “PORRIDGE” lights stay on, and the digital screen displays a countdown timer.
  4. The “PORRIDGE” function automatically enters the temperature preservation function when the program completes.

SLOW COOK

  1. Under the standby mode, press the “MENU” button, select the “SLOW COOK” function, “SLOW COOK” light flashes.
  2. Press “HR.” and “MIN.” buttons to adjust SLOW COOK cooking time, the default timing is 3 hours. Time can be adjusted between 3 hours to 8 hours.
  3. Press the “START” button to start the “SLOW COOK” function,”SLOW COOK” lights stay on, and the digital screen displays a countdown timer.
  4. The “SLOW COOK” function automatically enters the temperature preservation function when the program completes.

Timer per-set method (QUICK COOK/WHITE RICE/BROWN RICE/MIXED RICE/SLOW COOK/PORRIDGE)

  1. Select the function that requires a pre-set timer, press the “TIMER” button, “TIMER1” light on, and enter the setting state. Press the “TIMER” button again, “TIMER1” light off, and “TIMER2” light on. Press “HR.” or “MIN.” to pre-set the completion time. Press “HR.” once to increase 1 hour, press “MIN.” once to increase 10 minutes. Long press to increase automatically.
  2. Press the “START” button to start the pre-set timer function. The screen displays the completion time and starts the countdown.
  3. A timer can be pre-set for up to 24 hours.
  4. Temperature preservation: The cooker enters temperature preservation mode once cooking is completed. The temperature preservation time is up to 24 hours, cooker returns to the standby state after 24 hours. The shorter the preservation time, the better the taste.

Note: Recommended timer pre-setting is no more than 12 hours to avoid food deterioration.

CARE AND CLEANING

WARNING
Burn Hazard

  •  Wait until the rice cooker has cooled before cleaning.
    Failure to do so may result in burns

Unplug the rice cooker from the electrical outlet, allow it to cool, and then clean and dry the cooker and all its parts after each use to avoid odors and poor performance.

GENERAL CARE

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 32IMPORTANT
The rice cooker is not dishwasher safe. Use only soft cloths with a mild dish soap solution to clean the rice cooker. Do not wash either the rice cooker or its interior cooking pot in the dishwasher.

CLEANING THE COOKER EXTERIOR

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 33IMPORTANT

Do NOT immerse the rice cooker in water.
Using a soft, damp cloth, clean the outer surfaces of the rice cooker.
Using a soft, dry cloth thoroughly dry the outer surfaces.

Steam Valve

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 34IMPORTANT

  • Clean the steam valve frequently to ensure proper venting.
  • The rice cooker should be cool to the touch before cleaning the steam valve.
  1. Remove the steam valve from the body.
    Pull up
    • Please press to install.TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 35
  2. Open
    Hold the steam valve and open the small buckle.TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 36
  3. Cut-out
    Insert the buckle on the steam valve base into the pinhole of the steam valve cover, and fasten the small buckle.TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 37
  • When the sealing bar of the steam valve inside the cover is removed, please press it in to prevent it from appearing from the slot.

Remove the removable cover plate.

  1. Push the inner cover slider to the right according to the arrow (the removable cleans forward).
  2. Grab the handle and pull up the removable cover plate.

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 38

When the removable cover plate is removed, the upper housing cannot be c prevent you from cooking without the removable cover plate.

Installation methods for the removable cover plate

  1. Lean and insert the inner cover into the slot from above.
  2. .Push and press the handle until a “clicking” sound is generated from the cover sid

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 39

Heating Plate

  1. Using a steel wool pad, remove any residue burned onto the metal heating plate.
  2. Using a soft, damp cloth, wipe the heating plate, and then dry thoroughly.

