tp-link VIGI User Guide

tp-link VIGI User Guide & troubleshooting

TP-Link VIGI Quick Start Guide

*Images may differ from actual products.

Package Contents

tp-link VIGI User Guide  & troubleshooting 1

Safety First

  • Make sure your power supply matches your camera. The camera’s standard power supply is 12V DC or PoE (802.3af/at). The power source should meet LPS, PS2, and other requirements according to IEC 62368-1.
  • Make sure that the wall is strong enough to withstand 4 times the weight of the camera and mounting bracket (not provided).
  • If you are uncertain or uncomfortable performing the installation, consult a qualified electrician.

Appearance

tp-link VIGI User Guide  & troubleshooting 2

*The camera’s standard power supply is 12V DC or PoE (802.3af/at).

Mount Camera

Secure your camera to a wall or an overhead mounting bracket*.

  1. Choose a suitable mounting bracket and fix it with screws.
  2. Secure the camera on the mounting bracket with screws**.
    tp-link VIGI User Guide  & troubleshooting 3

*The mounting bracket is not provided and may differ from your actual product.
**The screws for fixing the camera should be 1/4-20 UNC machine screws (1/4 means the bolt diameter is 1/4 inch, 20 means that there are 20 threads per inch on this bolt).

Installing Waterproof Cable Attachments

Install the waterproof cable attachments for the network interface when the camera is installed outdoors.

Note: Make sure each part is securely attached and the water-proofing rings are flush to keep out water.

tp-link VIGI User Guide  & troubleshooting 4

  1. Route the network cable through the following components in order: fix nut, waterproof ring, and then the waterproof jacket.
  2. Insert the waterproof ring into the waterproof jacket.
  3. Fix the O-ring to the network interface of the camera and connect the network cables.
  4. Attach the network interface with the waterproof jacket, then twist to lock. Rotate the fix nut to secure it to the waterproof jacket.

Done! The network interface is now waterproof.

Use Your Camera with an NVR

The camera works with an NVR for easier batch access and management.

*Here we use a VIGI NVR as an example.

tp-link VIGI User Guide  & troubleshooting 5

Step 1. Connect the Hardware

Connect your cameras to the same network as your NVR (as shown above).

Step 2. Power On the Cameras

Power on your cameras with the PoE power supply or an external power supply.

Note: The camera’s standard power supply is 12V DC or PoE (802.3af/at). The power source should meet LPS, PS2, and other requirements according to IEC 62368-1.

Step 3. Add Cameras with the NVR

Before you start, make sure the NVR is working properly.

  1. Right click on the Live View screen and click Add Camera.
  2. Select your camera and click + to add your camera directly. If you have disabled Plug and Play on your NVR, create a password or use a preset password for your camera.

Note: If you can’t find your camera, refer to FAQ-Q1.

tp-link VIGI User Guide  & troubleshooting 6Done! You can now view live video and manage cameras.

Using your cameras with other NVR brands:

Step 1: Power on your cameras and connect them to the network.
Step 2: Activate the camera using the VIGI Security Manager or TP-Link VIGI app (refer to the next section).
Step 3: Refer to the NVR’s User Manual to add cameras.

More Management Methods

You can also access and manage your cameras via any of the methods below.

Method 1: Via the VIGI Security Manager (Windows only)

View live video and modify camera settings on your computer.

  1. Download the VIGI Security Manager on your computer at https://www.tp-link.com/support/download/vigi-security-manager/.
  2. Install the VIGI Security Manager and open it.
  3. Cameras on the same network as your computer can be automatically discovered. Go to Settings > Discovered Devices, click + Add to activate your discovered cameras by setting passwords, and follow the instructions to add your cameras.

Method 2: Via the TP-Link VIGI App

Remotely view live video, manage cameras, and get instant alerts.

  1. Download and install the TP-Link VIGI app.
    tp-link VIGI User Guide  & troubleshooting 7
  2. Open the TP-Link VIGI app and log in with your TP-Link ID. If you don’t have an account, sign up first.
  3. Tap the + button on the top right and follow the app instructions to activate and add your cameras.

Frequently Asked Questions (FAQ)

Q1: What can I do if no cameras are discovered?

  • Refresh to discover your camera again.
  • Make sure the camera is powered on.
  • Make sure your camera and NVR/computer are in the same subnet. If not, use the VIGI Security Manager to set camera’s network parameters.
  • Try to add your cameras manually.
  • For other NVR brands, make sure you have activated the camera by setting a password via the VIGI Security Manager or TP-Link VIGI app.

Q2: How do I know the camera is powered on?

  • The IR LED will turn on for 20 seconds once the camera is powered on. If it’s off, you can cover the lens for several seconds and check if the IR LED turns on.
  • Check the LED status of the network device your camera is connected to.

For more questions, please refer to https://www.tp-link.com/support/faq/2850/

tp-link VIGI User Guide  & troubleshooting 8tp-link VIGI User Guide  & troubleshooting 9If you have any suggestions or needs for the product guides, you are welcome to email [email protected]

tp-link VIGI User Guide  & troubleshooting 10For technical support, replacement services, user guides, and more information, please visit https://www.tp-link.com/support, or simply scan the QR code.

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/30/EU, 2014/35/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863. The original EU declaration of conformity may be found at https://www.tp-link.com/en/ce

  • tp-link VIGI User Guide  & troubleshooting 11Do not use any other chargers than those recommended.
  • Do not use damaged charger or USB cable to charge the device.
  • Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
  • Adapter shall be installed near the equipment and shall be easily accessible.
  • Keep the device away from fire or hot environments. DO NOT immerse in water or any other liquid.

References

FAQ


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