Cooking Pot

TOSHIBA TRCS02 Electric Rice Cooker User Manual  & troubleshooting 40IMPORTANT

  • The inside of the cooking pot has a non-stick coating that can lose its non-stick properties if it becomes scratched or damaged.
  • Do not use abrasive cleaners, vinegar, bleaching agents, steel wool or other harsh scrubbing brushes to clean the cooking pot.
  • Do not use metal cooking utensils.
  • Wash the cooking pot immediately after removing rice that has been seasoned. Seasonings may damage the non-stick coating of the cooking pot if left in contact for any length of time.
    1. Wash the cooking pot, using a soft cloth and a non-abrasive cleanser or a mild solution of dish soap and warm water.
    2. Using a soft cloth, dry both the interior and exterior of the cooking pot.
    3. Any other servicing should be performed by an authorized service representative.

TROUBLESHOOTING TIPS

Before calling for service, review the following tips. It may save you time and money.
This list includes common occurrences that are not the result of poor workmanship or defective materials.

WARNING
Electrical Shock Hazard

  • Plug into a grounded 3 prong outlet.
  • Do not remove the ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.

Failure to do so can result in death, fire or electrical shock.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Rice cooker does
not operate
The power supply cord is not completely plugged into a working 3 prong electrical outlet. Plug the power supply cord into the electrical outlet.
There has been a power failure. During a power failure, the time of day, not the countdown timer will appear in the display during a cooking program. Reset the circuit breaker or replace the fuse once power is restored.
Another appliance was plugged into the same electrical outlet, which tripped the circuit breaker or blew a household fuse. Reset the circuit breaker or replace the fuse. Plug the power supply cord into a separate, dedicated circuit.
Rice is mushy, sticky, or clumping
Rice is hard or dry 
Rice was cooked with too much water Use less water when cooking immediately using a fork to rice. Once cooked, fluff rice separates the grains.
Rice was rinsed or soaked beef cooking Pre-rinsing can cause the rice to crack and become mushy and sticky  during cooking. Soaking before cooking softens the texture of rice. If rinsing is required, rinse the rice quickly and drain as much water as possible. Do not allow ice to soak in liquid prior to cooking.
Rice was not cooked with enough water or it was cooked with mineral water. Use more water when cooking rice.
Soak the rice for a short time before cooking.
Rice is scorched
NOTE: Rice turning a light brown color is not a result of rice cooker failure.
Dirt or a foreign substance is stuck to the temperature sensor. Remove foreign substances and clean well.
Other ingredients and/or seasonings were added to the rice before cooking. Cook only rice with the proper ratio of water.
Rice was soaked for too long. Soak rice for a shorter period of time.
Rice does not taste good The cooking pot and inner cover are warm or hot when cooking begins. Allow the rice cooker to cool completely before cooking a new batch.
Dirt or a foreign substance is stuck to the temperature sensor, inner lid, or steam vent. Remove foreign substances and clean well.
The inner lid or steam vent was
not attached to the rice cooker.
After cleaning replace both the inner lid and steam vent into the rice cooker. See “Care and Cleaning’
They the used wrong ratio of ingredients to water or the wrong cooking program for Accurately measure the correct ratio of ingredients to the water.
Unpleasant odor
NOTE: A plastic odor is normal the first few times the cooker is used.
Keep Warm mode was used too long. Do not allow the rice to remain in Keep Warm mode indefinitely. Serve rice soon after the
I 0-minute resting period.
Rice is left in the cooking pot after Keep Warm mode has turned off. Remove cooked rice from the cooker.
The rice was not rinsed thoroughly. Rinse rice until the water runs clear.
The cooking pot, inner lid, and/or steam vent are dirty. Clean and dry parts thoroughly. See “Cleaning.”
The plastic scoop was left in the cooking pot. Remove the plastic scoop and all accessories from the rice cooker before using.
Rice is dry and has turned color Rice has been reheated repeatedly. Rice should be reheated only once to maintain the quality. Sprinkle rice with water to help keep it from drying out during reheating.
Steam vent is not attached correctly. After washing, attach the steam vent correctly to the rice cooker. See “Cleaning.”

ERROR DISPLAY

PROBLEM  POSSIBLE CAUSE  SOLUTION 
 E1, E2, E5,
E6, EU
Circuit Board and
Sensor Fault
Immediately unplug the rice cooker.
After the error is resolved, plug-in rice cooker, and then Press CANCEL to remove the error code from the display.

LIMITED ONE-YEAR WARRANTY

(U.S. AND CANADA ONLY)
Warranty Period:
This warranty is available to consumers only. You are a consumer if you own a Toshiba® Rice and Grain Multicooker that was purchased at retail for personal, family or household use. Except as otherwise required under applicable law, this warranty is not available to retailers or other commercial purchasers or owners.
We warrant that your Toshiba® Rice and Grain Multicooker will be free of defects in materials or workmanship under normal home use for 1 year from the date of original  purchase. However, product registration does not eliminate the need for the consumer to maintain the original proof of purchase in order to not have proof of purchase date,  the obtain the warranty benefits. In the event that you do purchase date for purposes of this warranty will be the date of manufacture.
If your Toshiba® Rice and Grain Multicooker should prove to be defective within the warranty period, we will repair it, or if we think necessary, replace it. To obtain warranty service, simply call our toll-free number 1-855-204-5313 for additional information from our Consumer Service Representatives or send the defective product to Consumer service at Toshiba, 5 Sylvan Way, Parsippany, NJ 07054.

NOTE:
For added protection and secure handling of any Toshiba product that is being returned, we recommend you use a traceable, insured delivery service. Toshiba cannot be held responsible for in-transit damage or for packages that are not delivered to us. Lost and/or damaged products are not covered under warranty. Please be sure to include your  return address, daytime phone number, description of the product defect, product model number (located on the bottom of the product), the original date of purchase, and any other  information pertinent to the product’s return.

CALIFORNIA RESIDENTS ONLY
California law provides that for In-Warranty Service California residents have the option of returning a nonconforming product (A) to the store where it was purchased or (B)  to another retail store that sells Toshiba products of the same type. The retail store shall then, at its discretion, either repair the product, refer the consumer to an independent repair facility, replace the product, or refund the purchase price less the amount directly attributable to the consumer’s prior usage of the product. If the above two options do not result in the appropriate relief to the consumer, the consumer may then take the product to an independent repair facility if service or repair can be economically accomplished. Toshiba and not the consumer will be responsible for the reasonable cost of such service, repair, replacement, or refund for nonconforming products under warranty.

California residents may also, according to their preference, return nonconforming products directly to Toshiba for repair, or if necessary, replacement, by calling our Consumer  Service Center toll-free at 1-855-204-5313. Toshiba will be responsible for the cost of the repair, replacement, and shipping, and handling of such products under warranty.

BEFORE RETURNING YOUR TOSHIBA PRODUCT

If you are experiencing problems with your Toshiba product, we suggest that you call our Toshiba Service Center at servicing is needed, a Representative can confirm whether the product is under warranty and 1-855-204-5313 before returning the product for service. If manufactured to the strictest specifications and has been designed for use only in  120-volt direct you to the nearest service location. Your Toshiba® Rice and Grain Multicooker has been outlets and only with authorized accessories and replacement parts.  This warranty expressly excludes any defects or damages caused by attempted use of this unit with a converter, as well as by use with accessories, replacement parts, or repair services other than those authorized by Toshiba. This warranty does not damage caused by accident, misuse, shipment or other than ordinary household use. This warranty excludes all incidental or consequential damages. Some states do not allow the exclusion or limitation of these damages, so these exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Important: 
If the nonconforming product is to be serviced by someone other than Toshiba’s Authorized Service Center, please remind the servicer to call our Consumer Service Center at 1-855-204-5313 to ensure that the problem is properly diagnosed, the product is serviced with the correct parts, and the product is still under warranty.

FAQ


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